Computer freezes and requires hard power off

[Ninking]

Integrity​

I have verified my game files (on Steam)​

Yes

I have disabled all mods​

Yes

Required​

Summary​

Computer freezes and requires hard power off

Description​

When using the screen for selecting new states to colonize, the whole computer freezes completely. No crash dump is created. This first happened in a game as Scandinavia started with 1.5.4, but this game as France was started today with 1.5.12.

Steps to reproduce​

Irregularly, but when selectin states to colonize. It's happened three times now.

Game Version​

1.5.12

OS​

Windows

Additional​

Bug Type​

Other

Save Game​

View attachment autosave.v3View attachment dedicated_server.logView attachment debug.logView attachment error.logView attachment gui.logView attachment game.log

Attachments​

View attachment autosave.v3View attachment dedicated_server.logView attachment debug.logView attachment error.logView attachment gui.logView attachment game.log

Player Pain​

10

 

[PDX_Sosanna]

Hi! That sounds like a hardware/cooling issue. Are your CPU/GPU temperatures looking fine?
I'll move the thread to Technical Support as it's likely not a game-related crash and the QA department can't do much without the minidumps.
Could you upload the DxDiag file (Start menu -> DxDiag -> Save all information) in the meantime? Thanks!

 

[AndrewT]

Right click on victoria3.exe , properties, compatibility. Tick "disable fullScreen optimisations" untick every other box in that dialog, Apply and exit.
Then in the launcher Game Settings menu, select fullScreen display mode, Vsync off, cap refresh rate at 60.


If those don't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/Victoria3/pdx_settings.json .
From your Documents/Paradox Interactive/Victoria3/logs/ folder, attach here system.log , error.log , exceptions.log

Please report the temperatures of your CPU and video (GPU)
1/ before starting the game up and
2/ after say 10 minutes' play.
If your PC's vendor has given you no way of reading temperatures, install
SPEEDFAN http://www.almico.com/sfdownload.php