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Whole system freezes after I:R running for 25 minutes. Have to force OS shutdown. Has happened in middle of tutorial game and when just looking at available countries at start of single player. The Crashes folder is empty.
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None of the previous reports say they had that system freeze so I think this is something different - possibly even hardware.
What CPU and GPU temps are you seeing after, say, 15 minutes' play? I use Macs Fan Control to see temps but there are others of course.
Also those errors are very worrying, Unless you are using mods, Please do a full **clean** re-install:
- move any valued save games elsewhere
- "uninstall" in Steam-Imperator
- manually delete both the Steam/SteamApps/common/Imperator AND Documents/Paradox/Imperator folders
- re-install game in Steam, run a Steam Verify when done.
- start the game with no mods active and test
In particular you need to make sure there are no files or folders left under either the Steam Imperator or Documents Imperator locations, before installing again.
**File Locations on Mac OS X**
The executable and DLC folder are in Users/USER/Library/Application Support/Steam/SteamApps/common/Imperator/
On OS X 10.8.x and later, Apple have hidden the /Users/USER/Library/ folder. To see it go to the Finder, hit command-shift-G (ie Go To) and type in ~/Library/ .
The user files (settings.txt, error logs, saved games, gfx, mods) are in /Users/USER/Documents/Paradox Interactive/Imperator/ .
I'm seeing the same crash behavior as well on my Mac, game just crashes straight to desktop after a couple years in-game. No mods, etc. I tried installing the game in my Windows VM (VMWare Fusion, virtualizing my bootcamp partition), same behavior as well. Happy to provide logs, etc.
The crash folder only caught one of the crashes, the rest it doesn't catch on the Mac. It caught the one in the Windows VM.
The crash folder only caught one of the crashes, the rest it doesn't catch on the Mac. It caught the one in the Windows VM.
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Looks like nothing will happen even in 1.6.0. I read the DD and they have not even acknowledged the Mac crash. Shame. Loved the game and paradox. But I'm out.
It’s extremely frustrating indeed. Is there any way to claim money back on the basis of unplayability? Because at this point it’s utterly useless.
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Yes - same symptoms, crashing around 455, hard OS crash and kicks straignt to Mac OS desktop. Running 1.5.2
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As I mentioned above I've logged three bug reports on Mac-only crashes. Every case I've looked into since then has been one of those three, so I'm pretty confident they will be fixed in an upcoming patch. Exactly which one and when I don't know as yet I am sorry.
Another Mac-Crash. It has been like this since April, when I opened my first report. I expected this patch would fix it. No such luck. The game was always unstable in Mac, but now it is downright unplayable.
Doesn't look like 1.5.3 addressed this issue - still unplayable after 455.
See my previous post regarding two more Mac crashes in 1.5.3 which happen when annexing countries.
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I'm aware these issues were not addressed in 1.5.3, as they were not mentioned in the patch notes. I can only assume my reports missed the patch deadline, or they are more major issues than can be addressed in a minor patch like that.
At this point I would assume they will come in 1.6 , whenever that comes out.
I again apologise for these problems!
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Paradox, please do something to fix this crash issue for Mac users. We love this game—it is superb! We paid money for it, and want to keep playing it. But it's now impossible to play on a Mac. It crashes every single time without fail (excuse the pun). It seems hardly fair that, having paid for the game, and played it for some time without issues, suddenly after the Menander update, it has become unplayable on our platform. The hotfix patches have not helped at all. I've scaled back to previous versions of the game, and it still crashes now every time (it never used to). I even used an old machine with High Sierra OS, and the problem persisted there, too. I don't know what the problem is, but you can see that this has now become a practically universal issue for Mac users. Could you please look into this, and address it. We want to keep playing the game we love.
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I do not, I am sorry. You should keep an eye on dev diaries, that is where they would release that info first.
Oooch. I really really really want to buy Ck3, but I cannot do that in good conscience while I have had an unoperative Paradox game sitting on my Mac for six months. I hope you are least not selling Imperator for Mac anymore. I bought the game on April 5th because internet reviews said it worked better now. It stopped working at all fourteen days later. The feeling is not nice.
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I happen to be a support agent who works with developers myself. In my experience, there's always a tendency on the part of support agents to give developers more deference than they deserve. Devs are absolutely terrible at prioritising according to the needs of customers, and spend far too much time chasing bigger and more interesting projects, looking down on support requests as a mere nuisance that takes them away from the more interesting stuff. I need to constantly remind them that support takes precedence over projects, and sometimes I have to escalate in order to force the issue. It's infuriating, and it would appear that this is a rather universal experience.
Whatever it is that they have planned for 1.6, it's not nearly as important as a significant part of the customer base being unable to use the product they paid for, for months on end. I suggest you escalate this immediately, rather than sitting there and just accepting whatever they tell you. They don't know better than you as a support agent; it is in fact the other way around. Do whatever is necessary to bring them to heel please.