Crash during loading screen.

[unmerged(498901)]

Last night I bought CK2 from steam and I have not yet been able to start playing it. Every time I boot it up it goes to the loading screen, gets to the 'Loading Graphics...' part and then just closes to desktop with an error message.

I checked the error log and it says this '[graphicssettings.cpp:73]: Resolution height to low. Setting it to 768.' and occasionally something about not being able to find 'generic_click_04'.

Is there any way I can fix this? I've already reinstalled 3 or 4 times and tried other fixes I've found on the forums but nothing seems to be working

dxdiag

------------------
System Information
------------------
Time of this report: 5/30/2012, 11:10:02
Machine name: CHRISROOMPC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120330-1504)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 10/25/10 20:49:51 Ver: 08.00.15
Processor: AMD Athlon(tm) II X4 645 Processor (4 CPUs), ~3.1GHz
Memory: 4096MB RAM
Available OS Memory: 4094MB RAM
Page File: 1937MB used, 6249MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 5700 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x68B8)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68B8&SUBSYS_22881787&REV_00
Display Memory: 2805 MB
Dedicated Memory: 1014 MB
Shared Memory: 1791 MB
Current Mode: 1280 x 720 (32 bit) (50Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SAMSUNG
Monitor Id: SAM01D2
Native Mode: 1280 x 720(p) (60.000Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1124 (English)
Driver Version: 8.961.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 4/6/2012 03:20:04, 1067520 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2BF8-11CF-5370-8202BEC2C535}
Vendor ID: 0x1002
Device ID: 0x68B8
SubSys ID: 0x22881787
Revision ID: 0x0000
Driver Strong Name: oem39.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:8.961.0.0ci\ven_1002&dev_68b8
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

 

[Roflskates1]

I seem to be having the exact same problem
Does it ask for you to update c+++ with steam every time also?

 

[unmerged(498901)]

Yeah it did, I managed to get rid of that be deleting the 'Installscript.vdf' file in the games folder in stamapps though. Still the same problem, think I've tried everything now. Close to giving up....

 

[Roflskates1]

Pretty much the same here sad to say even after I fixed that error
Hoping a dev responds soon

 

[unmerged(498008)]

Hey guys. Y'all seem to be going through the same thing here, and by checking op's dxdiag, I'd say it's probably the same error. Check out my thread here: http://forum.paradoxplaza.com/forum/showthread.php?610656-Crash-after-Start-Load

TL;DR using HDMI apparently causes some issues, and they have no idea why...

 

[Roflskates1]

Well shit..

 

[unmerged(499134)]

I have the exact issue, it's frustrating.
Does anyone here know how to handle this?

 

[Roflskates1]

I have the exact issue, it's frustrating.
Does anyone here know how to handle this?

Dosent seem so sad to say

 

[AndrewT]

First, try solution #6 from the sticky "known issues" thread above. Also

Current Mode: 1280 x 720 (32 bit) (50Hz)

is below the game's minimum resolution of 1024x768, try upping your y axis to at least 768.

I have the exact issue, it's frustrating.
Does anyone here know how to handle this?

This is at least the third thread you've posted in, two being on the Mac version and this one being for the PC version. You can't possibly have the same "exact" problem as all those threads. How about you start your own fresh thread, with full problem and system details, and I'll help you there.

 

[Roflskates1]

First, try solution #6 from the sticky "known issues" thread above. Also

is below the game's minimum resolution of 1024x768, try upping your y axis to at least 768.

I seem to still be having the problem with my resolution far far above that is there anything I could possibly do?

 

[unmerged(498901)]

First, try solution #6 from the sticky "known issues" thread above. Also

is below the game's minimum resolution of 1024x768, try upping your y axis to at least 768.

Yeah I tried setting it to 1360x768 (lowest possible with my aspect ratio) but the screen was flickering and it didn't solve the problem, the same error message came up for some reason :blink:

Thanks for the help anyway, anyone know if a future patch will fix this?

 

[unmerged(498901)]

Oh also when I tried solution #6 this error message comes up in the logs:

[graphicssettings.cpp:63]: Resolution width to low. Setting it to 1024.
[graphicssettings.cpp:73]: Resolution height to low. Setting it to 768.
[sound.cpp:232]: Sound generic_click_04 not found.
[sound.cpp:232]: Sound generic_click_04 not found.
[sound.cpp:232]: Sound generic_click_04 not found.
[sound.cpp:232]: Sound generic_click_04 not found.
[texturehandler.cpp:169]: Couldn't find texture file: gfx//coats_of_arms//dynasties.tga.

Does this mean I have files missing? I've reinstalled 5 times now so I ruled out a corrupted download.

 

[AndrewT]

Those "errors" in the last 5 lines are normal and nothing to do with your problem. The first two lines are what we expect when you try that solution, as it's deliberately been set too low.

When you've done these reinstalls, have you manually deleted the remnants Steam leaves behind, before reinstalling? To do this: uninstall the game from Steam and move any valued save games elsewhere. Manually delete the CK2 directories from under the Steam AND MyDocuments folders, now reinstall the game via Steam.

If that still fails, do it again but uninstall ALL Steam games and then the Steam client itself, again manually delete all remnants Steam leaves before, and then reinstall Steam then CK2 - this has helped one customer recently, for some reason.

 

[AndrewT]

I seem to still be having the problem with my resolution far far above that is there anything I could possibly do?

You could either try everything I've been suggesting for the OP, or start your own fresh thread with full problem and system details.

 

[unmerged(498901)]

When you've done these reinstalls, have you manually deleted the remnants Steam leaves behind, before reinstalling? To do this: uninstall the game from Steam and move any valued save games elsewhere. Manually delete the CK2 directories from under the Steam AND MyDocuments folders, now reinstall the game via Steam.

If that still fails, do it again but uninstall ALL Steam games and then the Steam client itself, again manually delete all remnants Steam leaves before, and then reinstall Steam then CK2 - this has helped one customer recently, for some reason.

Yeah I've done that for every reinstall, I'll try uninstalling every steam game (although I do have quite a lot so I hope this works!)

EDIT: Still doesn't work although I have freed up a lot of space on my hard drive now