BATTLETECH - Pixelated game

[70Salem]

One line summary of your issue
Pixelated game

What platform are you running the game on?
Steam

What operating system do you use?
Windows 11

Which version of the game are you running?
App ID 637090 Build ID 4719583

What DLC do you have installed?
Flashpoint, Urban Warfare, Heavy Metal

Please explain your issue is in as much detail as possible.
The game worked perfectly for 4 years but starting 2 days ago became completely unusable. The entire game is pixelated beyond recognition and only takes up about 1/3 of the screen - nothing is readable. Screenshots shown below are from the opening videos, the only thing I can see once the game fully loads. I rolled back or uninstalled all windows software and uninstalled and reinstalled the game and till have the issue. All other games i have work as they did. The issue only affects Battletech, basic game (with add-ins) downloaded from Steam (I could not get any other version information because nothing on the main game screen is readable)

Have you tried verifying your files?
Yes

Steps to reproduce the issue
I have restarted multiple times. Uninstalled AMD video card and all system updates to try to get the game to start normally

Attach DxDiag (PC), System Info log (Mac), or run sudo lshw -html > specs.html and uploaded specs.html (Linux)
File(s) attached

Attach Output Log
Windows: \Users\YourUserName\AppData\LocalLow\Harebrained Schemes\BATTLETECH\output_log.txt
Mac OS: Users >{name} > Library > Logs > Unity > Player.log
Linux: ~/.config/unity3d/Harebrained Schemes/BATTLETECH/Player.log
File(s) attached

If the game crashed, please attach the crash file with the time stamp closest to the crash.
Windows: [Steam library folder]\steamapps\common\BATTLETECH\DumpBox
For v.17 and beyond try here: C:\Users\[YourUserName]\AppData\LocalLow\Harebrained Schemes\BATTLETECH
OSX: Macintosh HD > Users > [username] > Library > Application Support > Steam > steamapps > common > BattleTech > DumpBox
Linux: [Steam library folder]/steamapps/common/BATTLETECH/DumpBox
File(s) attached

If a save game was loaded at the start of the game session, upload it. Please make sure to upload the save game with the timestamp closest to when you loaded it.
Windows:
Steam: [Steam installation folder]\userdata[SteamID]\637090\remote\C0\SGS1
GOG: 'C:\Users\USER_ID\AppData\Local\GOG.com\Galaxy\Applications\50593543263669699\Storage\Shared\Files\C#\SGS#'
Vanilla:'C:\Users\USER_ID\AppData\LocalLow\Harebrained Schemes\BattleTech\C#\SGS#'
OSX:
Steam: Macintosh HD > Users > [username] > Library > Application Support > Steam > userdata > [SteamID] > 637090 > remote > C#> SGS#
GOG: Macintosh HD > Users > [username] > Library > Application Support > GOG.com > Galaxy > Applications > 50593543263669699 > Storage > Shared > Files > C# > SGS#
Vanilla: Macintosh HD > Users > [username]> Library > Application Support > unity.Harebrained Schemes.BattleTech > C# > SGG#
Linux:
Steam: /home/.steam/steam/userdata/[steamID]/637090/remote/C#/SGS#
GOG: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
Vanilla: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
File(s) attached

Attach screenshot / video
File(s) attached

 

[AndrewT]

Please try a **clean** reinstall:

- Remove the game from Steam (uninstall)
- Manually delete all these files and folders, if still there:

C:\Program Files (x86)\Steam\steamapps\common\BattleTech\
C:\Users\USERNAME\AppData\LocalLow\Harebrained Schemes\ (To see the AppData folder you'll need to enable View Hidden Items in File Explorer)
C:\Program Files (x86)\Steam\userdata\USER_ID\637090\
(first move the \remote\C#\SGS#\ folder elsewhere to keep your save games)

- Install the game again
- add steam.exe and BattleTech.exe to the Whitelist of your antivirus app, whatever it is

If you still get any problem, please send me a new dxdiag.txt and output_log.txt , thank you.

Good luck!

 

[70Salem]

Please try a **clean** reinstall:

- Remove the game from Steam (uninstall)
- Manually delete all these files and folders, if still there:

C:\Program Files (x86)\Steam\steamapps\common\BattleTech\
C:\Users\USERNAME\AppData\LocalLow\Harebrained Schemes\ (To see the AppData folder you'll need to enable View Hidden Items in File Explorer)
C:\Program Files (x86)\Steam\userdata\USER_ID\637090\
(first move the \remote\C#\SGS#\ folder elsewhere to keep your save games)

- Install the game again
- add steam.exe and BattleTech.exe to the Whitelist of your antivirus app, whatever it is

If you still get any problem, please send me a new dxdiag.txt and output_log.txt , thank you.

Good luck!

I did what you said and ensured that there were no Battletech files left on my computer, plus did a restart before downloading and reinstalling Battletech but still have the same issue. Everything is pixelated and completely unplayable. I would send a video of the game launch but the file is too large.

Attached are the files you requested. Please let me know if you have any other suggestions on how to fix.

 

[AndrewT]

I see no problems in those files at all. I fear this is a problem outside the game, perhaps hardware!

Do you have any other Unity games to test this theory with?

And, make a new Windows user and log into Windows with that. Do you get the same problem there?

 

[70Salem]

Hello - i looked on Steam for Unity games and none of them are Battletech. Did you mean Harebrained Schemes or Paradox Interactive? I have Civ 5 and Civ 6, as well a numerous Empire Total War games which all seem to work as well as they have in the past. It just seems to be this one game.

 

[MarkDey]

Unity is the game engine that the BattleTech game runs on. Some other examples are here.

 

[AndrewT]

Hello - i looked on Steam for Unity games and none of them are Battletech. Did you mean Harebrained Schemes or Paradox Interactive? I have Civ 5 and Civ 6, as well a numerous Empire Total War games which all seem to work as well as they have in the past. It just seems to be this one game.

No, I meant games that use the Unity game engine. The other ones we have include Cities Skylines, CSL 2, Prison Architect.

 

[70Salem]

I did a full restore of my computer OS and this seemed to fix the issue (but I had to reinstall all software on my computer, ugh!)

thank you for your help