BATTLETECH - Black Screen, the Crash before missions start

[JU4N]

One line summary of your issue
Black Screen, the Crash before missions start

What platform are you running the game on?

Steam

What operating system do you use?
Windows 7 64bit
Which version of the game are you running?
1.9.1-686R
What DLC do you have installed?
Flashpoint,
Urban Warfare,
Heavy Metal

Please explain your issue is in as much detail as possible.
When loading a mission, i see the "Prepping for Mission" message, after a while, when its supposed to change to the button, "Begin Mission" it goes to a Black Screen, the sound keeps playing fon 10 seconds or so, then crashes.
The first crash occured when new enemies where been deployed via Leopard, the game crashed mid-mission and this or other missions dont start ever since.
(i was playing just fine before this happen)
Have you tried verifying your files?
Yes

Steps to reproduce the issue
Open the game, try to start any mission and wait up while it loads and crashes.

Attach DxDiag (PC), System Info log (Mac), or run sudo lshw -html > specs.html and uploaded specs.html (Linux)

Attach Output Log
Windows: \Users\YourUserName\AppData\LocalLow\Harebrained Schemes\BATTLETECH\output_log.txt
Mac OS: Users >{name} > Library > Logs > Unity > Player.log
Linux: ~/.config/unity3d/Harebrained Schemes/BATTLETECH/Player.log

If the game crashed, please attach the crash file with the time stamp closest to the crash.
Windows: [Steam library folder]\steamapps\common\BATTLETECH\DumpBox
For v.17 and beyond try here: C:\Users\[YourUserName]\AppData\LocalLow\Harebrained Schemes\BATTLETECH
OSX: Macintosh HD > Users > [username] > Library > Application Support > Steam > steamapps > common > BattleTech > DumpBox
Linux: [Steam library folder]/steamapps/common/BATTLETECH/DumpBox

If a save game was loaded at the start of the game session, upload it. Please make sure to upload the save game with the timestamp closest to when you loaded it.
Windows:
Steam: [Steam installation folder]\userdata[SteamID]\637090\remote\C0\SGS1
GOG: 'C:\Users\USER_ID\AppData\Local\GOG.com\Galaxy\Applications\50593543263669699\Storage\Shared\Files\C#\SGS#'
Vanilla:'C:\Users\USER_ID\AppData\LocalLow\Harebrained Schemes\BattleTech\C#\SGS#'
OSX:
Steam: Macintosh HD > Users > [username] > Library > Application Support > Steam > userdata > [SteamID] > 637090 > remote > C#> SGS#
GOG: Macintosh HD > Users > [username] > Library > Application Support > GOG.com > Galaxy > Applications > 50593543263669699 > Storage > Shared > Files > C# > SGS#
Vanilla: Macintosh HD > Users > [username]> Library > Application Support > unity.Harebrained Schemes.BattleTech > C# > SGG#
Linux:
Steam: /home/.steam/steam/userdata/[steamID]/637090/remote/C#/SGS#
GOG: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
Vanilla: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/

Attach screenshot / video

 

[AndrewT]

There's a slightly newer 'beta' driver here, which is also the last ever for your setup, you may as well try that:
https://www.amd.com/en/support/graphics/amd-radeon-hd/amd-radeon-hd-6000-series/amd-radeon-hd-6570

Then in the game disable Ambient Occlusion in the Video settings.

And lastly I see your Win7 has had no major updates applied for two years. Unless you are planning to go to Win10 shortly I recommend you run Updater and apply everything you find - that will probably take a few reboot-update-reboot cycles I'm afraid!

Good luck with all that!

 

[JU4N]

Hello AndrewT, i had already disabled most Video settings and chosen lowest quality available. After updating both Win7 and Graphics Drivers i managed to start and finish that mission.
So thank you very much! However i had some enemies (Draconis Mechs) showing flat "pink" textures. And worst of all, when trying to start the next mission, the black screen and crash showed up again :/

Do you have any other ideas? Thanks for you time!

 

[JU4N]

Hope this logs from the last crash are somehow useful.

 

[AndrewT]

Still pretty clearly a video issue:

d3d11: failed to create buffer (target 0x2 mode 0 size 7260) [0x887A0005]
D3D11: Failed to create RenderTexture (512 x 512 fmt 19 aa 1), error 0x887a0005

0x000007FEF96C7089 (d3d11) D3DKMTCloseAdapter

May even be hardware.

One thing is with 8gb of system memory, you may be running short of memory that Vram can borrow. Do try exiting every other app you can before starting the game.

 

[JU4N]

I moved on to Windows 10 just in case, but no luck. Had to buy a new Graphics Card, wich it's already installed and the game is working perfectly now.
At last i can get that little brat's throne back. Thanks for your help.

 

[AndrewT]

Okay then, glad you got there!