Cities: Skylines [PS4] v13.00 - PlayStation DLC not showing up in-game

[brogueram]

• PS4. Version 13.00
• Feb 2, 2023 purchased the 'Season Pass' and 'Map Pack 2' from the PlayStation Store, followed the appropriate steps to download the assets. I'll try to attach a photo of the screen saying that the add-ons are installed. After launching the game, selecting new game, the DLC content is not there. I scroll through the scenarios and new maps that should be available, but no luck. Optimistically, I tried to see if the content could be available on previously started games but that did not work either.
• I've deleted and re-installed the game once already. This was in hopes that the game would download the content all together. On PlayStation, there's no way to "uninstall" the DLC content. The screen to view the add-on content for games just shows verification of installed assets. System and app software is also up to date.
• Photographic or video evidence. Attached:

Installed content

Unavailable Content in-game (second image)

• I wanted to check here with this forum for solutions first. I read through the first few pages but couldn't find any thread that addressed my problem specifically. I hope there's an easy solution!

 

[AndrewT]

First go into your PSN account online. Do you see the passses OR the individual DLCs listed there as you owning them? If so you need to hit DOWNLOAD on each one to install it on your PS4.

If that's not the issue, did you buy your base game on a DVD? If so the most likely problem is it has a different Sony region than the PSN store you bought the passes from. If that's the case you'll need to contact PSN support and swap the passes for ones from the PSN store that matches the Sony region of your DVD.

And finally, try this:

How to restore licenses on PlayStation console

Learn how to restore Playstation™Store licenses on PlayStation®5 consoles and PlayStation®4 consoles.

www.playstation.com