FAQ - The Way Forward

[YYS-Etsu]

I normally don't post on any forums, but I feel like for once I want to add my voice. Especially on Steam, there is such a toxic and hostile atmosphere, it is just beyond me. I enjoy the game, I really do. I've played for 181 hours so far, it's very relaxing after a busy day at work. Is it perfect? No. But the amount of hate and personal insults people feel the need to spew, it's bizarre to me.
What I came to say is thank you to the developers, and I do not believe that you (or anyone else) deserves the abuse that has been hurled at you. It may be worth remembering that unhappy voices are usually the loudest, and I think that there are many people like me out there who are simply enjoying the game in peace and quiet, staying well clear of the forums.

I'm sorry, but I completely disagree. First, I haven't seen any "unacceptable" hate speech—sharp criticism isn't the same as hate speech. Disappointed consumers have the right to remain negative until their issues are resolved, whether it's under freedom of speech or consumer rights granted by law.

Secondly, I personally believe so far the devs deserve the criticism—it's entirely their own making. They've released an overpriced, content-lacking DLC amid long-standing issues of lack of transparency (no one responding to players' queries) and inefficiency (constant delays in DLC releases, no major updates for a long time, no news on the asset editor). Please note that those of us criticizing the developers here are fans and supporters of the game just like you, many with over several hundred hours of gameplay. In contrast, those who have truly given up on the game wouldn't waste their time urging devs to do better. I think the forum itself is a good channel for interaction between developers and players, and it's unacceptable to label non-hateful criticism as "toxic."

Of course, I appreciate your style of focusing on the game rather than letting yourself be drawn into negativity, and you're totally free to ignore the forum and focus on your gaming experience.

 

[tantalusv]

I think this game is wonderful, beautiful, and a huge step up from the first outing, which was itself fantastic! Granted, I only purchased it in March, but I’ve been playing it nearly everyday since and I haven’t experienced any major issues with the game. The hotel room thing is my only pet peeve. I thought the beaches expansion was fine, I have no idea what any of the people in the community were saying about it. But I appreciate the freebie, and I’ll gladly take the freebie creator packs as well! This is a great move by Colossal, I’m very pleased that they are so engaged with the fan base. That seems like it’s becoming a rare thing with a lot of the other big game companies these days.

 

[yelsew888]

UE buyer at Steam here. Pls make a full refund. I don’t want extra contents now. I will buy the game again if and only if it’s a version ready to play.

 

[Back2KickAss]

Question for the FAQ ; Who will represent us to the Advisory Meeting? Can I participate?

Ref from the email :
"To make sure we focus on the right things, we’re putting together an advisory meeting, where a small group of player representatives, together with Colossal Order and Paradox Interactive, will discuss the development plan for this year. The people in this group are chosen for the size of their following within the community to represent as many people as possible. The teams from Colossal Order and Paradox Interactive will provide them with full transparency and answer any questions and critiques voiced. Our hope is that together with you, our community, we can make sure that we do not repeat the same mistakes we have made in the past and bring this game into a bright future."

 

[raf8655]

This is a first step towards what could be a slow recovery, also because there is still a lot of work to do and absolutely adding the Mod Assets as soon as possible, but at least taking responsibility and trying to clarify and be more detailed these are positive signs in the times, let's hope all these words are followed by deeds...


As a small immediate suggestion, I could say that one of the content creator packs should be dedicated to integrating the "beach properties pack" to actually make it what it was supposed to be, with sand beaches, equipped beaches, umbrellas, recreational activities, real and more varied beach houses, dedicated shops, etc...

 

[PhoeniX1453]

The new content that we're adding to the Ultimate Edition will be three (3) new Creator Packs and three (3) new Radio Stations, which will add up to around 39.99 USD in added value.

You said adding three (3) new Creator Packs but I see only two (2) Creator Packs ???

Cities: Skylines II - Expansion Pass: Waterfronts on Steam

store.steampowered.com

 

[PhoeniX1453]

40$ for 3x creator packs and radio stations is insane These pricings are just out of this world.

You need to give the first major DLC to be released for free to Ultimate Edition owners

 

[Neshura]

You said adding three (3) new Creator Packs but I see only two (2) Creator Packs ???

They do not have them planned yet simple as that, those Packs would have come at some point anyway but I imagine they are still at the concept phase currently, I'd expect them to get added to the Store (and with that as content of the Ultimate Edition) once they at least have a name and general theme for these packs. Not quite what you were hoping for I guess but at least we have their promise about it in writing.

40$ for 3x creator packs and radio stations is insane These pricings are just out of this world.

I do not see the problem, that is entirely in line with what the pricing for that would have been in CS:1. Granted the quality and quantity of especially the Creator Packs are doing a lot of heaving lifting here. Complaining about the Radio Stations being unwanted bloat is something one could do but given a good chunk of the Original Ultimate Edition was Radio Stations those being included is more staying in line with the previous contents of the Edition. Not saying I think this is an especially good deal but it is at least not outrageously scummy. Final judgement on the compensation will rest on the shoulders of the newly included Creator Packs though.

 

[Cities: Skylines Official]

So I, who got the Ultimate Edition, gets free stuff. But my friend who had the standard edition don’t get these? Or do they eventually?

Since we were unable to reliably refund all owners of UE, we are expanding on what the content that's included in UE is to compensate for Beach Properties. All users will be able to buy the Creator Packs, and the people who purchased Beach properties that aren't owners of UW will get a monetary refund.

 

[Cities: Skylines Official]

Are creator packs made by the community? So like, someone else's art assets and a bunch of mp3s?


I mean, thanks for apologizing I suppose. I'll just put this one back in my Steam Collection of broken games for now.

The creator packs are made by creators in the Cities Skylines community. They design and create their dream pack together with Paradox, which we're then able to sell to all users. The Radios are made by Paradox and are not made by creators.

 

[lilyh07]

You said adding three (3) new Creator Packs but I see only two (2) Creator Packs ???

The 3 additional creator packs will be in addition to the 2 already scheduled for release, so in total 5 creator packs.

 

[lilyh07]

40$ for 3x creator packs and radio stations is insane These pricings are just out of this world.

You need to give the first major DLC to be released for free to Ultimate Edition owners

$40 for 3 creator packs and 3 radio stations seems completely reasonable to me.

 

[ecosmos]

Hello, firstly, I'm happy of the compensation that you give for Ultimate Edition customer? and I would know when we will have the notice on the steam dlc management that we have 3 creator's pack and 3 radio's station in complement of what we have bought (teh previous dlc of the ultimate edition).
I thank all the team for the communication with players and (know) your sincerity about the game.

 

[Tomotake_Yoshino]

I pre-ordered the Ultimate Edition before. In the pre-ordered Ultimate Edition, it was advertised that the Ultimate Edition would include the Bridges&ports DLC for free. In the event of the DLC being delayed and released next year, will Ultimate Edition players still receive this DLC for free?

 

[cvatanen]

I pre-ordered the Ultimate Edition before. In the pre-ordered Ultimate Edition, it was advertised that the Ultimate Edition would include the Bridges&ports DLC for free. In the event of the DLC being delayed and released next year, will Ultimate Edition players still receive this DLC for free?

People who purchased the UE did pay for all the content, including the expansion coming out next year. They included it in a large bundle, or season pass, with a volume discount. So it is cheaper in the long run to buy the UE as opposed to individually buying the content. I can't imagine you would be charged more for something you already paid for. As a bonus they added exclusive content on top of the expected content.

 

[Gagarin6Niner]

So after receiving an email stating my Steam purchase was refunded (thank you), the Beachfront DLC has been entirely removed from my game. Zoning options are gone, palm trees gone, in saves now all beachfront properties appear as white square textures. If I read the FAQ correctly, those of us who purchased the DLC shouldn't be seeing any interruption in the use of the Beachfront assests...

 

[Geekgurl]

I no longer have any Beachfront DLC items. My save game is full of white boxes.

ETA pic of save game.

 

[MayorWanze]

OK, so i just got my 10€ refund on steam last night and now, all BP content is removed from my game.

Are you telling me i have to wait 2 weeks until they are unlocked for me again?

 

[Twiston2030]

So, is buying Expansion Pass: Waterfronts the unlucky person? You have refunded BP's money to the Steam wallet, as a Chinese player, I cannot withdraw it. At the same time, you did not refund the other expenses of EP.
So ordinary players enjoy free BP. UE players will enjoye 6 additional content packs. Only EP players cannot receive any discounts and have already paid a season ticket in advance that may not be completed for 25 years.
I don't even have many complaints about the quality of DP, but is this refund processing method to remind me that I need to complain?

 

[flycucumber]

i bought the expansion bundle on steam, and i got the refund today. But my beach properities' buildings are gone now! I CANNOT build my city now. I HAVE got the refund, but why i HAVEN'T got the beach properities in base game. You Already said the properities in included in the base game. I hope you can give me and the players who bought Expansion Pass a response ASAP.