Needs Info Game dosen't start, loads water and cloudy interface but no further.

[M1ke0xl0ng]

Information​

When reporting a crash, stability or performance problems, please use the Report a Crash button on the earlier screen​

[CLICK] I understand

Required​

Summary​

Game dosen't start, loads water and cloudy interface but no further.

Steps to reproduce​

I got a game update of 2GB on steam, I think on 11th June. Since then I can't load the game all I can see is clouds and ocean. I have verified the integrity of game files multiple times now. Reinstalled it twice still same result. I waited couple of minutes still nothing loads. The game also doesn't launch with mods disabled.

Expected Result​

Game to start

Actual Result​

Clouds and ocean, nothing loads further.

Game Version​

1.3.3f1

What mods do you have installed?​

Assetmanager, trafficlights enhancement, findit, better bulldozer, moveit, anarchy, roadbuilder, recolor, treecontroller. water features

Affected Feature​

• Controls
• Gameplay

Platform​

• Steam

Additional Information​

Save Game​

Other Attachments​

 

[cecilia.villela]

Same here. Tried without mods and the big blue screen shows up

 

[Eoxygen]

Same issue as well

 

[Fantalemonman]

I also have the same issue even turned of all mods still not working

 

[Vigtigste]

Information​

When reporting a crash, stability or performance problems, please use the Report a Crash button on the earlier screen​

[CLICK] I understand

Required​

Summary​

Game dosen't start, loads water and cloudy interface but no further.

Steps to reproduce​

I got a game update of 2GB on steam, I think on 11th June. Since then I can't load the game all I can see is clouds and ocean. I have verified the integrity of game files multiple times now. Reinstalled it twice still same result. I waited couple of minutes still nothing loads. The game also doesn't launch with mods disabled.

Expected Result​

Game to start

Actual Result​

Clouds and ocean, nothing loads further.

Game Version​

1.3.3f1

What mods do you have installed?​

Assetmanager, trafficlights enhancement, findit, better bulldozer, moveit, anarchy, roadbuilder, recolor, treecontroller. water features

Affected Feature​

• Controls
• Gameplay

Platform​

• Steam

Additional Information​

Save Game​

Other Attachments​

Same here. Tried without mods and the big blue screen shows up

Same issue as well

I also have the same issue even turned of all mods still not working

Try removing the save file and launching the game again.

 

[AndrewT]

First, let's eliminate mods, as until they are updated by their authors they can cause problems after any new game patch. Please add --disableModding to the game's Steam launch options. Then start a new test city - do you still get these crashes then?

If so, please try this: Rename the "Cities Skylines II" folder in your C:\Users\[user name]\AppData\LocalLow\Colossal Order (to whatever you want) and then start the game. To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

The game will create a new clean CS2 folder and if that works it means that something in your original folder is corrupt and preventing the game from starting. Do NOT delete your original folder though as your saves are stored there and if you want to keep playing you'll need to move them over to the new fresh folder!

Let us know if that helps you. Good luck!

 

[pdx_Mimonsi]

Hello, please upload your Player.log to help us find the issue. Maybe these solutions can help you. I would appreciate if you could report back if either of these worked for you!


To fix corrupted files that are on your local machine:

1. Go to C:\Users\[your user name]\AppData\LocalLow\Colossal Order\Cities Skylines II

2. Either rename the Cities Skylines II folder or move it to another place on your computer. If you delete it be aware that your local saves will be deleted as well.

3. Start the game again, if you had corrupted files locally you should be able to get into the game now

4. To recover your local save files, go to the initial folder that you either renamed or placed somewhere else and find the Saves folder. In there there is a folder with a bunch of numbers, open that folder and you will find your local saves. Copy the .cok and .cok.cid file for the save you want to use and paste it into the new Cities Skylines II folder that was created when you started the game in Step 3.



If you are still having issues you might need to recover your Steam Cloud as the corrupted files might be located there. To do that, follow these steps:

1. Go to https://store.steampowered.com/account/remotestorageapp/?appid=949230 while logged into the same account used to play CSII with

Download all the files that the user wants to preserve to a safe location outside of the game user folder. Like C:\SteamCloudBackup or just their Downloads folder if they are not too precious saves.

2. Reset the steam cloud, this unfortunately may reset some achievement progress tracking and paradox login+friends of chirper entitlements will be reset if owned. It will be necessary to log in the paradox account again to re-unlock them.

Start the game with the command line toggles

--developerMode --qaDeveloperMode (game properties>General>launch options)

In the main menu, press Tab and navigate to Platforms

Expand Remote storages and press `Wipe data` under the Steamworks entry (this will irreversibly delete all the content on the steam cloud so make sure to have downloaded the things wanted to backup)

Remove the launch options from properties, or at least --qaDeveloperMode as it exposes some dangerous operation that can wipe data unnecessarily

3. Restart the game, confirm the game works locally

4. (optionally) The downloaded save games from step 1 that are not corrupted can be recovered

Close the game

Copy the cok files of the desired saves to Cities Skylines II user folder (it can be at the root and the file will remain read-only or into Saves/<userSteamId> and it will behave like a local save)

Start the game, load the desired save game, save to Steam cloud again.

Corrupted files that show an error with reads out of bounds or missing central directory are unfortunately completely broken and these can not be recovered.

 

[M1ke0xl0ng]

The game worked after following your methods, but now it's back to the same issue again.

 

[AndrewT]

Can you please provide the player.log
Located in \AppData\LocalLow\Colossal Order\Cities Skylines II (To see the AppData folder you’ll need to enable View Hidden Items in File Explorer)

 

[M1ke0xl0ng]

Here is the file.

 

[AndrewT]

Still several mod errros in there, eg:

[FileSystem] [ERROR] Error occurred creating 27257d05f0cfac0d303a86b6ae67203a [ModsSettings/StarQ/AssetUIManager.coc] (AssetUIManager) Colossal.IO.AssetDatabase.COCParser+COCParserUnexpectedEndException: Unexpected end of input at 1:61 from 1:1

Do you still have the launch option in place?

 

[M1ke0xl0ng]

Sometimes the game runs, and sometimes it doesn't. So it's quite confusing. When I try to launch the game with code mods disabled, this thing doesn't work; it still loads up with mods and is stuck on the dead screen. But sometimes it randomly works, and the game launches.

 

[pdx_Mimonsi]

Sometimes the game runs, and sometimes it doesn't. So it's quite confusing. When I try to launch the game with code mods disabled, this thing doesn't work; it still loads up with mods and is stuck on the dead screen. But sometimes it randomly works, and the game launches.

You entered the launch flags in steam, correct? Please show a picture of you having set the launch flag --disableModding

If it works without mods, make sure to edit your playset on Paradox Mods Web and remove the mods, so you can start the game without the flags