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micrcam

Recruit
Sep 6, 2022
2
0
One line summary of your issue
When trying to connect to multiplayer servers, " failed to connect to UDP relay; your multiplayer experience may be limited. Please check your NAT configuration if this keeps occuring".

What platform are you running the game on?
PS4

What operating system do you use?
N/A

Which version of the game are you running?
1.404.43815

What expansions do you have installed?
Revelations, Invasions, Star King

Please explain your issue is in as much detail as possible.
When I select "online multiplayer" from the main menu, it almost imidiately give a message of " failed to connect to UDP relay; your multiplayer experience may be limited. Please check your NAT configuration if this keeps occuring". I have played this game online with my friend since I got it, we rarely have any issues with multiplayer, besides the occasional desync. But now we can't even see any games online, I can host but no point because none can see my games. The only reason I got this game is to play multiplayer as single player gets very repetitive very quickly. The AI can only do so much. Note: I have a NAT 2 connection, this is a new issue as of about two weeks ago, nothing in my router settings has changed and it was working fine before the game made me update.

Have you tried verifying your files?
Yes

Steps to reproduce the issue
Click "online multiplayer" from the main menu

Attach DxDiag (PC) or System Info log (Mac)
File(s) attached

Attach screenshot / video
File(s) attached
 

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@Triumph Jordi are you aware of any issues like this at the back end?
 
I don’t know if moderators are still looking into this but I have the same problem. I got the game today and played single player just fine but ran into this issue when playing multiplayer. It says the exact same text about UDP relays and I already sent a request from troubleshooting to see if they can help. I read through the entire thread here and couldn’t find anything that helped and I’ve been googling this for well over a hour now so please help is appreciated!