White screen at launch (Steam)

[RoofTop3]

Hello I bought the game yesterday and i can't launch the game

The launcher works but when I click on play I have a white screen

I hear the music of the games



Grapahic card : Nvidia GeForce 1050 Ti

 

[AndrewT]

DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach your Documents/Paradox/CK3/pdx_settings.txt .
From your Documents/Paradox/CK3/logs/ folder, attach system.log , error.log

 

[RoofTop3]

Hi
thank's for your help

 

[AndrewT]

That shows game version 1.03, we are on 1.1.3 now. Please opt out of all betas in the Steam Betas tab for this game.

 

[RoofTop3]

I did it but I still have the problem

 

[AndrewT]

Probably best to do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-CK3
- manually delete both the Steam/SteamApps/common/CK3 AND Documents/Paradox/CK3 folders
- re-install game in Steam, run a Steam Verify when done.
- add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam CK3 or Documents CK3 locations, before installing again.

If still a problem can I get new copies of those files in post #2 please.

 

[RoofTop3]

I followed all the steps but it doesn't work


I can't add error.log because it is empty

 

[satoru]

Master List of Fixes for Crusader Kings 3

Hoping to consolidate the various fixes that are available into a single post so users can refer to this list and begin basic troubleshooting FIXES ALL USERS SHOULD TRY Note that you should be trying ALL of the fixes in this section. These are...

forum.paradoxplaza.com

You're running a laptop so I'd ensure that you're forcing CK3 to use the nvidia card vai the Nvidia Control panel

Display Driver Uninstaller (DDU) download version 18.1.1.5

Download Display Driver Uninstaller (DDU) Official - Remove AMD/NVIDIA/INTEL Graphics Drivers Cleanly - DDU is a driver removal utility that helps you completely uninstall AMD/NVIDIA graphics card drivers and packages from your system, leaving no leftovers behind, including registry keys...

www.guru3d.com

Otherwise clean your video drivers, reboot, reinstall the latest Nvidia drivers, reboot