Crash - computer rebooots

[unmerged(191447)]

I've been getting a crash whereby the screen freezes up and the music begins to skip (like a CD that is stuck)... this lasts about 5 seconds and then the computer reboots. Any thoughts? I have an ASUS laptop (2.5 Ghz, 4mb RAM, ATI Mobile Radeon 3650 graphics card). My video drivers are up to date.

 

[AndrewT]

Please run DXDIAG, Save All Info, and post dxdiag.txt here (first delete everything after the Sound Devices section so it will fit). Also post your Rome/settings.txt and Rome/logs/system.log files. Note that if you use Vista/Win7 and have installed the game in the suggested folder c:\Program Files\Paradox Interactive\Rome\, the active versions of these last two files will have been redirected by Vista/win7 to a non-system directory, like c:\Users\[name]\AppData\Local\VirtualStore\Program Files\Paradox Interactive\Europa Universalis - Rome\, where [name] is your Vista/Win7 user name. You may have to search your C: drive for them.

Does the crash only happen after you've been playing for a while? Or can it sometimes happen immediately you start the game? It does sound like a driver, hardware or overheating problem.

 

[unmerged(191447)]

The crash sometimes happens within 5-10 min of playing, but sometimes never happens. Never happens before i actually start playing.

------------------
System Information
------------------
Time of this report: 1/26/2010, 23:32:40
Machine name: HOMEPC
Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.090803-2339)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK Computer Inc.
System Model: M50SA
BIOS: Default System BIOS
Processor: Intel(R) Core(TM)2 Duo CPU T9300 @ 2.50GHz (2 CPUs), ~2.5GHz
Memory: 3070MB RAM
Page File: 1328MB used, 5013MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
DxDiag Version: 7.00.6002.18107 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Mobility Radeon HD 3650
Manufacturer: ATI Technologies Inc.
Chip type: ATI Radeon Graphics Processor (0x9591)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9591&SUBSYS_16331043&REV_00
Display Memory: 2299 MB
Dedicated Memory: 1020 MB
Shared Memory: 1279 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: atiumdag.dll,atiumdva.dat,atitmmxx.dll
Driver Version: 7.14.0010.0555 (English)
DDI Version: 10
BGRA Supported: Yes
Driver Attributes: Final Retail
Driver Date/Size: 12/20/2007 21:48:29, 3031040 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-D6D1-11CF-D871-3936A1C2CA35}
Vendor ID: 0x1002
Device ID: 0x9591
SubSys ID: 0x16331043
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

gui=
{
language=l_english
}
graphics=
{
size=
{
x=1680
y=1050
}

refreshRate=60
fullScreen=yes
shadows=no
shadowSize=1024
multi_sampling=0
anisotropic_filtering=0
gamma=50.000000
}
sound_fx_volume=100.000000
music_volume=100.000000
scroll_speed=100.000000
camera_rotation_speed=50.000000
zoom_speed=50.000000
mouse_speed=50.000000
master_volume=60.000000
ambient_volume=50.000000
mapRenderingOptions=
{
renderTrees=yes
}
lastplayer="Mr Human"
lasthost=""
serveradress="diplomacy.valkyrienet.com"
autosave="NEVER"
difficulty="NORMAL"
outliner=
{
9 2 3 4 5 6 7 8 10 11 }

 

[AndrewT]

Your video driver is old, please get the latest from ASUS - ideally a late 2009 or 2010 one.

Can we see the system.log file please?

And let's check further on the temperatures; please report the CPU and video temps 1/ before you start playing them 2/ after, say, 10 minutes' of play. If ASUS give you no way of monitoring temps, Google for and install SPEEDFAN.