Exit Code Null - I can't launch Cities Skyline at all please help!

[BDR333]

Information​

I have disabled all mods​

Yes

Required​

Summary​

Exit Code Null - I can't launch Cities Skyline at all please help!

Expected Result​

I wanna launch this and get rid of this problem

Actual Result​

It happened after I launch it from Epic Games

Steps to reproduce​

It show this textbox up when I clicked play

Platform​

Epic Games Store

Game Version​

1.17.0-f4

Optional​

Description​

I tried to verify them and Reinstall everything blut it doesn't work at all please help!

Tags​

• User Experience

Attachments​

 

[AndrewT]

Please gather both these two informational files, and attach them here:

DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

[Epic location]\Cities Skylines\Cities Data\output_log.txt

 

[BDR333]

Please gather both these two informational files, and attach them here:

DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

[Epic location]\Cities Skylines\Cities Data\output_log.txt

Please check this

 

[AndrewT]

I can't see what is causing this from those files I'm afraid! None of the usual suspect AFAICS.

The crash is in:

0x00007FFE2E59107C (EOSSDK-Win64-Shipping_o) EOS_Platform_Release

which seems to relate to the Epic client. What if you unload Epic then run cities.exe directly from File Explorer? What exactly happens?

 

[BDR333]

I can't see what is causing this from those files I'm afraid! None of the usual suspect AFAICS.

The crash is in:

which seems to relate to the Epic client. What if you unload Epic then run cities.exe directly from File Explorer? What exactly happens?

Wow It's worked actually but still can't open on Paradox V2 Thank you

 

[AndrewT]

Wow It's worked actually but still can't open on Paradox V2 Thank you

If you own any DLCs, are they loading okay when you run the game like that?

In this folder are some .log files:
C:/users/{userName}/AppData/Local/Paradox Interactive/launcher-v2/
Please attach them here.

To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

 

[BDR333]

I only see these files (UserSetting+ Session+ game-metadata)

 

[AndrewT]

I think you are in the wrong folder. It needs to be exactly C:/users/{userName}/AppData/Local/Paradox Interactive/launcher-v2/ !

 

[BDR333]

It only show these

 

[AndrewT]

If you own any DLCs, are they loading okay when you run the game like that?

Can you answer this please?


The launcher problem seems to be here:

2023-06-03T17:15:59.970Z (pid:23248) error [GameHandler]: Launching game failed VError: Failed to start a game executable: Launching game failed: spawn Cities.exe EACCES

EACCES is permission denied.


- exit the Epic app entirely
- run EpicGamesLauncher.exe as the Windows Admin user
- run the game from the Epic client

Does our launcher start then? If so can you start our game from it?