Stellaris won't run on my laptop?

[CastironCassim]

I am not sure if there is already a solution below, but I have tried everything I know. Stellaris was working on my laptop just fine yesterday, and now today the application won't even open. I have repaired the game files, looked at my computers settings, and uninstalled and reinstalled the game however I cannot get the game to open and the paradox launcher will not open either. Any assistance would be great.

 

[AndrewT]

Maybe it is just the launcher - if you run stellaris.exe directly from File Explorer does the game start that way?



For the launcher problem Please try this:

- uninstall Paradox Launcher v2 from the Windows "Apps and features" utility, if still present.

Delete the following folders if still present:

- C:/users/{userName}/AppData/Local/Programs/Paradox Interactive/
- C:/users/{userName}/AppData/Local/Paradox Interactive/
- C:/users/{userName}/AppData/Roaming/Paradox Interactive/launcher-v2/
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

- exit the Steam app entirely
- run steam.exe as the Windows Admin user
- run the game from the PLAY button in Steam
OR
- exit the Epic app entirely
- run EpicGamesLauncher.exe as the Windows Admin user
- run the game from the Epic client

IF that doesn't help, in this folder are some .log files:
C:/users/{userName}/AppData/Local/Paradox Interactive/launcher-v2/
Please attach them here.
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

 

[CastironCassim]

I tried uninstalling the launcher like you said, and I also got rid of the files you posted. Then ran steam as an administrator and I have the same problem. The app does not launch and neither does the launcher. Another thing that happens is when I use steam to STOP stellaris, the status is stuck on STOPPING and no matter how long I wait it does not actually stop running on steam.

 

[AndrewT]

Neither the game nor the launcher changed recently, so I can only guess something else has changed on your system to cause this to those two unrelated apps (game and launcher). Quite what I'm not sure; a Windows, driver, or antivirus update perhaps.

What exactly happens when you run stellaris.exe directly from File Explorer? What do you see on the screen?


DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/Stellaris/settings.txt and pdx_settings.txt .
From your Documents/Paradox Interactive/Stellaris/logs/ folder, attach here system.log , error.log , exceptions.log

 

[CastironCassim]

Neither the game nor the launcher changed recently, so I can only guess something else has changed on your system to cause this to those two unrelated apps (game and launcher). Quite what I'm not sure; a Windows, driver, or antivirus update perhaps.

What exactly happens when you run stellaris.exe directly from File Explorer? What do you see on the screen?


DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/Stellaris/settings.txt and pdx_settings.txt .
From your Documents/Paradox Interactive/Stellaris/logs/ folder, attach here system.log , error.log , exceptions.log

I can send you the DXIAG in a second, but I just tried running stellaris as an administrator and there is a system error. It reads
"The code execution cannot proceed because MSVCP140.dll was not found. Reinstalling the program may fix this problem"
But I've already reinstalled stellaris, is this a seperate app I need to fix?

 

[CastironCassim]

Here is the file.

 

[CastironCassim]

I could not find the exceptions log to post here, apologies.

 

[AndrewT]

I can send you the DXIAG in a second, but I just tried running stellaris as an administrator and there is a system error. It reads
"The code execution cannot proceed because MSVCP140.dll was not found. Reinstalling the program may fix this problem"
But I've already reinstalled stellaris, is this a seperate app I need to fix?

I think I'm already helping you in a ZenDesk ticket, is that right?