Confirmed Game crashes at launch with Exit Code 3221225477

[PlutonArioch]

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Summary​

Game crashes at launch with Exit Code 3221225477

Steps to reproduce​

- Launch the game

Description​

I just tried to start the game, first from the launcher, then from its .exe file directly. The game launches for a second then crashes. If started from the launcher it shows an error message with the exit code 3221225477.
I play on Steam.

I tried so far:
- Restarting Steam
- Verifying game files
- Restarting Steam again
- Updating GPU drivers
- Restarting the PC
- installing newest VC++ and .NET manually
- Restarting PC again
- Opting into the Hotfix-Branch via Steam Betas

Here is the name of the latest crash dump I sent: AOW4_Crash_2023-05-02-16-52-22_304144CE.tcd

Optional​

Labels​

Attachments​

 

[Amit_singh]

Hello there! With your help, we have now confirmed the issue and added it to our database!

 

[PlutonArioch]

Hello there! With your help, we have now confirmed the issue and added it to our database!

Thank you! I just hope you can find a solution quickly... I'd really like to play soon.

One more thing, and I am not sure if it has anything to do with this issue or if it is a separate issue:
It seems that something is preventing the game or the launcher from shutting down properly after the crash. In Steam it keeps being shown as "Running", and even trying to shut it down via Steams "Stop" function does not seem to work. I have to quit Steam, and wait until "Exit now" is available, then restart Steam and it still shows as "Running", but after restarting Steam it seems Steam can stop whatever is still running.
I could not find any processes in my Task manager that seemed to have anything to do with the game though while it was still "Running".

 

[Amit_singh]

Thank you PlutonArioch for the report. We will sure take a look for this one too.

 

[MasterMatt0312]

Just adding for the sake of completeness that the logs say the system is trying and failing to create these two config files at this location:

C:\Users\MyName\Documents\Paradox Interactive\Age of Wonders 4\/Config/input_mode.txt
C:\Users\MyName\Documents\Paradox Interactive\Age of Wonders 4\/Config/PlatformSettings0.cfg

Those forward slashes around Config seem to be bricking it, seems to be common enough for multiple people to have this problem on the discord and i can't find any way that I can edit the location myself

 

[Amit_singh]

Thank you for the info MasterMatt0312 . We will have a look for this.

 

[ShogunKeegan]

Thanks for this guys I am have the same problem myself and I an really excited to play this. I have sent in a crash repot myself but is there anything else I can do to help

 

[meVertigo]

Having the same problem too. Hope it can get fixed soon. Very excited to play this.

 

[ProsaGenis]

Hey,
i read the logs at C:\Users\MyName\Documents\Paradox Interactive\Age of Wonders 4\Logs and found a fix for the 3221225477 Error.

Some of the lines in the log:
[22:13:18]Open: Could not create file C:\Users\Tony\Documents\Paradox Interactive\Age of Wonders 4\/Config/input_mode.txt: Das System kann die angegebene Datei nicht finden.

[22:13:18]Open: Could not create file C:\Users\Tony\Documents\Paradox Interactive\Age of Wonders 4\/Config/PlatformSettings0.cfg: Das System kann die angegebene Datei nicht finden.

[22:13:18]Creating D3D12 device with adapter Intel(R) HD GraphicsD3D12CreateDevice failed with feature level 12.0 (0x887a0004)
[22:13:18]D3D12CreateDevice failed with feature level 11.1 (0x887a0004)
[22:13:18]D3D12CreateDevice failed with feature level 11.0 (0x887a0004)
[22:13:18]Assertion failed at C:\.workspace\src\Creator\RE\Source\REv5\Implementation\DX12\VERFImplDX12.cpp (1142): (((HRESULT)(Output)) >= 0) (((((HRESULT)(Output)) >= 0) @ VERFImplDX12.cpp:1142)D3D12CreateDevice failed with error 0x887a0004)
[22:13:18]
[22:13:18]gFN_GFSDK_Aftermath.DX12_Initialize failed (3134193668)

So i assumed the Intel HD Graphics from my CPU was failing. After deactivating it, i could start the game. Maybe its the same issue for the high cpu processor load usage with the other bugs around here on the forum.

Don't deactivate the graphics of your cpu, if you don't have a gpu ;-)

 

[Triumph Jordi]

Hey Guys, we've just pushed a update to our Hotfix Branch. This update contains some fixes and safety code regarding Display Adapter choice. If you are on Steam please switch over to Hotfix and see whether it resolves your issues.

 

[PlutonArioch]

i read the logs at C:\Users\MyName\Documents\Paradox Interactive\Age of Wonders 4\Logs and found a fix for the 3221225477 Error.
...
So i assumed the Intel HD Graphics from my CPU was failing. After deactivating it, i could start the game. Maybe its the same issue for the high cpu processor load usage with the other bugs around here on the forum.

I do not have an integrated GPU, so I can not deactivate it. The step you highlighted succeeds with my dedicated GPU in my log:

[22:32:07]Creating D3D12 device with adapter Radeon RX VegaD3D12CreateDevice succeeded with feature level 12.1

--------------

Hey Guys, we've just pushed a update to our Hotfix Branch. This update contains some fixes and safety code regarding Display Adapter choice. If you are on Steam please switch over to Hotfix and see whether it resolves your issues.

I just downloaded the update for the hotfix branch and unfortunately it changed nothing for me. I still get the same crash and exit code. My newest crash dump: AOW4_Crash_2023-05-02-20-37-23_88060ABF.tcd

 

[TrueYoungGod]

I'm having the same problem. I've submitted my crash data

 

[Numorex]

I am also having this issue. Reported crash data as well.

Dump name: AOW4_Crash_2023-05-03-00-49-30_B6C4F81A.tcd

 

[aikapetru]

I am also having this issue. Reported crash data as well.

AOW4_Crash_2023-05-03-01-34-23_4EEAD18D.tcd

 

[lifter10]

Same thing. Can't even launch the game. Would love to play it.

AOW4_Crash_2023-05-03-01-42-44_3D1C4434.tcd

 

[aikapetru]

Hey,
i read the logs at C:\Users\MyName\Documents\Paradox Interactive\Age of Wonders 4\Logs and found a fix for the 3221225477 Error.

Some of the lines in the log:
[22:13:18]Open: Could not create file C:\Users\Tony\Documents\Paradox Interactive\Age of Wonders 4\/Config/input_mode.txt: Das System kann die angegebene Datei nicht finden.

[22:13:18]Open: Could not create file C:\Users\Tony\Documents\Paradox Interactive\Age of Wonders 4\/Config/PlatformSettings0.cfg: Das System kann die angegebene Datei nicht finden.

[22:13:18]Creating D3D12 device with adapter Intel(R) HD GraphicsD3D12CreateDevice failed with feature level 12.0 (0x887a0004)
[22:13:18]D3D12CreateDevice failed with feature level 11.1 (0x887a0004)
[22:13:18]D3D12CreateDevice failed with feature level 11.0 (0x887a0004)
[22:13:18]Assertion failed at C:\.workspace\src\Creator\RE\Source\REv5\Implementation\DX12\VERFImplDX12.cpp (1142): (((HRESULT)(Output)) >= 0) (((((HRESULT)(Output)) >= 0) @ VERFImplDX12.cpp:1142)D3D12CreateDevice failed with error 0x887a0004)
[22:13:18]
[22:13:18]gFN_GFSDK_Aftermath.DX12_Initialize failed (3134193668)

So i assumed the Intel HD Graphics from my CPU was failing. After deactivating it, i could start the game. Maybe its the same issue for the high cpu processor load usage with the other bugs around here on the forum.

Don't deactivate the graphics of your cpu, if you don't have a gpu ;-)

View attachment 975511

when I disabled my integrated card the game opened

 

[pksun]

Hi I also have a similar problem. I get to the start menu and it crashes every time. Pop up says graphics driver crashed with error code 0x887A0001

AOW4_Crash_2023-05-03-02-28-01_A53BF85A.tcd

 

[FerrokenFibrous]

I have only one GPU, I do not even have a second, integrated one. I have tried all the solutions I could: Verifying files (I have done this multiple times), reinstalling the game, updating visual redistributables and .net framework, installing the latest DX12, updating my graphics driver, switching to the hotfix beta, going into config and removing "Video.DisplayAdapterID" and changing "DisplayAdapterName" from <default> to my graphics card's name, and it is all still crashing.

I noticed that it is failing to create a file in the config folder too, instead of pointing to "\config" it points to "\/config" and the file is called "input_mode.txt"

 

[atcrip]

Disabling other GPU + beta patch works ( on steam, right click in library, properties, betas, select hotfix branch)

Keep in mind that some CPU has integrated GPU
Search for 'Device Manager' then click on 'Display adapters' to see your GPU's. Then right click "Disable Device" if you have more than one.

 

[FerrokenFibrous]

I already tried the beta, and I do not have more than one GPU, it still does not work for me, maybe I will just have to wait for the patch.