CK II - [3.1.0 (KKAD)] Crash on Loading Graphics

[whiskeyj]

One line summary of your issue
[3.1.0 (KKAD)] Crash on Loading Graphics

Game Version
[3.1.0 (KKAD)]

What expansions do you have installed?
All of the above

Do you have mods enabled?
No

Please explain your issue is in as much detail as possible.
Out of nowhere, the game crashes on Loading Graphics. Loading Graphics comes up with the progress bar around 50%, the progress bar gets close to 100%, but it just hangs there forever, until I click anywhere then it CTD.

The game had been working earlier in the day, and I didn't change anything.

I've done a clean reinstall to no avail.

Steps to reproduce the issue.
Press Play from the launcher

Upload Attachment

 

[Deranes]

Thanks for the report. Can you upload the log files and latest dump from "Documents\Paradox Interactive\Crusader Kings II" if one was generated?

Could you then also try if making a backup of and deleting the "Documents\Paradox Interactive\Crusader Kings II\cache" solves the issue? And if it does upload the a copy of the cache file, and if possible check how much cloud data you are using for CK2 by logging into https://store.steampowered.com/account/remotestorage and look for "Crusader Kings II"

 

[whiskeyj]

No dump. Here's the entire contents of the cache file:

key=-1181266082
id=1283535039
arastrong=6
arastay=1
aragonastop=5
category=-1206682073

103.9 MB in cloud

 

[TbNewt]

As requested and based on the following thread response:
CK2 Not Responding at Second Loading Graphics

We have done some further testing based on the fact that it always ran once after for example we reinstalled the game or deleted the content contained in the documents folder or when we redirected those to the steamapps directory by putting usersettings text file with a dot in the main directory. The game also seems to consistently run when the game is started in offline mode (e.g. by turning steam into offline mode or running the .exe directly from the main folder). Ignoring the last sentence for the moment, these observations fit nicely with your suggestion to delete the cache. Indeed, having restarted the game it wouldn't work, but if we removed the cache file again, it did work. We repeated the test three times to make sure it isn't a fluke.

Potentially temporary workaround: Delete Documents\Paradox Interactive\Crusader Kings II\cache folder or rename it for backup purposes before you start the game. The procedure has to be repeated every time, if you encounter the infinite loading screen.

As you suggested in this thread, I also checked the dumps (empty) and the log files. The latter might have some relevance in graphics and less likely in texts from what I can tell going through them. However, after remembering that I changed the dump/logs/savegame location and checking those files, I noticed that they were all empty perhaps suggesting that those file got filled while she was actually playing the game and therefore may have nothing to do with the issue. Nevertheless, I attached the graphics and text files. I can upload the rest as well, if those are likely to be helpful.

As the cache file does not have a file extension, I extended it with ".txt" in order to trick the forum upload restrictions.

On a side note: My girlfriend enjoys the challenge system very much (managing currently gold on the "Aragonastop?" )!

EDIT: I just noticed the post above. I ought to have tried to open it with a text editor. Her file says:

key=1004689382
id=-1300948948
arastrong=6
arastay=1
aragonastop=5
category=413856056

But if I see this correctly, the person above also has the challenge mode rolled out on his account.

 

[Larva]

Hell, and I already started to panic. Have same issue. And similar CK runs in offline mode. Anything I can provide to be helpful?
UPD: Deleting cache helped.
Minor observation - it started only after I used featured ruler. I started her only on Saturday, and actually never was able to load game after that.

 

[TbNewt]

Can you open the cache file with for example a notepad and post the content here?

 

[Larva]

key=979271653
id=-942774340
arastrong=3
arastay=2
aragonastop=2
category=748578900

UPD: hehe, if anyone notice and wonder - I won Crusade for Anatolia with top participation. Since I couldn't even assign beneficiary, Pope gave it to me

 

[TbNewt]

Do you see an additional box with a challenge on the right side of the main menu? It shows either an ingame portrait or a list of three challenges with that character.

 

[Larva]

Yup. After deleting cache and running game successfully I can see both character and challenges

 

[beeman5]

Chiming in from this thread: https://forum.paradoxplaza.com/foru...responding-at-second-loading-graphics.1174428

Deleting cache makes everything work again

Bummer the glitch seems associated with the featured leader event and I missed out on the event since the game was glitching. Yet, I am glad we solved the problem!

 

[whiskeyj]

Still have to delete cache every time, but it at least launches after deleting cache

 

[beeman5]

So I forgot to clear the cache once and the game started fine, no crashing... I think it confirms that the featured ruler campaign was triggering the crashes.

Just giving more fidelity

 

[alendor]

Hi

I have the same error, but there are no "cache" at Documents\Paradox Interactive\Crusader Kings II, which I can delete. I have tried to delete the folder and everything else for a reinstall several times plus validated.

I dont have all the expansions only: Sunset Invasion, Reaper's Due, Charlemagne, Norse portraits, Songs of Yuletide, Norse Unit Pack, Way of Life, Rajas of India, Sons of Abraham, The Old Gods, The Republic, Sword of Islam, Legacy of Rome, African Portraits and South Indian Portraits 5 year anniversary

I have uninstalled all my mods.

My version is 3.1.1 (WQTI)

Is there anything else you need?

 

[MonzUn]

Hi

I have the same error, but there are no "cache" at Documents\Paradox Interactive\Crusader Kings II, which I can delete. I have tried to delete the folder and everything else for a reinstall several times plus validated.

I dont have all the expansions only: Sunset Invasion, Reaper's Due, Charlemagne, Norse portraits, Songs of Yuletide, Norse Unit Pack, Way of Life, Rajas of India, Sons of Abraham, The Old Gods, The Republic, Sword of Islam, Legacy of Rome, African Portraits and South Indian Portraits 5 year anniversary

I have uninstalled all my mods.

My version is 3.1.1 (WQTI)

Is there anything else you need?

If you don't have the cache file but has a similar issue, I'm going to guess that it's your antivirus software that's blocking CK2.
This happens from time to time when we release new patches and Is unfortunately not an easy thing for us to fix as the problem lies with the antivirus programs.
Try exempting CK2 from what your AV checks or disabling it and start the game again.