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epimitheus

Recruit
Dec 23, 2019
2
0
One line summary of your issue
Game crashes when starting mission

What platform are you running the game on?

Steam

What operating system do you use?
Windows 10
Which version of the game are you running?
1.8.1-640R
What DLC do you have installed?
Flashpoint,
Urban Warfare,
Heavy Metal

Please explain your issue is in as much detail as possible.
Game crashes when starting mission, after pressing the "Begin mission" button.

On windowed mode, both monitors turn black, briefly enter power saving mode, then turn on again and the unity dump window shows.

Starting the game after a crash will result in a black screen, needs ALT+TAB / ALT+F4 to get out. Logging off or restarting fixes the issue.

Happens roughly every 8 missions. Has happened on 3 different campaigns.
Have you tried verifying your files?
Yes

Steps to reproduce the issue
Random.

Start any mission.

Attach DxDiag (PC), System Info log (Mac), or run sudo lshw -html > specs.html and uploaded specs.html (Linux)

Attach Output Log
Windows: \Users\YourUserName\AppData\LocalLow\Harebrained Schemes\BATTLETECH\output_log.txt
Mac OS: Users >{name} > Library > Logs > Unity > Player.log
Linux: ~/.config/unity3d/Harebrained Schemes/BATTLETECH/Player.log


If the game crashed, please attach the crash file with the time stamp closest to the crash.
Windows: [Steam library folder]\steamapps\common\BATTLETECH\DumpBox
For v.17 and beyond try here: C:\Users\[YourUserName]\AppData\LocalLow\Harebrained Schemes\BATTLETECH
OSX: Macintosh HD > Users > [username] > Library > Application Support > Steam > steamapps > common > BattleTech > DumpBox
Linux: [Steam library folder]/steamapps/common/BATTLETECH/DumpBox


If a save game was loaded at the start of the game session, upload it. Please make sure to upload the save game with the timestamp closest to when you loaded it.
Windows:
Steam: [Steam installation folder]\userdata[SteamID]\637090\remote\C0\SGS1
GOG: 'C:\Users\USER_ID\AppData\Local\GOG.com\Galaxy\Applications\50593543263669699\Storage\Shared\Files\C#\SGS#'
Vanilla:'C:\Users\USER_ID\AppData\LocalLow\Harebrained Schemes\BattleTech\C#\SGS#'
OSX:
Steam: Macintosh HD > Users > [username] > Library > Application Support > Steam > userdata > [SteamID] > 637090 > remote > C#> SGS#
GOG: Macintosh HD > Users > [username] > Library > Application Support > GOG.com > Galaxy > Applications > 50593543263669699 > Storage > Shared > Files > C# > SGS#
Vanilla: Macintosh HD > Users > [username]> Library > Application Support > unity.Harebrained Schemes.BattleTech > C# > SGG#
Linux:
Steam: /home/.steam/steam/userdata/[steamID]/637090/remote/C#/SGS#
GOG: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
Vanilla: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/


Attach screenshot / video
 

Attachments

  • DxDiag.txt
    92,1 KB · Views: 21
  • output_log.txt
    1,1 MB · Views: 10
  • crash.dmp
    1,9 MB · Views: 3
  • error.log
    84,1 KB · Views: 4
Upvote 0
An update with a workaround for people facing this issue. After turning off G-Sync the game hasn't crashed. This also seems to have taken care of a less frequent issue where the game crashed during missions, usually when a weapon hit.

I am running the game in windowed mode, and in NVIDIA Control Panel I've selected Enable for full screen (instead of windowed and full screen).

Is it an incompatibility with G-Sync? Are there any plans for handling it?