In Review Game Settings Reset Each Time I Play

[The Kingmaker]

Required​

Summary​

Game Setting Reset Each Time I Play

Description​

Every time I load the game, I get the "Welcome to Magehaven" message. I have to manually turn off Advice and input all my game settings every time I play. It's getting tiresome.

Steps to reproduce​

Uncertain. Just started one day. Not sure if it was because of a crash or sync issue.

Platform​

Steam

Game Version​

v. 1.010.003.106815

Owned DLCs​

• Dragon Dawn
• Empires and Ashes
• Primal Fury
• Eldritch Realms
• Herald of Glory
• Ways of War
• Giant Kings

Optional​

Affected Feature​

• Interface

Attachments​

 

[The Kingmaker]

Additionally, the game seems to have a hard time uploading to the Steam Cloud. Sometimes it's fine, sometimes it just... breaks. Not sure if that's a related issue.

 

[The Kingmaker]

Do you need additional information before this ticket is reviewed?

 

[The Kingmaker]

Wondering if the problem is a missing file in my Documents folder. What is the name of the file where my preferences are housed?

 

[The Kingmaker]

...And this is new. Now the game is starting in German and I have to reset it to English every time I play. Please help?

Edit: I think I figured out the language issue at least.

 

[Triumph Jordi]

Hey Kingmaker, sorry for only getting around to this now. Typically this indicates that changes to the settings file aren't being saved. What is the location of your Settings File (we cover the possible locations in the Troubleshooting Guide) and does Steam have Save/Write permissions for that folder?

 

[The Kingmaker]

Thanks for reaching out, @Triumph Jordi! I know you guys are very busy.

Would the settings file be one of those stored in Documents/Paradox Interactive/Age of Wonders 4?

I have four files there:

content_load.json
dlc_signature
game_data.json
launcher-v2.sqlite

There are also three folders:

.launcher-cache
Launcher
playsets_backup

I'm wondering if something went missing when I was clearing out a cache or temporary files at some point.

 

[Triumph Jordi]

Hi Kingmaker, that's why I referred to Troubleshooting Guide. These are all the locations you can find your data in:

o Where to locate files

• Game logs: \Documents\Paradox Interactive\Age of Wonders 4\Logs
• Launcher Logs: %localAppData%\Paradox Interactive\launcher-v2\logs
• Steam Saves: Steam\userdata\NUMBERS\1669000\remote\Save
• Epic & GoG Saves: \Documents\Paradox Interactive\Age of Wonders 4\Storage

- If you do not have Logs or Config Folder in your Documents\Paradox Interactive\Age of Wonders 4 and you do not use OneDrive or a Cloud solution you might find your files in:

• %AppData%\Paradox Interactive\Age of Wonders 4
• %LocalAppData%\Paradox Interactive\Age of Wonders 4

Most likely your files are either in a server location like OneDrive/Google Drive or in one of the AppData's.

 

[The Kingmaker]

Hi Jordi,

Thanks for your response. I did read through the guide before responding but was confused because I didn't see a "Settings" file in any of those locations. I'm attaching some screen captures of what the subfolders look like in my AoW4 LocalAppData folder. It could help if I knew the exact file name I'm trying to track down. Please let me know what additional information you need in order to figure this out.

 

[Triumph Jordi]

You're in the launcher folders and not the AoW4 Folder. The launcher has nothing to do with the game settings, in your AoW4 folder there's a config folder with all the related config files.

 

[The Kingmaker]

I think I found it. It was under AppData/Roaming/Paradox Interactive/Age of Wonders 4/Config.

There's a single file there: PlatformSettings0.cfg. I've uploaded it in a Zip file for your review.

Please let me know if there are any other files I should be looking for.

 

[Triumph Jordi]

Okay so the PlatformSettings are there as expect, just something blocks the ability to write to it. Did you install/are you running the game as a Admin?

 

[The Kingmaker]

Okay so the PlatformSettings are there as expect, just something blocks the ability to write to it. Did you install/are you running the game as a Admin?

I mean... it's my personal computer. So I'm the only system admin. I just installed it normally on Steam, so that should be running it as an Admin.

 

[The Kingmaker]

What other information do you need?

 

[Triumph Jordi]

This is a Read/Write Access problem that exists locally. You being the owner of the Device doesn't mean that when you install Steam or the Game it also has admin rights. If it's not run/installed as a Admin it won't automatically run as an admin.

 

[The Kingmaker]

This is a Read/Write Access problem that exists locally. You being the owner of the Device doesn't mean that when you install Steam or the Game it also has admin rights. If it's not run/installed as a Admin it won't automatically run as an admin.

Okay, well I've gone in and checked the little box in "Properties" to run both Steam.exe and AOW4.exe as an administrator. Was that what you meant?

 

[The Kingmaker]

Just wanted to follow up and let you know that running Steam and AoW4 as an administrator has had no effect. The error is continuing.

 

[The Kingmaker]

Should I just uninstall/reinstall at this point? If so, how do I preserve all my custom characters?

 

[Triumph Jordi]

Let's try something in reverse first. If you open your Platform settings and modify the file directly yourself, are those changes propagated to the game?

 

[The Kingmaker]

Let's try something in reverse first. If you open your Platform settings and modify the file directly yourself, are those changes propagated to the game?

I opened up PlatformSettings0.cfg and took a screenshot. I don't see the settings I need to change listed in there. Maybe that's part of the problem?