Confirmed CK III - Repeatedly crashing to the desktop. The specific actions within the client do not seem to matter.

[Judgement]

Short summary of your issue
Repeatedly crashing to the desktop. The specific actions within the client do not seem to matter.

Game Version
1.5.1.1 (Fleur-de-lis)

What OS are you playing on?
Windows

What platform are you using?
Steam

What DLC do you have installed?
Royal Court,

Do you have mods enabled?
No

Have you tried verifying your game files (Steam only)?
Yes

How much "pain" is this causing you?
8

Please explain the issue you experienced in the most condensed way possible
Game crashes to the desktop seemingly at random while interacting with it. Sometimes restarting it will report checksum or game save corruption. This latter issue goes away if I fully restart steam / or my system.

Please explain how to reproduce the issue
The issue occurs randomly while interacting with the game. No specific action seems to trigger it. I typically play with Ironman enabled and cloud save on. However, the issue occurs at the same frequency when cloud save off. I usually run with the client in windowed mode but have tested it in full screen too and it made no difference.

Is there anything else you think could help us identify/replicate the issue?
Ck3_20220401_064701

Crashed while selecting location for army to move. Game speed was set to the fastest setting.

No noticeable time loss occurred

ck3_20220401_093915

I was besieging a city. Game speed was set to the fastest setting. Steam showed the game was still running even after it closed. Clicking stop in steam resulted in the game launcher screen opening.

No noticeable time loss occurred

Ck3_20220401_103018

Crashed while sitting idle. Steam showed the game was still running even after it closed. Clicking stop in steam resulted in the game launcher screen opening. This time I stopped my steam client and restarted it.

Some time loss did occur, approximately 15 minutes.

Ck3_20220401_134726

Crashed while sitting idle.Steam showed the game process active for some minutes after the crash but it did eventually stop on its own if I let it sit.

Some time loss did occur, again about 15 minutes.

Ck3_20220401_135631

The Launcher displayed and after clicking play the initializing graphic displays for a moment before the client crashed. Completely closed the steam client and restarted it before trying again.

Ck3_20220401_160208

Crashed while in the grant title interface. Again the game client showed active in steam until I closed steam and restarted it.

Lost about 10 minutes of game time.

Ck3_20220402_094936

Crashed while enforcing the terms of a war. I lost only a handful of minutes.

—
Troubleshooting tried so far:
1. Verified integrity of game files
2. Performed a clean uninstall and reinstall
3. Reinstalled the video drivers
4. Tested to see if the issue also occurs while my VPN is off and found it made no difference
5. Tested the client in both windowed and full screen. That also made no difference.
6. I also tested the issue across several fresh save gamers. Again no difference in the frequency.

I am not having issues with other games and did not have issues with Crusader Kings 3 until the 1.5.1.1 (Fleur-de-lis) update.

I have attached a save game
Yes

Upload Attachment
File(s) attached

 

[Judgement]

Typically I see a crash every two to three hours.

 

[Rynslev]

Short summary of your issue
Repeatedly crashing to the desktop. The specific actions within the client do not seem to matter.

Game Version
1.5.1.1 (Fleur-de-lis)

What OS are you playing on?
Windows

What platform are you using?
Steam

What DLC do you have installed?
Royal Court,

Do you have mods enabled?
No

Have you tried verifying your game files (Steam only)?
Yes

How much "pain" is this causing you?
8

Please explain the issue you experienced in the most condensed way possible
Game crashes to the desktop seemingly at random while interacting with it. Sometimes restarting it will report checksum or game save corruption. This latter issue goes away if I fully restart steam / or my system.

Please explain how to reproduce the issue
The issue occurs randomly while interacting with the game. No specific action seems to trigger it. I typically play with Ironman enabled and cloud save on. However, the issue occurs at the same frequency when cloud save off. I usually run with the client in windowed mode but have tested it in full screen too and it made no difference.

Is there anything else you think could help us identify/replicate the issue?
Ck3_20220401_064701

Crashed while selecting location for army to move. Game speed was set to the fastest setting.

No noticeable time loss occurred

ck3_20220401_093915

I was besieging a city. Game speed was set to the fastest setting. Steam showed the game was still running even after it closed. Clicking stop in steam resulted in the game launcher screen opening.

No noticeable time loss occurred

Ck3_20220401_103018

Crashed while sitting idle. Steam showed the game was still running even after it closed. Clicking stop in steam resulted in the game launcher screen opening. This time I stopped my steam client and restarted it.

Some time loss did occur, approximately 15 minutes.

Ck3_20220401_134726

Crashed while sitting idle.Steam showed the game process active for some minutes after the crash but it did eventually stop on its own if I let it sit.

Some time loss did occur, again about 15 minutes.

Ck3_20220401_135631

The Launcher displayed and after clicking play the initializing graphic displays for a moment before the client crashed. Completely closed the steam client and restarted it before trying again.

Ck3_20220401_160208

Crashed while in the grant title interface. Again the game client showed active in steam until I closed steam and restarted it.

Lost about 10 minutes of game time.

Ck3_20220402_094936

Crashed while enforcing the terms of a war. I lost only a handful of minutes.

—
Troubleshooting tried so far:
1. Verified integrity of game files
2. Performed a clean uninstall and reinstall
3. Reinstalled the video drivers
4. Tested to see if the issue also occurs while my VPN is off and found it made no difference
5. Tested the client in both windowed and full screen. That also made no difference.
6. I also tested the issue across several fresh save gamers. Again no difference in the frequency.

I am not having issues with other games and did not have issues with Crusader Kings 3 until the 1.5.1.1 (Fleur-de-lis) update.

I have attached a save game
Yes

Upload Attachment
File(s) attached

i cant even get into the game, it just crashes to desktop when i try to start it, ive done everything i can think of, even reinstalled the game and still nothing.

 

[Judgement]

I deleted the steam cloud save cache, and found several save files the game client was not seeing while doing it. It seems more stable so far but i did have one crash.

 

[Judgement]

I have only had one crash after clearing the cloud save cache. This is the process i used:
Steps:

1. In Steam > Settings > Cloud, disable Steam cloud sync. We don't want Steam to restore the files we're about to delete.
2. Exit Steam completely.
3. Go to the following location: C:\Program Files (x86)\Steam\userdata
4. You should see a folder with a name made up of lots of numbers. That's your Steam ID, and holds all the save data associated with your Steam account. Go into that folder.
5. Find the folder named with your game code below (CK3 AppID 1158310). That's the App ID for your game. Go into that folder, then go into the "remote" folder.
6. When you see the UserData.sav folder, delete it.

 

[jakeowaty]

Hi there!

Thank you very much for the report! I have logged a ticket in our database for further investigation.

Could you provide us with your DXDiag, as well as the zip of the crash folder created after each crash? It'll help us in narrowing down the core issue.

Sorry you are experiencing issues with the game, I do wish you good luck on your future endeavors in CK3!

 

[Judgement]

Hi there!

Thank you very much for the report! I have logged a ticket in our database for further investigation.

Could you provide us with your DXDiag, as well as the zip of the crash folder created after each crash? It'll help us in narrowing down the core issue.

Sorry you are experiencing issues with the game, I do wish you good luck on your future endeavors in CK3!

See attached for the requested files. I have had no additional crashes since clearing the steam cloud save cache.