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tigeriii

tigeriii

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Jul 4, 2010
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Just came back to the forums after a LONG departure from the World War II games which is where I left HoI and HoI2 at when I went to MMO based games. Now I am back!

Okay last week or so been trying to get on forums get told the DB is down or being worked on. Yet no mention of this on main website. Umm, what is the deal with the forums in regards to this? Are there upgrades being done? Changing servers, O/S Platform, what?

Seeing that I was away from PI for so long and played in MMO world, customer service is key especially if paying a monthly fee for it. Granted we dont "pay to play" here, but a nice little insert in the main website stating the status of the forums when down and for how long or estimate time would be highly appreciated. That way I can just stop trying every 5 mins to refresh my window, hoping the forums come back online. ;)

Thanks again for the wonderful games keep the good work flowing.
 
tigeriii said:
Just came back to the forums after a LONG departure from the World War II games which is where I left HoI and HoI2 at when I went to MMO based games. Now I am back!

Okay last week or so been trying to get on forums get told the DB is down or being worked on. Yet no mention of this on main website. Umm, what is the deal with the forums in regards to this? Are there upgrades being done? Changing servers, O/S Platform, what?

Seeing that I was away from PI for so long and played in MMO world, customer service is key especially if paying a monthly fee for it. Granted we dont "pay to play" here, but a nice little insert in the main website stating the status of the forums when down and for how long or estimate time would be highly appreciated. That way I can just stop trying every 5 mins to refresh my window, hoping the forums come back online. ;)

Thanks again for the wonderful games keep the good work flowing.
Click to expand...

The forums just went through a MAJOR upgrade last week (IIRC, recently anyways), and I think the periodic downtimes, including today, is because of that, though I guess Paradox staff have better info.

Apart from the downtime since the big upgrade, I've hardly ever experienced downtime on this forum, and there's plenty of interaction between Paradox staff and us gamers too. And no monthly fees! :)
 
I am also interested in the answer to this question. While downtimes have been pretty frequent around 2003, I hardly ever experienced anything like the past couple of days in the last five years. What's the deal? Just out of curiosity, of course. :)
 
See the post above you, we had a major update, and are ironing out the bugs.
Look for a stead improvement, and once we get the basics back to 99% we will look at adding more features.
Lots of good things in store for the future.
 
We had a few hours of downtime friday night (CET). It was some kind of issue with the server. Every bad thing have to happen at once you know? Besides the upgrade, that was a good thing, but still caused a few hours of downtime as well. :)
 
Castellon said:
See the post above you, we had a major update, and are ironing out the bugs.
Look for a stead improvement, and once we get the basics back to 99% we will look at adding more features.
Lots of good things in store for the future.
Click to expand...

Kallocain said:
We had a few hours of downtime friday night (CET). It was some kind of issue with the server. Every bad thing have to happen at once you know? Besides the upgrade, that was a good thing, but still caused a few hours of downtime as well. :)
Click to expand...

Thanks for the answers. :)

I guess it all boils down to the question why scheduled downtimes have not been announced on the main page. Maybe that could be one of the upcoming improvements you mentioned? :)
 
Pal said:
Thanks for the answers. :)

I guess it all boils down to the question why scheduled downtimes have not been announced on the main page. Maybe that could be one of the upcoming improvements you mentioned? :)
Click to expand...

You assume bugs don't create their own timetable. ;)

If it is planned and known far enough in advance we do post announcements.
 
Do you have some way in mind to fix this: "The server is too busy at the moment. Please try again later."

The problem has been around for at least as long as I have.. and it can be seriously annoying.:(

Oh nice, I can't post this right now. Guess I have t try again later.
CTRL+C


CTRL+V
 
The constant downtime/server not responding/server too busy/database error issues since the forum "upgrade" have already altered my forum browsing habits (including copy/pasting my responses before I hit submit since I usually lose about half of them) and have me very close to limiting myself to only checking once a week or so.

A humble request for Paradox from a long time customer and forum member: in the future when you tout a forum "upgrade" please dedicate the testing time, server horsepower and internet bandwidth so that said "upgrade" does not actually degrade the forum experience. And before people jump me, I realize this is a free benefit that Paradox provides. But over the last almost ten years since I joined the forum, Paradox has advertised it as the place to go for support, patches, mods and community (if I had my HOI3 or EU3 manual with me here at work I'd put in the direct quote). If you're going to continue to market the forum as a means for customers to get support, it's got to be available. What impression do you make on a new customer who reads about the forum in his new manual and comes for the first time and sees "the server is too busy" or "there's a database problem?"

Obviously, speed bumps and small issues are to be expected. But it's been close to a month since the upgrade now and "we're experiencing some upgrade related issues with the new software" is beginning to wear a bit thin. As an IT professional with 15+ years and many upgrades behind me, I'd be embarrassed to be associated with this latest forum "upgrade" in any way shape or form. So far it's been anything but.
 
trajan said:
A humble request for Paradox from a long time customer and forum member: in the future when you tout a forum "upgrade" please dedicate the testing time, server horsepower and internet bandwidth so that said "upgrade" does not actually degrade the forum experience.
Click to expand...

I wish we could have done that, but I'd have to simulate 3k+ people logged in to the forum and posting, refreshing, searching and what not. I'm not sure how I would have done that, and I would probably not have had the time if did know how.
We are still working on it, but we can't just get a super computer to have the forum on, because we already have several powerful machines to handle it, we need to figure out how to optimize the forum software instead. I have a discussion going with several other to figure out how to do that best, and I get the "server busy" too, so I assure you I won't forget or delay this process.
 
Pal said:
Thanks for the answers. :)

I guess it all boils down to the question why scheduled downtimes have not been announced on the main page. Maybe that could be one of the upcoming improvements you mentioned? :)
Click to expand...

All scheduled downtimes are indeed posted as an announcement which appears at the top of all forums. The small downtime that just happened was announced in that way as well.
 
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