Loading error (exit code null), could not play game prior either

[SunsetPhoenix]

I see it's been a few months since we did a clean install of it, let's try with an updated installer:


- uninstall Paradox Launcher v2 from the Windows "Apps and features" utility, if still present.

Delete the following folders if still present:

- C:/users/{userName}/AppData/Local/Programs/Paradox Interactive/
- C:/users/{userName}/AppData/Local/Paradox Interactive/
- C:/users/{userName}/AppData/Roaming/Paradox Interactive/launcher-v2/
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

THEN use this updated installer:

https://launcher.paradoxinteractive.com/v2/paradox-launcher-installer-windows

THEN

- exit the Steam app entirely
- run steam.exe as the Windows Admin user
- run the game from the PLAY button in Steam

IF that doesn't help, in this folder are some .log files:
C:/users/{userName}/AppData/Local/Paradox Interactive/launcher-v2/
Please attach them here.
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

This worked once and then the issue has relapsed - here are the contents of the 'logs' file in 'launcher-v2'

 

[AndrewT]

I don't see any errors or problems in those logs. But this is an unusual install location for our launcher:

C:\Users\AdamC\Documents\my name jeff\launcher-v2.2024.4

Is that something you did, or it happens like that for some reason? It would normally be in:

C:/users/{userName}/AppData/Local/Programs/Paradox Interactive/

What if you make a new Windows user on this computer and log into it with that, do you get the same problems?

 

[SunsetPhoenix]

I don't see any errors or problems in those logs. But this is an unusual install location for our launcher:

Is that something you did, or it happens like that for some reason? It would normally be in:



What if you make a new Windows user on this computer and log into it with that, do you get the same problems?

Using an alternate Windows user seems to work even though I use the exact same shortcut on the main user. Thank you so much mate, it's been gruelling at best trying to fix this I know

 

[SunsetPhoenix]

Hi again, upon installing the DLC bundle released yesterday and 1.7.0 update, whenever I run the game from the .exe file like I have to do because of the previous error, the DLCs are listed as not owned. How can I fix this?

 

[AndrewT]

Steam needs to authenticate DLC ownership before they can be used. So we need to run this game from Steam/our launcher for that to happen.

Does the launcher not work now on this new WIndows user?

 

[SunsetPhoenix]

The launcher mostly functions on the secondary user - but now there is a complete desync between achievements and savegames with my Steam account meaning I no longer get the Steam achievements listed.

 

[AndrewT]

When you run the game under a new Windows user, any local save games will need to be manually copied or moved across to the new user's Documents folder.

But Steam cloud saves and achievements will be unaffected by that step.

 

[SunsetPhoenix]

Thanks, I'll retry all the steps from earlier in the thread on the new 1.7.1 patch to try and get this sorted as it's a big pain to switch users whenever I need to do something