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EUG_PapaYankee

Second Lieutenant
19 Badges
Mar 2, 2017
136
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  • Magicka
  • Steel Division: Normandy 44
  • Prison Architect
  • Imperator: Rome
  • Imperator: Rome Deluxe Edition
  • Shadowrun: Dragonfall
  • Shadowrun Returns
  • Age of Wonders III
  • Steel Division: Normand 44 Sign-up
  • Surviving Mars
  • Steel Division: Normandy 44 Deluxe Edition
  • Eugen Systems Staff
  • Tyranny: Archon Edition
  • Hearts of Iron IV: Cadet
  • Stellaris
  • Pillars of Eternity
  • Cities: Skylines
  • Crusader Kings II
  • Europa Universalis IV
Hello everyone,

In the last couple of days, we experienced some technical issues on our servers (including Steel Division: Normandy 44, Wargame, etc.), sometimes preventing you to connect and play in multiplayer.

The issue is being investigated by our tech team. We're doing everything we can to solve the problem, and we hope to fix the issue in the coming days. In the meantime, servers are back online, but you might experience disconnection from time to time.

We are very sorry for the inconvenience, and thank you for your patience.

We'll keep you posted.
 
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Does this mean also disconnections from single players instead of all at one time? We play usually with 3-4 guys and it happens from time to time that one of us get dropped out of the game with no reason while the others are still in the game.

It happened yesterday to me the last time. Everything is going normal, then suddenly the result page is showing up with a loose and I´m disconnected from the game. The others saw me dropping off and there was the timer for reconnecting. We was all in TS and speaking all the time while it happened, so it wasn´t my internet connections fault.
Any chance to get back in the game at this point? It´s really annyoing that you are not able to rejoin, especially with all the connection problems and the fact that you are replaced by the computer and not by a human. Two days before some crap application gave me an update hint and I was dropped on the desktop because of that, I wasn´t able to get back into the game in time and got kicked with no return because of being 1 second too late..
 
And again... This sucks so hard, I really love the game but it isn´t easy with all these bugs. I´m out for today, my friends are now 30 minutes in a game without me, nearly a save defeat because of the computer is taking my place and I don´t know if I can play the next game to the end or if someone else will get bugged out. So frustrating..
 
Hello Schwarz-W-R,


Can you tell us more about the issue you are facing? Is it desynchronization or are you forced to leave the game? It’ll help us to know if this issue is coming from us or you.
 
Hi,
thanks for the reply.

I`m not sure if it has to do something with desynchronization. In case of yesterday one player mentioned that a tank dissapeared before it happened, could be a hint for something like this. I will check with him today in the evening if we had desync issues last game.

Generally I´m forced to leave the game. Yesterday I hosted the game, after a while playing I got the message that an other player has connection issues while my friends told me about Teamspeak that they got the message that I have connection issues. The game went normal for 1-2 seconds again and then I got dropped out into the result screen. I clicked the results away and clicked on the button to enter the lobby list and I got asked if I want to reconnect. Think the times before it happened also without any message about connection issues and I went right to the result screen. Because I was all time connected and talking with the other guys about Teamspeak I´m sure that it´s not a problem with my internet connection. The same thing happened also to an other player of our team in other games, maybe also to a third guy, I´m not sure about the third guy atm. It happened as host and as player who joined a game, seems not the source of the issue. The other guys can play the game in both cases to the end, only one player get dropped out each time it happens.
After I was forced to update to Windows 10 Creators update is seems to get more frequently for me, but could be a coincidence. The other player with that issue has Windows 7.
I deactivated my Firewall and my Anti-Virus programm yesterday before I started the game, so it shouldn´t be the source of the disconnect.

Unfortunately I´m also not sure if it happened also before the general server issues where all players got dropped out, I don´t think so. I will ask the other guys today in the evening and try to get better informations together. I can than also post the match ID and send a report about the customer support. But maybe this informations help you already a bit.

I think it would be a really good feature to add the posibility to rejoin a game. Shouldn´t be a big deal for someone without nearly any knowledge about creating games. If I go to the lobby screen and check "show running games" there could be a simple "rejoin" button. The program could check if the match id matches with the match id of my last game and if it´s the same I`m able to access the game and take over my units again from the computer. Would be nice if you could check out if it would require much effort to implent something like this.

Like I wrote the game seems to think a player is disconnected if the game window has no focus. After I got dropped to the desktop because of an app update message my friends told me that they have a message that I have connection issues and I wasn´t able to get the screen of the game back until the timer ran down. Then I saw the result screen with a defeat.
Another time I had to mute someone in Teamspeak because he was away and had terrible loud music on all the time, as soon as I minimized the game window my friends saw also the message that I have connection issues. This time I was luckily able to load the screen of the game in time and was able to play further without any further problems.

But only to prevent missunderstandings, this has nothing to do with the new bug I described above. In this cases I was playing as normal and the window had focus all time.
 
Hi,
I managed to solve it thanks to a hint from an other player. He suggested me to lower my graphic settings a bit. He did the same and it solved his connection problems. I used the auto option to set the settings after installation. Maybe the creators update caused that I had trouble while it worked before.
The other player that had the same issues didn´t lowered his settings but he had also no disconnect since a few days now.