crash at starting - never loads

[daimoh]

Hoping I can get some help - have only just bought (via steam) with all DLC, installed and cannot run - no windows pop up, nothing. When I click the steam "play" button, the button changes to "STOP" for a few seconds, then back to green "play".

Attached is dxdiag output and debug.txt from C:\Users\%username%\AppData\Local\Introversion\Prison Architect

Disabling AV didn't help. Restarting didn't help. Verifying local game file integrity passed without issue.

Many thanks in advance for suggestions.

 

[AndrewT]

Sounds like you never even see the launcher - I assume that debug file is from running in Safe Mode which skips the launcher.

Please try this:

- exit the Steam app entirely
- uninstall Paradox Launcher v2 from the Windows "Apps and features" utility, if still present.

Delete the following folders if still present:

- C:/users/<UserName>/AppData/Local/Programs/Paradox Interactive/
- C:/users/<UserName>/AppData/Local/Paradox Interactive/
- C:/users/<UserName>/AppData/Roaming/Paradox Interactive/launcher-v2/
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

- run steam.exe as the Windows Admin user

- run the game from the PLAY button in Steam

IF that doesn't help, in this folder are some .log files:
C:/users/<UserName>/AppData/Local/Paradox Interactive/launcher-v2/
Please attach them here.

 

[daimoh]

Many thanks - the above steps worked. It appears I'm all good now (in that I can run it).