BATTLETECH - Game starts but does not sign me in on Paradox servers

[ekapeos]

One line summary of your issue
Game starts but does not sign me in on Paradox servers

What platform are you running the game on?
Steam

What operating system do you use?
Win 10 Home 20H2

Which version of the game are you running?
1.9.1-686R

What DLC do you have installed?
Flashpoint, Urban Warfare, Shadowhawk Pack, Heavy Metal

Please explain your issue is in as much detail as possible.
Game not logging on servers on start, trying manually to login, getting message unable to get comstar connection. Game worked well this weekend, nothing has changed on my part. Earlier issues like this has been on serverside.

Have you tried verifying your files?
Yes

Steps to reproduce the issue
Start game, it doesn't log in on servers.

Attach DxDiag (PC), System Info log (Mac), or run sudo lshw -html > specs.html and uploaded specs.html (Linux)
File(s) attached

Attach Output Log
Windows: \Users\YourUserName\AppData\LocalLow\Harebrained Schemes\BATTLETECH\output_log.txt
Mac OS: Users >{name} > Library > Logs > Unity > Player.log
Linux: ~/.config/unity3d/Harebrained Schemes/BATTLETECH/Player.log
File(s) attached

If the game crashed, please attach the crash file with the time stamp closest to the crash.
Windows: [Steam library folder]\steamapps\common\BATTLETECH\DumpBox
For v.17 and beyond try here: C:\Users\[YourUserName]\AppData\LocalLow\Harebrained Schemes\BATTLETECH
OSX: Macintosh HD > Users > [username] > Library > Application Support > Steam > steamapps > common > BattleTech > DumpBox
Linux: [Steam library folder]/steamapps/common/BATTLETECH/DumpBox
File(s) attached

If a save game was loaded at the start of the game session, upload it. Please make sure to upload the save game with the timestamp closest to when you loaded it.
Windows:
Steam: [Steam installation folder]\userdata[SteamID]\637090\remote\C0\SGS1
GOG: 'C:\Users\USER_ID\AppData\Local\GOG.com\Galaxy\Applications\50593543263669699\Storage\Shared\Files\C#\SGS#'
Vanilla:'C:\Users\USER_ID\AppData\LocalLow\Harebrained Schemes\BattleTech\C#\SGS#'
OSX:
Steam: Macintosh HD > Users > [username] > Library > Application Support > Steam > userdata > [SteamID] > 637090 > remote > C#> SGS#
GOG: Macintosh HD > Users > [username] > Library > Application Support > GOG.com > Galaxy > Applications > 50593543263669699 > Storage > Shared > Files > C# > SGS#
Vanilla: Macintosh HD > Users > [username]> Library > Application Support > unity.Harebrained Schemes.BattleTech > C# > SGG#
Linux:
Steam: /home/.steam/steam/userdata/[steamID]/637090/remote/C#/SGS#
GOG: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
Vanilla: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
File(s) attached

Attach screenshot / video
File(s) attached

 

[Dr Banzai]

Same here, Getting "Cannot establish ComStar Connections" Restarted game, Restarted PC, changed Password.

 

[IIPilotII]

Same problem here. Worked fine a couple days ago.

 

[Herr Lipp]

Same issue, "Cannot establish ComStar Connections". No issue getting into Paradox Plaza, I did reset password.

 

[Arrank]

I have same problem. «Battletech» not logging on servers on start. If try login manually, getting message «Unable to get comstar connection», but Paradox Plaza or «Age of Wonders: Planetfall» worked fine.
Win 10 x64, «Battletech» ver. 1.9.1-686R, all DLC, no mods.

 

[Ken-Sw]

Same

 

[Gnarfunkel79]

Just wait.

It´s a server issue.
Sure they work on it.

So you have to wait for MP or play singleplayer (you didn´t need to login for sp)

 

[Dr Banzai]

Just wait.

It´s a server issue.
Sure they work on it.

So you have to wait for MP or play singleplayer (you didn´t need to login for sp)

Except it won't let me play campaign because I have Season Pass activated and all my save files are not usable when I'm not logged in.

 

[frankenship]

Same here.

 

[series101]

Same problem.

 

[Mabberton]

Yes, I am in the same boat. Won't login

 

[Graakna]

No connection to login server. Are they working on a resolution?

 

[AndrewT]

We are aware of the issue but as the game is no longer in development it's going to take a while to sort this out as we need to find someone that can do it ><. I don't have an estimate for when this will be sorted but we're on it and hope to have it solved as soon as we can.

Sorry about that!

 

[FilthyGridbug]

We are aware of the issue but as the game is no longer in development it's going to take a while to sort this out as we need to find someone that can do it ><. I don't have an estimate for when this will be sorted but we're on it and hope to have it solved as soon as we can.

Sorry about that!

Fingers crossed it's fixed soon... we were right in the middle of a Multiplayer Tournament when it happened!

Thanks for being on top of this. If the dev gets a chance to examine Multiplayer stability at the same time, it would be the icing on the cake!

 

[sealpodcast]

Yes, please do all you can to help! We need the multiplayer to work for this tournament. Thank you!

 

[IIPilotII]

Thanks for the update, I just bought DLC and the base game for my brother in law and he's only gotten to play one skirmish. Appreciate you putting resources on getting this fixed ASAP.

 

[Tiot]

Having the same problem.

 

[caardappel-hbs]

Hey all, service has been restored. Please give this another go and thanks for the quick heads up!

 

[Ken-Sw]

Works now - have to log back in - trying to remember my password was a pain

 

[FilthyGridbug]

Hey all, service has been restored. Please give this another go and thanks for the quick heads up!

Many thanks to all at HBS for the prompt recovery. Hope to see more Battletech content from you all soon!