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unmerged(184884)

Recruit
Dec 21, 2009
5
0
Hi,

I suppose this should be in the tech support forum but there seems to be some problem with it since, when viewing it I can only see seven (old, sticky) threads. Therefore, I'll post this here instead.

Today, I installed EU2 and the 1.09 patch on my laptop. I started the game and everything went fine until I tried to start one of the tutorials. Then, the game crashed. I then restarted the game and tried to start a Grand Campaign game but the game crashed once more.

This is very strange since I have played EU2 on this computer before. However, at the time I was running Windows 2000. I am now running XP. Has anyone run into the same problem as me and come up with a solution?
 
In the bug forum, and any afaik, you can scroll down and choose "show threads from #beginning#, default it's set to "show threads from #last month#. It's just that noone posted in the tech forum last month.

As for your problem, i guess you have windows Vista or 7 and put the game in "program files" i don't know where you should put it, but certainly not there. It could also be something else. I only have pc-experience through this game.
 
Try renaming the AVI directory to anything else, which will stop the into videos playing.

Can you describe the nature of the crash more exactly please?

Please run DXDIAG, Save All Info, and post dxdiag.txt here (first delete everything after the Sound Devices section so it will fit).
 
I tried reinstalling the game but the problem is still there. Starting the game works fine and the intro videos are no problem but when I try to start a new campaign the screen goes black and after a few seconds an error message appears asking me if I want to send an error report to Microsoft.

Here is the DxDiag.txt file:

------------------
System Information
------------------
Time of this report: 12/28/2009, 16:24:11
Machine name: PC-STH-7455
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090804-1435)
Language: Swedish (Regional Setting: Swedish)
System Manufacturer: Dell Computer Corporation
System Model: Latitude C640
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A05
Processor: Mobile Intel(R) Pentium(R) 4 - M CPU 2.00GHz
Memory: 512MB RAM
Page File: 486MB used, 760MB available
Windows Dir: C:\WINNT
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: /PackageInstall
DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: Several files (dimap.dll, diactfrm.dll, gcdef.dll) are debug versions, which will run slower than the retail version.
Display Tab 1: No problems found.
Sound Tab 1: The file cwawdm.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: The registry information for the DirectPlay application 'Civilization II Gold' is missing or damaged. You should reinstall that application.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Mobility Radeon 7500C
Manufacturer: ATI Technologies Inc.
Chip type: MOBILITY RADEON 7500 AGP (0x4C57)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_4C57&SUBSYS_012A1028&REV_00
Display Memory: 32.0 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Standardbildskärm
Monitor Max Res:
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6462 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 4/14/2008 21:34:36, 201728 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: Saknas
Mini VDD: ati2mtag.sys
Mini VDD Date: 8/4/2004 01:07:48, 701440 bytes
Device Identifier: {D7B71EE2-0F17-11CF-A66A-2021A1C2CB35}
Vendor ID: 0x1002
Device ID: 0x4C57
SubSys ID: 0x012A1028
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_D ModeMPEG2_C
Deinterlace Caps: {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: Crystal WDM Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_8086&DEV_2485&SUBSYS_59591013&REV_02
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: cwawdm.sys
Driver Version: 5.12.0001.4056 (English)
Driver Attributes: Final Retail
WHQL Logo'd: No
Date and Size: 8/1/2001 11:27:52, 133888 bytes
Other Files:
Driver Provider: Cirrus Logic, Inc.
HW Accel Level: Full
Cap Flags: 0xB5B
Min/Max Sample Rate: 7200, 48000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run
 
As I say, try renaming the AVI directory to stop the videos playing, the bink player can affect the video of the game. Aside from that I can only suggest checking with Dell for an updated video driver.
 
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