Game crashes without launching (steam)

[unmerged(151785)]

Just got the game. Launcher window pops up but when I click 'start ckii'. The window closes and nothing happens. I have tried manually reinstalling dx, c+ crap and .net, reinstalling the game (after deleting every folder from my pc), reinstalling steam and running it with all kinds of compatability settings like the resolution one suggested in the sticky. Nothing has worked. Any suggestions?

------------------
System Information
------------------
Time of this report: 6/11/2012, 17:06:39
Machine name: DEEP-THOUGHT
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120330-1504)
Language: English (Regional Setting: English)
System Manufacturer: NVIDIA
System Model: AWRDACPI
BIOS: )Phoenix - Award WorkstationBIOS v6.00PG
Processor: Dual Core AMD Opteron(tm) Processor 175 (2 CPUs), ~2.2GHz
Memory: 2048MB RAM
Available OS Memory: 2046MB RAM
Page File: 2608MB used, 1570MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 5800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x689E)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_689E&SUBSYS_30701682&REV_00
Display Memory: 1783 MB
Dedicated Memory: 1016 MB
Shared Memory: 767 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: VE228
Monitor Id: ACI22FA
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap
Driver File Version: 8.17.0010.1124 (English)
Driver Version: 8.961.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 4/6/2012 03:21:52, 909312 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-2BDE-11CF-5671-7A10BEC2C535}
Vendor ID: 0x1002
Device ID: 0x689E
SubSys ID: 0x30701682
Revision ID: 0x0000
Driver Strong Name: oem35.inf:ATI.Mfg.NTx86.6.1:ati2mtag_Evergreen:8.961.0.0ci\ven_1002&dev_689e
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: AMD HDMI Output (AMD High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: AtihdW73.sys
Driver Version: 7.12.0000.7706 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 2/23/2012 13:31:58, 86544 bytes
Other Files:
Driver Provider: Advanced Micro Devices
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Headphones (NVIDIA(R) nForce(TM) Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: NFORCE_VAD
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: nvapu.sys
Driver Version: 6.14.0457.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 1/12/2005 00:32:12, 413824 bytes
Other Files:
Driver Provider: NVIDIA Corporation
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Line Out (NVIDIA(R) nForce(TM) Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: NFORCE_VAD
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: nvapu.sys
Driver Version: 6.14.0457.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 1/12/2005 00:32:12, 413824 bytes
Other Files:
Driver Provider: NVIDIA Corporation
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Speakers (NVIDIA(R) nForce(TM) Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: NFORCE_VAD
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: nvapu.sys
Driver Version: 6.14.0457.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 1/12/2005 00:32:12, 413824 bytes
Other Files:
Driver Provider: NVIDIA Corporation
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

 

[unmerged(151785)]

the process does show up in the task manager but terminates after around 5 seconds

 

[AndrewT]

We've had some cases of the game not working with HDMI video connections. Can you borrow a standard VGA cable and try that?

Also please post, from MyDocuments/CK2 , settings.txt, system.log and error.log files (you'll need to rename the .log files to .txt to upload). Also open setup.log, search for "checksum", and paste that line only in here.

 

[unmerged(151785)]

Swapping to DVI didn't make any difference. There is no settings.txt and error.log and setup.log are empty. System is the only log file which is not 0kb. Here are it's contents.

[systemsettings.cpp:181]: System memory: 1024MB
[systemsettings.cpp:183]: CPU speed: 2217MHz
[systemsettings.cpp:190]: Number of processors: 2
[systemsettings.cpp:201]: CPU type: x86
[systemsettings.cpp:233]: OS: Windows XP Service Pack 3 Build: 2600
[gfx_settings.cpp:51]: Graphic Adapters:
[gfx_settings.cpp:56]: 0: ATI Radeon HD 5800 Series
[gfx_settings.cpp:73]: Checking for multi-sampling support:
[gfx_settings.cpp:84]: 2 samples supported.
[gfx_settings.cpp:84]: 4 samples supported.
[gfx_settings.cpp:84]: 8 samples supported.
[gfx_settings.cpp:99]: Using Adapter [0]:
[gfx_settings.cpp:105]: Succeeded to create a device [D3DCREATE_HARDWARE_VERTEXPROCESSING].
[gfx_settings.cpp:147]: Graphics device: ATI Radeon HD 5800 Series
[gfx_settings.cpp:148]: Graphics driver: aticfx32.dll
[gfx_settings.cpp:153]: Driver version: 1124
[gfx_settings.cpp:170]:


Dumping all gfx info:
DeviceIdentifier: {D7B71EE2-2BDE-11CF-5671-7A10BEC2C535}
VendorId: 4098
DeviceId: 26782
SubSysId: 812652162
Revision: 0
DriverVersion.HighPart: 524305
DriverVersion.LowPart: 656484


[gfx_settings.cpp:220]: Instancing supported.
[gfx_settings.cpp:238]: Video memory amount: 1342MB
[gfx_settings.cpp:241]: Support for T&L found.
[gfx_settings.cpp:244]: MaxSimultaneousTextures: 8
[gfx_settings.cpp:245]: MaxVertexBlendMatrices: 4
[gfx_settings.cpp:246]: MaxVertexBlendMatrixIndex: 8
[gfx_settings.cpp:248]: MaxSimultaneousTextures: 8
[gfx_settings.cpp:249]: MaxTextureBlendStages: 8
[gfx_settings.cpp:250]: Support for Anisotropic filtering found.
[gfx_settings.cpp:253]: Max Anisotropic filtering: 16
[gfx_settings.cpp:254]: Anisotropic filtering set to: 0
[gfx_settings.cpp:258]: Vertex Shader version: 3.0
[gfx_settings.cpp:263]: Pixel Shader version: 3.0
[main.cpp:442]: CK2 Version May 28 2012 : 15:14:45
[internationalizedtext.cpp:1244]: Create table
[internationalizedtext.cpp:1246]: Create text database

 

[AndrewT]

OS: Windows XP Service Pack 3 Build: 2600

Are you running it in XP-compat mode in Win7? Don't do that, if so.

That aside, I'm puzzled here. Can you try manually running ck2.exe itself, without involving Steam? That is, exit the Steam client entirely and just run that file - we may get a clearer error message from Windows, and hopefully some more of those log files might get created. While we're at it, try right-clicking on that file and select it to run as Admin, and to disable desktop composition, and then try directly executing it again.

 

[unmerged(151785)]

Running it in different compatibility modes was just one of the last things I tried.

Doing what you suggested didn't make any difference and the log files remain unchanged.

 

[unmerged(151785)]

vicky 2 works fine btw

 

[AndrewT]

So running ck2.exe by itself changed nothing? No errors or anything?

Comparing your system.log with mine, the next thing that happens after "create text database" is

[graphicssettings.cpp:624]: Not using multisampling.
[graphics.cpp:151]: Creating device with: HARDWARE_VERTEXPROCESSING
Fullscreen=yes
RefreshRate=60
Resolution=1280x960
[graphicssettings.cpp:413]: Usable res: 1024 768 60

So your problem is clearly in the graphics area, but damned if I can see what. Now that you're using a VGA cable, what does this portion of a new dxdiag.txt look like now?

Card name: ATI Radeon HD 5800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x689E)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_689E&SUBSYS_30701682&REV_00
Display Memory: 1783 MB
Dedicated Memory: 1016 MB
Shared Memory: 767 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: VE228
Monitor Id: ACI22FA
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dl l,atidxx32.dll,atiumdva.cap
Driver File Version: 8.17.0010.1124 (English)
Driver Version: 8.961.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 4/6/2012 03:21:52, 909312 bytes

If nothing significant comes from the above, I'm afraid from here I will be taking some stabs in the dark. One such would be to uninstall the nVidia video driver, and reboot, which means you're using the default MS driver - see if the game runs then. After that (either way) you can install the latest nVidia driver again.

 

[MrCee]

I had the exact same problem, re-installed the game and then I ran it in XP-compat modein Win 7, it worked!

 

[unmerged(151785)]

What nvidia video drivers are you talking about? To my knowledge the only nvidia drivers on my pc are my motherboard drivers and it doesn't have onboard video.

Also mrcee ive reinstalled something like 4 times now.


Card name: ATI Radeon HD 5800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x689E)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_689E&SUBSYS_30701682&REV_00
Display Memory: 1783 MB
Dedicated Memory: 1016 MB
Shared Memory: 767 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: VE228
Monitor Id: ACI22FA
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap
Driver File Version: 8.17.0010.1124 (English)
Driver Version: 8.961.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 4/6/2012 03:21:52, 909312 bytes

 

[AndrewT]

My apologies, I did mean your ATI video drivers!

 

[unmerged(151785)]

'Failed to create a graphics device. Exiting'

No change in logs apart from the system file which shows the new crash point.

 

[AndrewT]

So this is after uninstalling your video driver and rebooting to use the MS default driver? I guess that means it doesn't support the shader models required for the game. OK then, now reinstall the proper ATI video driver again *crosses fingers*

 

[unmerged(151785)]

Same as before.

 

[AndrewT]

Well, thank you very much for your co-operation so far, but I'm pretty close to admitting defeat. There is clearly a video-related issue on your machine that's stopping the game from even accessing the video card properly, but what it is I can't imagine. You have a fairly standard video card that, if it didn't work with the game, I'm sure we'd have found that out by now.

Can you just confirm that you've uninstall all your Steam games and the Steam client itself, deleted all remnants, and then reinstalled everything? Because that did fix one or two of my toughest cases here, but I think you say in your OP you've tried that.

I don't suppose you have access to a different video card you could swap into your machine, even temporarily as a test? A different machine to play on?

 

[Latrunculus]

I'm having the same exact problem, launching from the folder works, but the pre-game UI doesn't come up, and it therefore bypasses any mods I've installed.

 

[zengonzo]

Same problem - launching from the folder does not work.

 

[unmerged(151785)]

Yeah I did try reinstalling steam. I don't have any other cards or PCs to test it on.

This leaves me in a rather unfortunate position. Am to just abandon my money spent?

 

[AndrewT]

I'm having the same exact problem, launching from the folder works, but the pre-game UI doesn't come up, and it therefore bypasses any mods I've installed.

Then it's not the same exact problem at all, as for the OP launching from the folder doesn't work either.

 

[AndrewT]

Yeah I did try reinstalling steam. I don't have any other cards or PCs to test it on.

This leaves me in a rather unfortunate position. Am to just abandon my money spent?

I agree, until you I've had pretty close to a 100% success rate here. Without being able to test on other cards or PCs I'm kind of stuck for any way to progress your issue ... here's one thought though, have you visited the Windows Update site and applied all suggested fixes? In particular I'm thinking of .NET, but anything really.

I run the game just fine in Windows XP under VMWare Fusion on a Mac, so here's a wild idea: install VMWare Workstation (free trial) and create a Virtual Machine PC in it, you'll need a copy of Windows (XP will do if you have some old copy lying around) and I'm sure the game will run OK in there.

Those ideas aside, yes, I'd see if you can get your money back from Steam. One thing I will do is post in the dev forum backstage and see if I can get either suggestions from the devs, or them to directly jump in here.