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CO Word of the Week #14

While we’re receiving plenty of questions about Cities: Skylines II features, we have also received a ton of questions on topics surrounding the game. Today we’ll go over some of the difficult ones.

Are you going to address the content creators’ concerns and criticisms?
All constructive feedback that we receive is valued and very much appreciated. Thank you to those of you who tagged us and shared the content creators' videos that highlight feedback you agree with and to everyone who took part in the constructive discussions that followed. For example, Biffa and City Planner Plays released videos with useful and constructive criticism that we have gone over with the team. We’ll be addressing the feedback according to the process described below.

Feedback process_transparent.png


Here are some examples of the smaller changes we have made since release based on your feedback:
- Added line color to passenger ships, cargo ships, and cargo train engines.
- Improved moving in pathfinding. This prevents citizens from reserving homes from disconnected buildings (Or moving into the city at all if it's not connected to an outside connection).
- Increased all emergency vehicle siren sound distances.

And I believe the more interesting part is the larger changes that we are looking into now, based on the community feedback:
- Land Value and Zone Suitability
- Education system, specifically kids and teens
- More transparency in the economic system
- Balancing subsidies and service importing
- Balancing negative happiness modifiers with lack of basic utilities (water, sewage, electricity)

How do you plan to get out of this mess? / What is in the works to fix Cities: Skylines II? / What will you do to set things right for the disaster launch of CS2?
We’d much rather be in a different position than we are in at the moment, but we cannot change the past. We’re working very hard to catch up on the missing modding support, missing platforms, the content for the Ultimate Edition, and improving the performance and fixing bugs this year. The team is divided to work on different tasks so that we’re seeing progress on all fronts and while it might not feel that it’s fast enough I can assure you we are all doing the best we can. Only time will tell if this is enough to turn things around.

There have also been many questions about the patch cadence and why we moved away from weekly patches. Weekly patches are too heavy for us to keep up with and the issues we are working on need more time than just a few hours or days to fix. We’re a small team of 30 developers and we have to plan the work in a way that creates the fastest results. So instead of spending a big part of the week working on the build deliveries and QA rounds, we can use that time to work on the fixes themselves. For the Ultimate Edition, the DLCs already have a rough schedule so we’ll have good opportunities to patch the game at the same time. This doesn’t mean that we never patch the game between the DLC releases. The goal is to improve the game as quickly as possible and when we have a solid patch ready and tested it will be released.

We are aware we have a mountain to climb when it comes to delivering on the expectations but we have our ice picks ready and we are surely used to the cold. We're going to keep on climbing and you'll continue to see that progress in the game.

Why wasn’t modding support available at release?
The biggest regret we have is that modding support is not yet available for the game. We have been working on it since the beginning of the project and the intent was to have it fully ready at release. Code modding support, map, and asset editing were all planned to be fully usable and mods shareable in one place. We still believe that offering modding support makes any game better and that the tools and mods should be available for all players to enjoy at no additional cost.

During the project we faced, and still continue to face, technical difficulties that affect the speed and quality of the development, especially performance. We simply ran out of time as the focus had to shift from modding support to all hands on deck to fix the performance. All this work is still ongoing.

We’ll be communicating more on the status of the modding soon. It’s not an ideal situation but we are committed to keep working on this part of the game because it means so much to you and to us. “A Colossal Order game is a moddable one” is a promise we have made to ourselves years ago and work very hard to keep.

And we’ll top off today’s WotW with a few quick ones:
Q: More animations to come? Construction, firemen, etc
A: Yes, in the future we’ll be adding more animations to bring details and life to the cities!
Q: When will we have cycle paths on CSII?
A: I don’t know when we’ll get around to them, but Cities: Skylines II will have bikes and bike paths.
Q: Will you add more types of buildings or special buildings?
A: Yes, there will be more buildings both free and paid for the game in the future. If there is something specific you hope to see, we’d love to hear it!
Q: Will we get actual quays like the ones in CS1?
A: This sounds like it would fit great with the harbor-themed Bridges & Ports DLC coming later this year!
Q: When will we get props?
A: Adding the props to the menus for free placement in the game has come up as a request quite often. This is not something we are actively looking into at the moment, but will be added to the wishlist!
Q: When will the land value issue finally be fixed?
A: In the next update we’ll have part of it fixed, but the issues that are tied to the economy will take a bit longer to be resolved still.
Q: Will there be more biomes like wetlands/jungle or more desert like Texas?
A: Yes, we plan to add more maps with different biomes and also assets for you to create your own.

Thank you for all the questions, as well as the constructive criticism and feedback, it is valued and appreciated. Keep it coming! We’ll be back next week with something different: words from the art team!

Sincerely,
Mariina
 
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I'm confused. After such a good and well appreciated WoW from last week, there's just no announcement even though WoW 15 was already teased? You just threw your earned "High" out of the window.

It's kinda funny if you look back at the past WoW (not 1:1):
- marketing phrases
- marketing phrases
- blame on community
- marketing phrases
- etc.
- community is toxic / threat to end WoW
- Call from Sweden, have to continue WoW
- kind of ok ish posts about game play
- game play again, not answering urgent questions
- FINALLY giving statements to critics and announcing next week's WoW - best WoW so far
- And then... nothing o_O

Edit: I see now that they announced the delay on Instagram and Twitter, but why not here? I'm not using these social media channels at all, I'd expect their own website are used as first instance to communicate News, Updates etc. Very confusing, but whatever. I guess Wow #15 next week then.
 
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I'm confused. After such a good and well appreciated WoW from last week, there's just no announcement even though WoW 15 was already teased? You just threw your earned "High" out of the window.

It's kinda funny if you look back at the past WoW (not 1:1):
- marketing phrases
- marketing phrases
- blame on community
- marketing phrases
- etc.
- community is toxic / threat to end WoW
- Call from Sweden, have to continue WoW
- kind of ok ish posts about game play
- game play again, not answering urgent questions
- FINALLY giving statements to critics and announcing next week's WoW - best WoW so far
- And then... nothing o_O
You know, you can just ask "wasn't there supposed to be a WOTW today, what happened?" I just feel these forums already have enough melodrama.

As for you edit, I fully agree it's weird they apparently forgot to announce on the forums that there won't be a WOTW this week (or "for a short break").
 
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You know, you can just ask "wasn't there supposed to be a WOTW today, what happened?" I just feel these forums already have enough melodrama.

As for you edit, I fully agree it's weird they apparently forgot to announce on the forums that there won't be a WOTW this week (or "for a short break").
I guess you're right. For the sake of transparancy I won't go back and change/delete my comment. The whole current situation is just frustrating though , how CO has been dealing with everything and to this day not able to take full responsibility. And then for once they post a great WoW, responding to concerns etc. but it wouldn't cross their mind to update their core community that their announced WoW 15 will be delayed? Their PR is just a riddle to me. But nevertheless, I have to admit, once again, that you're right and I could have hold back with the melodrama.
 
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I guess you're right. For the sake of transparancy I won't go back and change/delete my comment. The whole current situation is just frustrating though , how CO has been dealing with everything and to this day not able to take full responsibility. And then for once they post a great WoW, responding to concerns etc. but it wouldn't cross their mind to update their core community that their announced WoW 15 will be delayed? Their PR is just a riddle to me. But nevertheless, I have to admit, once again, that you're right and I could have hold back with the melodrama.
To be equitable, today's announcement was made on Instagram, not on Steam or the forums.

It's quite baffling that the company chose this platform and still haven't been offering any apology or expressing regret for the many fans that believed in CS2.

It feels like a chaotic series of arbitrary decisions from this company.
 
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It's possible the social media team responsible for Instagram is not the same as the one for the forums.

And while I am just as puzzled as to why there has not been an announcement of the break on the forums I don't think think the posts ridiculing CO are necessary and it would be possible to voice criticism in a more civil way.

However it'd be nice to know why the short break happened and how long short will be.
 
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The fact they forgot to update their fanbase on the forum may seem meaningless, but it's yet another small disappointment that adds up to a too long list of wrongness..
This is my first and last post on this forum, I'm giving up on CS:2 after having silently watched these last 6 months unfold and seing the direction it is headed..
May check it out in 1 year or so (or not), my heart and my wallet feel a little too empty right now.
Good luck CO !
 
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@co_avanya Out of curiosity, is there any protocols for what gets posted where (and what doesn't) by CO/PDX related to the game? Sometimes it seems like we need to exhaust CO/PDX's socials just to find updates or news because there isn't uniformity in what's shared. Some stuff pops up on the forms, some is in the Discord, some is on Instagram, some is on twitter (like the news that a roadmap wouldn't be coming was originally in a response tweet there).

Also (and I absolutely don't mean this to target you) CO's promising of improvements with communication since launch are a bit undermined by (1) being told that there would be a specific WOTW related to art that's now been cancelled in less than a week, and (2) us having to hunt for information elsewhere to find that out rather than just being told in a reply here by CO. The community is in a really down, precarious position right now, and this kind of stuff doesn't help the building of trust.
 
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Wait, why are the Word of the Week posts being suspended?

And why wasn't this communicated here in the forum?

I thought we were trying to "rebuild trust" through transparency.
 
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you can pretty clearly tell who cares about the game and wants it to improve, and who is just here to complain and troll, just by the content of their posts.

Lot of noise from folks that arent even playing the game and never intended too on here
 
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From the Cities Skylines FaceBook page of all places, there's this:

430750974_705500765085260_8508244246350678290_n.jpg

We have something cooking!
Next week we will be able to give you the latest on where we are with modding, so please tune in then. As for now, the art team is working full speed, so the word from them is coming a bit later.
Thank you for the great response and constructive discussions on last week's entry, and we will be back soon!


 
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Next week we will be able to give you the latest on where we are with modding, so please tune in then. As for now, the art team is working full speed, so the word from them is coming a bit later.

Ok, that literally means that currently they still don't know where they are in terms of modding tools and related stuff.
Their art team wasn't able to produce anything to meet this Monday's schedule, so now they have been ordered to come up with something, literally anything - whenever that may be.

In short, they again have missed their own schedules.

And not only that, they have no clear communication strategy either as shown by dropping bits of "information" inconsistently once here, once there.

Quite a track record, quite a track record.
 
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Ok, that literally means that currently they still don't know where they are in terms of modding tools and related stuff.
Their art team wasn't able to produce anything to meet this Monday's schedule, so they now they have been ordered to come up with something, literally anything - whenever that may be.

In short, they again have missed their own schedules.

And not only that, they have no clear communication strategy either as shown by dropping bits of "information" inconsistenly once here, once there.

Quite a track record, quite a track record.
I suspect they'll announce the public beta of the map editor, which they'd said would most likely arrive by the end of March. The big question will be where they're at with the assets importing issue.

Just how they could manage to completely miss the official forums though is something I doubt they'll live down for a long time.
 
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Their art team wasn't able to produce anything to meet this Monday's schedule, so they now they have been ordered to come up with something, literally anything - whenever that may be.
*Shrug*

That's probably a taller order than you give it credit for.
All the issues seem to be on the programming side right now.
Can't really blame art for twiddling thumbs. Far as I'm concerned, art's great.
 
All the issues seem to be on the programming side right now.
Can't really blame art for twiddling thumbs. Far as I'm concerned, art's great.
If that would have been the case the art team would have been able to produce something for this Monday, wouldn't they?

Regardless, first setting a schedule themselves and then missing the deadline is... well, it so much fits in the overall picture.
Time management and project control doesn't seem to be a strong part on their side.
 
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Not that I'm trying to defend CO here, but I work in a corporation where the work is very project-focused. There are some weeks where you're heads down and meetings that can be scrapped that week are scrapped for the week, so project work can get done. The are other times when things are so light that it doesn't make sense to meet. The project hasn't moved much and there isn't much to discuss. Swap out the meeting in my scenario for the WotW and you'll see where I'm going with this. I think CO probably has so much work right now that they're trying to close on that a decision was made to not bother with this week's message. While I don't like what happened here, and I think at this moment in time communication is needed, I somewhat understand. Having said that, they need to deliver something soon, in my opinion.
 
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I think CO probably has so much work right now that they're trying to close on that a decision was made to not bother with this week's message. While I don't like what happened here, and I think at this moment in time communication is needed, I somewhat understand. Having said that, they need to deliver something soon, in my opinion.
I have to respectfully disagree.

In all probability CO is struggling for survival. We can safely assume that Paradox isn't happy with them anymore ("we had a phone call from Sweden...") and based on all metrics available on the net, the player base certainly isn't happy with them anymore either.
Losing even more trust and confidence is the last thing they can afford. And again stopping the (almost none existant anyhow) "communication" with their customers is the worst thing they can do at the current point of time.

Why the art department should be so terribly busy right NOW is completely beyond me. The whole release has been late, as we know. And now we are in the fifth month after release. Art should have been finished, polished and made even more beautiful by now. Of all their employees, the art department should be the least busy department in their company at this point of time.

The fact that they pretend to be planning to tell us something about modding next week means they will need that week to achieve getting a clear picture about the current progress in that area. Which in turn means they are still not sure at which point they are. Again, in the fifth month after a delayed release.

All this indicates so many problems on their side in terms of management and control that I severely doubt they will be able to "finish" this game this year. After all they themselves assumed to be out of BETA in fall, meaning it could very well be in the last week of November. If you have to communicate such a timeline, you are very unsure about your progress.

And again, all this comes back to management and control.

And on top of all of that you stop communicating with your customers who are paying your bills, but are waiting for new information. Not a good move, not a good move at all.
 
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Hi everyone! Sadly, the post from the art team we had planned for yesterday had to be pushed until next week. Sorry for the lack of communication on here!

@co_avanya Out of curiosity, is there any protocols for what gets posted where (and what doesn't) by CO/PDX related to the game? Sometimes it seems like we need to exhaust CO/PDX's socials just to find updates or news because there isn't uniformity in what's shared. Some stuff pops up on the forms, some is in the Discord, some is on Instagram, some is on twitter (like the news that a roadmap wouldn't be coming was originally in a response tweet there).

Also (and I absolutely don't mean this to target you) CO's promising of improvements with communication since launch are a bit undermined by (1) being told that there would be a specific WOTW related to art that's now been cancelled in less than a week, and (2) us having to hunt for information elsewhere to find that out rather than just being told in a reply here by CO. The community is in a really down, precarious position right now, and this kind of stuff doesn't help the building of trust.
Big news gets posted everywhere, while we have some regularly occurring posts on social media that don't go on the forum/Steam. The format doesn't really fit elsewhere and if it's something that interests you, we're hopefully on a platform you use.