Error in ddhelp accessing <unknown>

[unmerged(6989)]

Having a problem with the game crashing randomly. I wouldnt really care that much, except that when it happens, Im unable to power down normally and have to hard boot, run scandisk, ect. Its a big pain in the butt. Every time the crash happens, I get "Error in ddhelp accessing <unknown>" (I think, next time it happens Ill make sure) as my error message. I did a search for ddhelp; its in windows/system, with alot of the graphics files, so is this a problem with compatibility vs dx8.1, or what the heck? I dont have a problem with any other game so I dont think my dx8.1 files are bad. Thanks for any help you might have.

 

[viper37]

see the "running problems" thread and try to run DXdiag. You are right in saying it is a problem with DirectX, however, my version runs fine with DX 8.1 so it shouldn't be the game.

Right-click on the file (ddhelp.exe) and check the version # and post it here please.
Try to rename ddhelp.exe ddhelp.exe.old and try the game again.

 

[unmerged(6989)]

Ran dxdiag, did all the tests, it appeared to pass them all. Version # of the ddhelp file is 4.8.1.881

I just upgraded dx and drivers about 3 weeks ago (but before I bought this game)

I defragged 2 nights ago, thinking that might be it, has crashed since then :/

I can try the rename thing but it may take a week or more to know if it helps, the game can run for days at a time without this crash happening. It crashes seldom enough that I wouldnt even bother to ask for help if it werent for the need to hard boot, I really hate to have to do that :/

 

[viper37]

you have the right version, nonetheless, I would suggest you reinstall DirectX 8.1 (www.microsoft.com/directx).

it could be possible that your latest video drivers overwrote one the directX file and there is now a version mismatch that causes ddhelp to crash.

to help you further, I would need your complete config, as per the "running problems" thread.