BATTLETECH - After the unity logo the screen keeps black and the game never start

[BARBOSA (Aries)]

One line summary of your issue
After the unity logo the screen keeps black and the game never start

What platform are you running the game on?

Steam

What operating system do you use?
Windows 7 SP1
Which version of the game are you running?
1.7
What DLC do you have installed?
Flashpoint,
Urban Warfare,
Shadowhawk Pack

Please explain your issue is in as much detail as possible.
After the automatic download and install of 1.7 update on steam, i tried to start the game . Everything go as usual until unity logo fades. A white changing number appears on upper right corner of the screen and the game never starts, even though the mouse arrow change from windows standard to what is seen in the game.
Have you tried verifying your files?
Yes

Steps to reproduce the issue
Start the game and wait.

Attach DxDiag (PC), System Info log (Mac), or run sudo lshw -html > specs.html and uploaded specs.html (Linux)

Attach Output Log
Windows: BATTLETECH\BattleTech_Data\output_log.txt
Mac OS: Users >{name} > Library > Logs > Unity > Player.log
Linux: ~/.config/unity3d/Harebrained Schemes/BATTLETECH/Player.log

If the game crashed, please attach the crash file with the time stamp closest to the crash.
Windows: [Steam library folder]\steamapps\common\BATTLETECH\DumpBox
OSX: Macintosh HD > Users > [username] > Library > Application Support > Steam > steamapps > common > BattleTech > DumpBox
Linux: [Steam library folder]/steamapps/common/BATTLETECH/DumpBox

If a save game was loaded at the start of the game session, upload it. Please make sure to upload the save game with the timestamp closest to when you loaded it.
Windows:
Steam: [Steam installation folder]\userdata[SteamID]\637090\remote\C0\SGS1
GOG: 'C:\Users\USER_ID\AppData\Local\GOG.com\Galaxy\Applications\50593543263669699\Storage\Shared\Files\C#\SGS#'
Vanilla:'C:\Users\USER_ID\AppData\LocalLow\Harebrained Schemes\BattleTech\C#\SGS#'
OSX:
Steam: Macintosh HD > Users > [username] > Library > Application Support > Steam > userdata > [SteamID] > 637090 > remote > C#> SGS#
GOG: Macintosh HD > Users > [username] > Library > Application Support > GOG.com > Galaxy > Applications > 50593543263669699 > Storage > Shared > Files > C# > SGS#
Vanilla: Macintosh HD > Users > [username]> Library > Application Support > unity.Harebrained Schemes.BattleTech > C# > SGG#
Linux:
Steam: /home/.steam/steam/userdata/[steamID]/637090/remote/C#/SGS#
GOG: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
Vanilla: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/

Attach screenshot / video

 

[BARBOSA (Aries)]

The file its in portuguese, but i assure you that informs Direct3D feature level as 11_0

 

[AndrewT]

I have passed this on to @TinyWiking to raise with HBS.

Sorry for this problem!

 

[Akshak]

Here is the requested information

DirectX version: 12.0
GPU processor: GeForce GTX 750
Driver version: 436.30
Direct3D API version: 12
Direct3D feature level: 11_0

As you have guessed the Direct3D feature level is 11_0.

The thing is the game was working perfectly a Week ago but with a diiferent NVidia driver. I Wonder if the driver update has caused some problems.

 

[AndrewT]

The thing is the game was working perfectly a Week ago but with a diiferent NVidia driver.

BT 1.7 was working? Or was that the previous BT version 1.6.x ?

 

[Akshak]

I have always assumed that the 1.7 release was corresponding to the Urban Warfare DLC. Thanks to your question, I just realized it was released recently on the 10th of September which corresponds to the beginning of my problems with the game.

Probably the game was updated silently by steam without me noticing. I should have checked that first. The fact that a windows update happened around the same date led me to wrong conclusions.

I think it is safe to assume that the game was running fine with the latest 1.6.x and is now broken with 1.7. I will revert back to the latest 1.6.x after a clean uninstall and let you know if it works again. This will probably not happen before the weekend. Thank you for your involment.

 

[Akshak]

I have installed 1.6.2 and everything is working fine. Except this modification, nothing else was changed on my computer.

The 1.7 release is definitely not working on my system configuration. I will wait for a fix to upgrade the game again.

Thank you for your help. Now back to a new career as all my saves are gone.

 

[AndrewT]

Any saves written by 1.7 will not be playable under 1.6.2 , it is true. Any unaffected that way should definitely still be there though ... ?!?

 

[Akshak]

Yes except that performing a clean uninstall implies to delete the folder containing the saved games

In my opinion, fixing all the issues related to uninstallation should become a high priority at HBS.

I am not complaining though. I have a lot of fun with the game.

 

[BARBOSA (Aries)]

Hi!
I want to know if there is any news/hope to fix this issue. Its my favourite game...
I also need to know if there is more need for test in other PC. My wife want to uninstall the game there (as i´ve been bothering her work using it to play...)
Thanks.

 

[TinyWiking]

The latest update I had was that we had issues replicating this in our lab. Basically the wizard in charge built a rig duplicating everything you have in terms of hardware and it worked just fine. This leads me to believe that there is something local causing issues. If you have any additional information you can think of please do share.

 

[AndrewT]

So it seems my DX11 theory is not borne out, which is a shame!

@Akshak
@dirtracer75
@Mr Morden
@Orka
@BARBOSA (Aries)

Can I ask you all to upload new dxdiag.txt files here please? There must be something here not duplicated in the lab tests.

 

[dirtracer75]

I just got done uninstalling everything. Including all files that are needed for a clean uninstall, including the regedit files. Still the same results. It will load fine with 1.6, but not 1.7. I have attempted to start the game just one time.

-Edit: All files successfully validated.

Updated Nvida driver to 436.30, same results.

I will play at 1.6, but I hate switching back and forth cause of my slow DSL, lol.

 

[BARBOSA (Aries)]

Hope it helps. I also have a dsl slow enough to be a relevant delay changing between 1.6 and 1.7.

 

[dirtracer75]

Hmm. No updates in a few days. I would really like to get this fixed before Heavy Metal is out.

 

[Timaeus]

Hmm. No updates in a few days. I would really like to get this fixed before Heavy Metal is out.

Not everyone works weekends, and Heavy Metal isn't slated until December.

 

[MagnumForceGB]

Having the same issue, after the logo's, nothing but the FPS in the top right. Battletech.exe only reads the audio *.bnk before stopping (according to the disk activity).

1.62 runs Unity "5.6.6f2" while 1.7 runs "2018.4.2f1" I've looked to see if there is a NVidia issue with 2018.4.2f1, but nothing came up.

 

[AndrewT]

Having the same issue, after the logo's, nothing but the FPS in the top right. Battletech.exe only reads the audio *.bnk before stopping (according to the disk activity).

1.62 runs Unity "5.6.6f2" while 1.7 runs "2018.4.2f1" I've looked to see if there is a NVidia issue with 2018.4.2f1, but nothing came up.

Same video card as above?

Do you et the same errors in your output log as this one:
https://forum.paradoxplaza.com/foru...d-the-game-never-start.1243256/#post-25815448
?

 

[MagnumForceGB]

Same video card as above?

I'm running a RTX 2070, Core I7-4770k, 16 GB ram.

 

[AndrewT]

That is the first report we've seen of any card other than the 750 having that error. And HBS were unable to duplicate the problem, even with the 750, so there is something else going on here.

Can we get your dxdiag too please?

 

[MagnumForceGB]

That is the first report we've seen of any card other than the 750 having that error. And HBS were unable to duplicate the problem, even with the 750, so there is something else going on here.

Can we get your dxdiag too please?

I upgraded to the new NVidia drivers of 436.48, but the game still is blank with just the FPS. The driver did fix a Unity engine issue though for other games.