Brooklyn content pack does not show up in game [Epic]

[electricdetective]

Information​

I have disabled all mods​

Yes

Required​

Summary​

Brooklyn content pack does not show up in game

Expected Result​

I expected to see the Brooklyn pack show as ‘owned’ on the Home Screen and have access to its content

Actual Result​

Brooklyn says ‘click to buy’ and the content is not available in game

Steps to reproduce​

I bought Brooklyn, Hotels, Africa, Seaside and Mid Century. Everything installed correctly except Brooklyn. I have reinstalled the game multiple times and verified the game files

Platform​

Epic Games Store

Game Version​

1.17

Optional​

Tags​

• DLC

Attachments​

 

[AndrewT]

What we've found to work for most is the following:



Clearing the Epic Games launcher cache

Press Windows Key + R and type in "%localappdata%" to open a File Explorer Window

Look for the Epic Games Launcher folder and delete it

Restart your computer, start the Epic Games launcher and try the game again



Reinstalling the launcher

1. Uninstall the paradox launcher via Add/Remove programs (not EPIC)

2. Restarting your computer

3. Reopen the game so that is forces the latest version of the launcher to install

4. Scroll down the dlc list to the left you should see your installed dlc at the bottom with checkmarks next to them



Good luck!

 

[co_avanya]

Thank you for the report. We are currently investigating the issue and will let you know when there's an update.

 

[electricdetective]

Clearing the Epic Games launched cache solved the problem. Thank you so much!

 

[co_avanya]

We have pushed an update that should have all the Content Creator Packs show up as expected. Please let me know if you're still not seeing them in game.