Cities: Skylines (PS5) - DLCs not available in remastered version Ps5

[iRun2Fast400]

Describe your issue
DLCs not available in remastered version Ps5

What is your game version?
1.002.000

What expansions do you have installed?
Snowfall, Natural Disasters, Mass Transit, Green Cities, Parklife, Industries, Campus, Sunset Harbor, Airports

What mods are you using?
None

Please explain your issue is in as much detail as possible.
I was playing cities skyline (PS4 version) for some time then I switched over to the remastered version. I now no longer have access too the following DLCs: World Tour Bundle, Content creator Map Pack 2 and Plazas and Promenades.

Can you replicate the issue? If yes, please explain how you did it.


Attachments File(s) attached

 

[akeela84]

Did you read the FAQ? You will get an answer there.

Console Remastered - FAQ

Is the Remastered version free? Yes, if you already own the Base Game or any DLCs, the Remastered version of those products will be available to you without any additional cost. Please note that this only applies to digital purchases, scroll...

forum.paradoxplaza.com

 

[xcry0botb]

Hi.

I also bought ps5 remastered , and season pass 1. But natural disasters and mass transit from the season pass, they don't work, can't install them.

What should I try, besides requesting a refund.

Thanks

 

[AndrewT]

Hi.

I also bought ps5 remastered , and season pass 1. But natural disasters and mass transit from the season pass, they don't work, can't install them.

First go into your PSN account online. Do you see the passses OR the individual DLCs listed there as you owning them? If so you need to hit DOWNLOAD on each one to install it on your PS5.

If that's not the issue, did you buy your base game on a DVD? If so the most likely problem is it has a different Sony region than the PSN store you bought the passes from. If that's the case you'll need to contact PSN support and swap the passes for ones from the PSN store that matches the Sony region of your DVD.

And finally, try this:

How to restore licenses on PlayStation console

Learn how to restore Playstation™Store licenses on PlayStation®5 consoles and PlayStation®4 consoles.

www.playstation.com