Hello Biggus Bossus,
I am Laureline, the manager of the community team at Paradox.
First, let me thank you for your message and your candor, it is highly appreciated.
I am really sorry you had such a poor experience in our games and had to face harassment from some players.
What you experienced is absolutely unacceptable and the behaviours you describe are irrevocably against our
Terms of Use, our
community code of conduct, and the values of mutual respect and tolerance we expect from our communities. As AndrewT and Debbie mentioned above, we encourage you to report any wrong behaviour to our support team or to the moderation team if it happens on our community channels since we cannot discuss specific cases publicly.
I know however that it is not always possible to make a report, especially when something happens in a multiplayer session. And in this case, I fully agree with you, it comes down to the behaviours that we want to be part of our communities. Paradox has always been very transparent that everyone is welcome to play our games and take part in our communities. The good side is that we have a very diverse bunch of players and fans that love our games. But without clear guidelines on how to interact and engage around our games with mutual respect, this can unfortunately lead to very toxic behaviors, as you explained very well.
This is a question we take very seriously in the community team and we are working everyday, with the help of our moderators, to ensure that our communities are safe and welcoming spaces for all players. It is an ongoing effort, and I think we’ve seen some very encouraging results in some of our channels and communities, but we are not quite there yet.
We are actively working on improving our guidelines and practices to ensure that all our players feel they can safely engage with each other and with us on all our official community platforms.
I can understand your frustration and that it feels it is taking too long to improve. My take is that this kind of change is always slower than we’d hope, but I am very happy to see all the great things the community team has done to make some of our channels safe and constructive. The forums are admittedly falling a bit behind, but they are now our priority and we will have some updates to share with the community very soon.
In an effort to foster change, we'll reopen this thread. We'd love to hear your thoughts on how we could make things better and safer for everyone with our community. And let's show that we can have constructive and respectful conversations! This thread will be monitored closely and closed at any sign of toxicity.
Best,
Laureline
