Game won't launch on Mac Ventura (via Steam), get error code

[WonderfulJourney99]

Information​

I have disabled all mods​

Yes

Required​

Summary​

Game won't launch on Mac Ventura (via Steam), get error code

Expected Result​

Game to begin

Actual Result​

An error message pops up followed by a problem report, the error message is:

Boolean HIDBuildMultiDeviceList(const UInt32 *, const UInt32 *, int): Couldn’t open IOHIDManager.

Steps to reproduce​

Open steam, click play on cities skylines, arrive at paradox launcher, click play, then error occurs

Platform​

Steam

Game Version​

2023.12

Optional​

Tags​

Attachments​

View attachment Cities-2023-09-25-222322.txt

 

[AndrewT]

That's a MacOS error that I haven't seen before, something to do with the hardware.

Has this game ever worked on this machine? Or never yet?


Please attach this log file here:
~/Library/Logs/Unity/Player.log

To find that file, in Finder do cmd-shift-G to bring up the GOTO box. In there paste ~/Library/ . You will see a /Logs/ folder, and inside that /Unity/ folder. Please attach that file player.log here by dropping it on this support ticket, or use the "Attach file" link here.

Also in Steam please click on Steam-Help-System Info, and paste everything there into a text file and attach that here.

 

[WonderfulJourney99]

That's a MacOS error that I haven't seen before, something to do with the hardware.

Has this game ever worked on this machine? Or never yet?


Please attach this log file here:
~/Library/Logs/Unity/Player.log

To find that file, in Finder do cmd-shift-G to bring up the GOTO box. In there paste ~/Library/ . You will see a /Logs/ folder, and inside that /Unity/ folder. Please attach that file player.log here by dropping it on this support ticket, or use the "Attach file" link here.

Also in Steam please click on Steam-Help-System Info, and paste everything there into a text file and attach that here.

Thank you for helping! No never yet, this will be my first time playing. I did what you said but within Logs I don't see a Unity folder, I put a screenshot below, and attached the steam info you asked for.

Thanks again!!

 

[AndrewT]

It may be the game never even got started (so no log) with the MacOS error, but what happens if you run cities.app directly from Finder? Does it make a log then, or do we see a more useful error?