Black screen wont start

[mjkelly93]

Ive tried just about everything. I reinstalled steam. Reinstalled the game. Updated windows. Updated drivers. Moved steam to a different drive. Uninstalled and reinstalled the C++ redistributables.

Anything else to try or we just sit and wait? Ive never had a problem with a game before.

Heres my output log. It looks like a DLL is missing. (???)

Initialize engine version: 5.0.0f2 (b4e6f79600c9)
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 11.0 [level 11.0]
Renderer: NVIDIA GeForce GTX 645 (ID=0x11c4)
Vendor: NVIDIA
VRAM: 971 MB
Begin MonoManager ReloadAssembly
Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\UnityEngine.dll (this message is harmless)
Loading C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\UnityEngine.dll into Unity Child Domain
Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\Assembly-CSharp-firstpass.dll (this message is harmless)
Loading C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\Assembly-CSharp-firstpass.dll into Unity Child Domain
Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\Assembly-CSharp.dll (this message is harmless)
Loading C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\Assembly-CSharp.dll into Unity Child Domain
Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\Assembly-UnityScript-firstpass.dll (this message is harmless)
Loading C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\Assembly-UnityScript-firstpass.dll into Unity Child Domain
Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\UnityEngine.UI.dll (this message is harmless)
Loading C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\UnityEngine.UI.dll into Unity Child Domain
Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\ColossalManaged.dll (this message is harmless)
Loading C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\ColossalManaged.dll into Unity Child Domain
Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\ICSharpCode.SharpZipLib.dll (this message is harmless)
Loading C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\ICSharpCode.SharpZipLib.dll into Unity Child Domain
Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\ICities.dll (this message is harmless)
Loading C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\ICities.dll into Unity Child Domain
- Completed reload, in 0.061 seconds
<RI> Initializing input.

<RI> Input initialized.

desktop: 1920x1200 59Hz; virtual: 1920x1200 at 0,0
<RI> Initialized touch support.

Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\System.Core.dll (this message is harmless)
Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\System.dll (this message is harmless)
Game mode

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebug.gen.cpp Line: 56)

Unloading 1 Unused Serialized files (Serialized files now loaded: 0)
UnloadTime: 0.288582 ms
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Mono/.\C:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Plugins/ColossalNative.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Mono/.\C:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Plugins/ColossalNative
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Mono/libC:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Plugins/ColossalNative.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Mono/.\libC:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Plugins/ColossalNative.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Mono/libC:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Plugins/ColossalNative.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Mono/.\C:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Plugins/ColossalNative.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Mono/.\C:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Plugins/ColossalNative
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Mono/libC:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Plugins/ColossalNative.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Mono/.\libC:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Plugins/ColossalNative.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Mono/libC:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Plugins/ColossalNative.dll
System.DllNotFoundException: C:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Plugins/ColossalNative.dll

at (wrapper managed-to-native) ColossalFramework.BootStrapperreload ()

at Starter.Awake () [0x00000] in <filename unknown>:0 [Core]

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebug.gen.cpp Line: 56)

GameSettings: 'gameSettings' is not found or cannot be loaded. Make sure to call GameSettings.AddSettingsFile() to register a settings file before using SavedValue(). [Settings - Internal]

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebug.gen.cpp Line: 56)

Localization 'en' failed to load. You may have to delete old versions manually. System.MissingMethodException: Cannot find the requested method.

at (wrapper managed-to-native) ColossalFramework.IO.DataLocation:get_executablePathName ()

at ColossalFramework.IO.DataLocation.get_executableDirectory () [0x00000] in <filename unknown>:0

at ColossalFramework.IO.DataLocation.get_applicationBase () [0x00000] in <filename unknown>:0

at ColossalFramework.IO.DataLocation.get_gameContentPath () [0x00000] in <filename unknown>:0

at ColossalFramework.Globalization.LocaleManager.get_localePath () [0x00000] in <filename unknown>:0

at ColossalFramework.Globalization.LocaleManager.LoadLocale (System.String codeString) [0x00000] in <filename unknown>:0
at (wrapper managed-to-native) ColossalFramework.IO.DataLocation:get_executablePathName ()

at ColossalFramework.IO.DataLocation.get_executableDirectory () [0x00000] in <filename unknown>:0

at ColossalFramework.IO.DataLocation.get_applicationBase () [0x00000] in <filename unknown>:0

at ColossalFramework.IO.DataLocation.get_gameContentPath () [0x00000] in <filename unknown>:0

at ColossalFramework.Globalization.LocaleManager.get_localePath () [0x00000] in <filename unknown>:0

at ColossalFramework.Globalization.LocaleManager.LoadLocale (System.String codeString) [0x00000] in <filename unknown>:0 [Localization - Internal]

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebug.gen.cpp Line: 56)

Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\Mono.Security.dll (this message is harmless)
Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\System.Configuration.dll (this message is harmless)
Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\System.Xml.dll (this message is harmless)
NullReferenceException: Object reference not set to an instance of an object
at ColossalFramework.Globalization.Locale.Get (System.String id) [0x00000] in <filename unknown>:0

at Starter.Awake () [0x00000] in <filename unknown>:0

(Filename: Line: -1)


Unloading 2 unused Assets to reduce memory usage. Loaded Objects now: 752.
Total: 0.217878 ms (FindLiveObjects: 0.036505 ms CreateObjectMapping: 0.037273 ms MarkObjects: 0.137951 ms DeleteObjects: 0.005379 ms)

Setting up 2 worker threads for Enlighten.
Thread -> id: 1660 -> priority: 1
Thread -> id: 1584 -> priority: 1

 

[Dualtone]

There is a thread mostly about this issue here

 

[Mordieth]

that thread also deals with a ""Steam initialization has failed beyond repair or you do not own the game" error, so it might be an idea to just move all the black screen game courser stuff here though.

 

[mjkelly93]

I think there are multiple causes for the black screen though. Ive seen other output logs that look different than mine which both result in the same black screen.

 

[Dossou]

My issue is starting the game, getting a black screen with cursor but no sound.

Output Log

Initialize engine version: 5.0.0f2 (b4e6f79600c9)
GfxDevice: creating device client; threaded=1
Direct3D:
    Version:  Direct3D 11.0 [level 11.0]
    Renderer: NVIDIA GeForce GTX 750 Ti (ID=0x1380)
    Vendor:   NVIDIA
    VRAM:     1974 MB
Begin MonoManager ReloadAssembly
Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\UnityEngine.dll (this message is harmless)
Loading C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\UnityEngine.dll into Unity Child Domain
Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\Assembly-CSharp-firstpass.dll (this message is harmless)
Loading C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\Assembly-CSharp-firstpass.dll into Unity Child Domain
Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\Assembly-CSharp.dll (this message is harmless)
Loading C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\Assembly-CSharp.dll into Unity Child Domain
Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\Assembly-UnityScript-firstpass.dll (this message is harmless)
Loading C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\Assembly-UnityScript-firstpass.dll into Unity Child Domain
Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\UnityEngine.UI.dll (this message is harmless)
Loading C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\UnityEngine.UI.dll into Unity Child Domain
Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\ColossalManaged.dll (this message is harmless)
Loading C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\ColossalManaged.dll into Unity Child Domain
Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\ICSharpCode.SharpZipLib.dll (this message is harmless)
Loading C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\ICSharpCode.SharpZipLib.dll into Unity Child Domain
Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\ICities.dll (this message is harmless)
Loading C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\ICities.dll into Unity Child Domain
- Completed reload, in  0.047 seconds
<RI> Initializing input.

<RI> Input initialized.

desktop: 1920x1080 60Hz; virtual: 1920x1080 at 0,0
<RI> Initialized touch support.

Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\System.Core.dll (this message is harmless)
Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\System.dll (this message is harmless)
Game mode
 
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebug.gen.cpp Line: 56)

Unloading 1 Unused Serialized files (Serialized files now loaded: 0)
UnloadTime: 0.245831 ms
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Mono/.\C:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Plugins/ColossalNative.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Mono/.\C:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Plugins/ColossalNative
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Mono/libC:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Plugins/ColossalNative.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Mono/.\libC:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Plugins/ColossalNative.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Mono/libC:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Plugins/ColossalNative.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Mono/.\C:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Plugins/ColossalNative.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Mono/.\C:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Plugins/ColossalNative
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Mono/libC:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Plugins/ColossalNative.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Mono/.\libC:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Plugins/ColossalNative.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Mono/libC:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Plugins/ColossalNative.dll
System.DllNotFoundException: C:/Program Files (x86)/Steam/steamapps/common/Cities_Skylines/Cities_Data/Plugins/ColossalNative.dll

  at (wrapper managed-to-native) ColossalFramework.BootStrapper:Preload ()

  at Starter.Awake () [0x00000] in <filename unknown>:0   [Core]
 
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebug.gen.cpp Line: 56)

GameSettings: 'gameSettings' is not found or cannot be loaded. Make sure to call GameSettings.AddSettingsFile() to register a settings file before using SavedValue().  [Settings - Internal]
 
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebug.gen.cpp Line: 56)

Localization 'en' failed to load. You may have to delete old versions manually. System.MissingMethodException: Cannot find the requested method.

  at (wrapper managed-to-native) ColossalFramework.IO.DataLocation:get_executablePathName ()

  at ColossalFramework.IO.DataLocation.get_executableDirectory () [0x00000] in <filename unknown>:0 

  at ColossalFramework.IO.DataLocation.get_applicationBase () [0x00000] in <filename unknown>:0 

  at ColossalFramework.IO.DataLocation.get_gameContentPath () [0x00000] in <filename unknown>:0 

  at ColossalFramework.Globalization.LocaleManager.get_localePath () [0x00000] in <filename unknown>:0 

  at ColossalFramework.Globalization.LocaleManager.LoadLocale (System.String codeString) [0x00000] in <filename unknown>:0 
  at (wrapper managed-to-native) ColossalFramework.IO.DataLocation:get_executablePathName ()

  at ColossalFramework.IO.DataLocation.get_executableDirectory () [0x00000] in <filename unknown>:0 

  at ColossalFramework.IO.DataLocation.get_applicationBase () [0x00000] in <filename unknown>:0 

  at ColossalFramework.IO.DataLocation.get_gameContentPath () [0x00000] in <filename unknown>:0 

  at ColossalFramework.Globalization.LocaleManager.get_localePath () [0x00000] in <filename unknown>:0 

  at ColossalFramework.Globalization.LocaleManager.LoadLocale (System.String codeString) [0x00000] in <filename unknown>:0   [Localization - Internal]
 
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebug.gen.cpp Line: 56)

Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\Mono.Security.dll (this message is harmless)
Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\System.Configuration.dll (this message is harmless)
Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities_Data\Managed\System.Xml.dll (this message is harmless)
NullReferenceException: Object reference not set to an instance of an object
  at ColossalFramework.Globalization.Locale.Get (System.String id) [0x00000] in <filename unknown>:0 

  at Starter.Awake () [0x00000] in <filename unknown>:0 
 
(Filename:  Line: -1)


Unloading 2 unused Assets to reduce memory usage. Loaded Objects now: 752.
Total: 0.224219 ms (FindLiveObjects: 0.046224 ms CreateObjectMapping: 0.039020 ms MarkObjects: 0.133271 ms  DeleteObjects: 0.004502 ms)

Setting up 1 worker threads for Enlighten.
  Thread -> id: e9c -> priority: 1

Dev Info

 Machine ID: 55bbef96f0ef5d83296961db2ceeeeb8a109b5fa
Model: Intel(R) Core(TM) i5-2550K CPU @ 3.40GHz (8157 MB)
OS: Windows 7 Service Pack 1 (6.1.7601) 64bit
Language: English
CPU: Intel(R) Core(TM) i5-2550K CPU @ 3.40GHz (4 core(s))
System Memory: 8157
Gfx Device: NVIDIA GeForce GTX 750 Ti
Gfx Version: Direct3D 11.0 [level 11.0]
Gfx Memory: 1974
Gfx Shader Model: 50
Game Version: 1.0.5

 

[mjkelly93]

It looks like your issue is the same as mine.

I get a cursor and a black screen. No sound or anything.

I found someone else who had the same issue as us who said he fixed it by reinstalling the 2013 C++ redistributable but i did that and it didnt work. Im really out of things to try.

 

[Dossou]

It looks like your issue is the same as mine.

I get a cursor and a black screen. No sound or anything.

I found someone else who had the same issue as us who said he fixed it by reinstalling the 2013 C++ redistributable but i did that and it didnt work. Im really out of things to try.

Yeah I tried that but it didn't work for me. I really want to play I've just got nothing left to try.

 

[mjkelly93]

Im at it all day and just frustrated now. It'd be nice to hear something to try from some devs. Im out of options.

 

[Nyracer23]

In the same boat as all of you guys. black screen, cursor, no sounds. I've posted in the other thread and yesterday morning, there was someone helping. however since lst night have not seen any help.
TotalyMoo did post on a thread earlier today that the devs are aware of the issue and are working on it. I've tried the -windowed, c++, removed steam, re-installed, everything that has been mentioned. Getting very frustrated now.
After Simcity2013 and all the frustrations with EA over it's release was hoping Cities Skylines would be much better for me. I do see the release has gone much better/even good for most people. Sadly it is not the case for those of us with this problem.
Hopefully some communication as to what is going on will be posted soon, although it's probably too late tonight to expect anything.

 

[mjkelly93]

Yeah hopefully tomorrow.

Simcity was a huge letdown. That was the last time im ever buying a game from EA.

 

[jdjumper]

I've got the same issue and tried just about all the possible solutions. -.- so frustrating.

 

[krazy_tony_13]

Looks like Im a passenger on this boat as well. I sent a ticket to support, they asked for a dxdiag report, which I sent and now I wait for a response.

 

[Nyracer23]

I sent a ticket to support, they asked for a dxdiag report, which I sent and now I wait for a response.

Where do you send a ticket to, for the life of me I can't find anything about tickets!

 

[fabioke]

Where do you send a ticket to, for the life of me I can't find anything about tickets!

https://paradox.zendesk.com/hc/en-us

I have the same issue. ColossalNative.dll FTW.

 

[Dossou]

Bumping

 

[Nyracer23]

for those of you that have this problem, there has been info posted http://forum.paradoxplaza.com/forum/showthread.php?842767-The-blackscreen-issue

 

[Dossou]

for those of you that have this problem, there has been info posted http://forum.paradoxplaza.com/forum/showthread.php?842767-The-blackscreen-issue

That solution was posted a while ago and hasn't solved most people's issues.

 

[Nyracer23]

Hasn't fixed my issue either, I uninstalled the vcredist_64 and _86 and reinstalled from the microfsoft website. Still having same issue

weird thing is the vcredist_x64 and 86 from microsoft is an older release then what came with the game through steam...10.0.30319 vs 10.0.40219.325

 

[jdjumper]

They responded to my ticket telling me to install the VC++, but after I told them I had, they asked for my dxdiag. Hopefully this works...

 

[mjkelly93]

I fixed it on my own. Heres what i did.

I removed ALL of the C++ distributable files in the add/remove programs in control panel. Then i reinstalled the 2010 and 2013 redistributable x64 c++ packages off google. Then i tried the game and it just worked. Took 10 minutes.