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panadol

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As above, game always crashes to desktop randomly, using windows 7 64 bit and it always says the game has encountered an error and needs to close. i've tried running the exe file as an administrator but it doesn't work. Any help? Below is my dxdiag report.

------------------
System Information
------------------
Time of this report: 9/8/2011, 01:34:57
Machine name: JUSTINQUEK-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: EP45-UD3R
BIOS: Award Modular BIOS v6.00PG
Processor: Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz (4 CPUs), ~2.8GHz
Memory: 4096MB RAM
Available OS Memory: 4094MB RAM
Page File: 2662MB used, 5524MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 4800 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x9460)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9460&SUBSYS_02B41043&REV_00
Display Memory: 2808 MB
Dedicated Memory: 1016 MB
Shared Memory: 1791 MB
Current Mode: 1920 x 1080 (32 bit) (59Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: W2261
Monitor Id: GSM56CF
Native Mode: 1920 x 1080(p) (59.934Hz)
Output Type: HDMI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1086 (English)
Driver Version: 8.872.0.0
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 7/8/2011 11:28:26, 814592 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-D720-11CF-CD77-BE22BEC2C535}
Vendor ID: 0x1002
Device ID: 0x9460
SubSys ID: 0x02B41043
Revision ID: 0x0000
Driver Strong Name: oem18.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_RV7X:8.872.0.0:pci\ven_1002&dev_9460
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0885&SUBSYS_1458A102&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6368 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 5/10/2011 18:24:26, 2861288 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0885&SUBSYS_1458A102&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6368 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 5/10/2011 18:24:26, 2861288 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: AMD HDMI Output (AMD High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: AtihdW76.sys
Driver Version: 7.12.0000.7701 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 3/31/2011 02:46:44, 114704 bytes
Other Files:
Driver Provider: Advanced Micro Devices
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
 
Last edited by a moderator:
That looks fine. What version and checksum do you see? They ought to be on the main game menu, but some folks can only see them by going to start an MP game as host.

Also please post your Rome/settings.txt and Rome/logs/system.log files. Note that if you use Vista/Win7 and have installed the game in the suggested folder c:\Program Files\Paradox Interactive\Rome\, the active versions of these last two files will have been redirected by Vista/win7 to a non-system directory, like c:\Users\[name]\AppData\Local\VirtualStore\Program Files\Paradox Interactive\Europa Universalis - Rome\, where [name] is your Vista/Win7 user name. You may have to search your C: drive for them.
 
okay, here's the settings file and the system log file. I can only see Rome v2.32c(IYID) at the bottom left of the main menu of the game. Is that the checksum?

Settings
--------------------------------------------------------------------------------------------------
gui=
{
language=l_english
}
graphics=
{
size=
{
x=1920
y=1080
}

refreshRate=59
fullScreen=yes
shadows=no
shadowSize=1024
multi_sampling=0
anisotropic_filtering=0
gamma=50.000000
}
sound_fx_volume=100.000000
music_volume=0.000000
scroll_speed=100.000000
camera_rotation_speed=50.000000
zoom_speed=50.000000
mouse_speed=50.000000
master_volume=100.000000
ambient_volume=50.000000
mapRenderingOptions=
{
renderTrees=yes
}
lastplayer="Mr Human"
lasthost=""
serveradress="diplomacy.valkyrienet.com"
autosave="HALFYEAR"
difficulty="NORMAL"
outliner=
{
9 2 3 4 5 6 7 8 10 }

--------------------------------------------------------------------------------------------------


System log
--------------------------------------------------------------------------------------------------
Kernel Release[systemsettings.cpp:158]: System memory: 0MB
Kernel Release[systemsettings.cpp:160]: CPU speed: 2833MHz
Kernel Release[systemsettings.cpp:167]: Number of processors: 4
Kernel Release[systemsettings.cpp:180]: CPU type: x86
Kernel Release[systemsettings.cpp:212]: OS: Unknown Service Pack 1 Build: 7601
Kernel Release[graphicssettings.cpp:130]: Graphic Adapters:
Kernel Release[graphicssettings.cpp:135]: 0: ATI Radeon HD 4800 Series
Kernel Release[graphicssettings.cpp:152]: Checking for multi-sampling support:
Kernel Release[graphicssettings.cpp:163]: 2 samples supported.
Kernel Release[graphicssettings.cpp:163]: 4 samples supported.
Kernel Release[graphicssettings.cpp:163]: 8 samples supported.
Kernel Release[graphicssettings.cpp:178]: Using Adapter [0]:
Kernel Release[graphicssettings.cpp:184]: Succeeded to create a device [D3DCREATE_HARDWARE_VERTEXPROCESSING].
Kernel Release[graphicssettings.cpp:226]: Graphics device: ATI Radeon HD 4800 Series
Kernel Release[graphicssettings.cpp:227]: Graphics driver: aticfx32.dll
Kernel Release[graphicssettings.cpp:232]: Driver version: 1086
Kernel Release[graphicssettings.cpp:249]:


Dumping all gfx info:
DeviceIdentifier: {D7B71EE2-D720-11CF-CD77-BE22BEC2C535}
VendorId: 4098
DeviceId: 37984
SubSysId: 45355075
Revision: 0
DriverVersion.HighPart: 524305
DriverVersion.LowPart: 656446


Kernel Release[graphicssettings.cpp:299]: Instancing supported.
Kernel Release[graphicssettings.cpp:317]: Video memory amount: 1066MB
Kernel Release[graphicssettings.cpp:320]: Support for T&L found.
Kernel Release[graphicssettings.cpp:323]: MaxSimultaneousTextures: 8
Kernel Release[graphicssettings.cpp:324]: MaxVertexBlendMatrices: 4
Kernel Release[graphicssettings.cpp:325]: MaxVertexBlendMatrixIndex: 8
Kernel Release[graphicssettings.cpp:327]: MaxSimultaneousTextures: 8
Kernel Release[graphicssettings.cpp:328]: MaxTextureBlendStages: 8
Kernel Release[graphicssettings.cpp:329]: Support for Anisotropic filtering found.
Kernel Release[graphicssettings.cpp:332]: Max Anisotropic filtering: 16
Kernel Release[graphicssettings.cpp:333]: Anisotropic filtering set to: 0
Kernel Release[graphicssettings.cpp:337]: Vertex Shader version: 3.0
Kernel Release[graphicssettings.cpp:342]: Pixel Shader version: 3.0
Kernel Release[main.cpp:208]: Rome Version Jul 9 2010 : 15:27:10
Kernel Release[internationalizedtext.cpp:1231]: Create table
Kernel Release[internationalizedtext.cpp:1233]: Create text database
Kernel Release[dxmusic.cpp:39]: Init Music
Kernel Release[dxmusic.cpp:45]: Graph done 0
Kernel Release[dxmusic.cpp:51]: Control done 0
Kernel Release[dxmusic.cpp:57]: Seeking done 0
Kernel Release[dxmusic.cpp:62]: Event done 0
Kernel Release[dxmusic.cpp:67]: Music done 0
Kernel Release[DirectSound.cpp:36]: Init DirectSound
Kernel Release[DirectSound.cpp:54]: Sound initialised with result 0
Kernel Release[DirectSound.cpp:64]: Coop Level Set. Result: 0
Kernel Release[DirectSound.cpp:86]: Sound Init Done
Kernel Release[graphics.cpp:145]: Direct3D Created
Kernel Release[graphicssettings.cpp:651]: Usable res: 1024 768 60
Kernel Release[graphicssettings.cpp:651]: Usable res: 1152 864 60
Kernel Release[graphicssettings.cpp:651]: Usable res: 1280 768 60
Kernel Release[graphicssettings.cpp:651]: Usable res: 1280 800 60
Kernel Release[graphicssettings.cpp:651]: Usable res: 1280 960 60
Kernel Release[graphicssettings.cpp:651]: Usable res: 1280 1024 60
Kernel Release[graphicssettings.cpp:651]: Usable res: 1360 768 59
Kernel Release[graphicssettings.cpp:651]: Usable res: 1360 768 60
Kernel Release[graphicssettings.cpp:651]: Usable res: 1360 1024 59
Kernel Release[graphicssettings.cpp:651]: Usable res: 1360 1024 60
Kernel Release[graphicssettings.cpp:651]: Usable res: 1366 768 59
Kernel Release[graphicssettings.cpp:651]: Usable res: 1366 768 60
Kernel Release[graphicssettings.cpp:651]: Usable res: 1400 1050 59
Kernel Release[graphicssettings.cpp:651]: Usable res: 1400 1050 60
Kernel Release[graphicssettings.cpp:651]: Usable res: 1440 900 59
Kernel Release[graphicssettings.cpp:651]: Usable res: 1440 900 60
Kernel Release[graphicssettings.cpp:651]: Usable res: 1600 900 59
Kernel Release[graphicssettings.cpp:651]: Usable res: 1600 900 60
Kernel Release[graphicssettings.cpp:651]: Usable res: 1680 1050 59
Kernel Release[graphicssettings.cpp:651]: Usable res: 1680 1050 60
Kernel Release[graphicssettings.cpp:651]: Usable res: 1776 1000 59
Kernel Release[graphicssettings.cpp:651]: Usable res: 1776 1000 60
Kernel Release[graphicssettings.cpp:651]: Usable res: 1920 1080 59
Kernel Release[graphicssettings.cpp:651]: Usable res: 1920 1080 60
Kernel Release[graphicssettings.cpp:651]: Usable res: 1920 1080 50
Kernel Release[graphics.cpp:240]: Not using multisampling.
Kernel Release[graphics.cpp:260]: Creating device with: D3DCREATE_HARDWARE_VERTEXPROCESSING
Fullscreen=yes
RefreshRate=59
Resolution=1920x1080
Kernel Release[graphics.cpp:340]: Done creating device.
--------------------------------------------------------------------------------------------------
 
So you have the game from Steam, as IYID is the right checksum from them. Sadly that all looks OK. Try running without sound, if that helps the problem is in your sound driver or a codec. Edit settings.txt to say master_volume=-1 (that's a minus one).

Also, let's check your temperatures. Please report the temperatures of your CPU and video (GPU) 1/ before starting the game up and 2/ after say 20 minutes' play. If your PC's vendor has given you no way of reading temperatures, Google for and install SPEEDFAN.
 
sometimes i get the "an unexpected error has occured", sometimes its runtime error saying the program has requested to be closed or something like that. any idea what's wrong?
 
panadol said:
have been playing w/o sound from the options menu as i prefer my winamp and my pc temps are constant throughout the game at 50 to sometimes 60 oddish degrees...
Click to expand...
Nevertheless, try the change I suggested, that has a greater effect than just turning the volume down to 0.
panadol said:
sometimes i get the "an unexpected error has occured", sometimes its runtime error saying the program has requested to be closed or something like that. any idea what's wrong?
Click to expand...
Not really, I doubt it's a game problem per se. Have you patched up Windows, including .NET and Visual C++ ? May as well update DirectX 9.0c also http://www.microsoft.com/downloads/...38-db71-4c1b-bc6a-9b6652cd92a3&DisplayLang=en
 
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