loading times

[piggi44]

I bought Surviving Mars: Complete Colony Bundle yesterday on Steam.
The start page loads regularly, but then the loading times become very long: for example, 9'40" for the first tutorial, the basics.
In addition, during loading, the music jumps around, with frequent abrupt pauses.
I even tried reducing the resolution to 1024x768, but nothing changed.
Maybe my PC is not powerful enough?

Processor 11th Generation Intel(R) Core(TM) i7-1165G7 @ 2.80GHz
Installed RAM 16.0 GB (15.7 GB usable)
System Type 64-bit operating system, x64-based processor
Edition Windows 10 Pro
Version 20H2
Installation date: 09/04/2021
Operating system build 19042.1415
Windows Feature Experience Pack 120.2212.3920.0

 

[AndrewT]

I've seen the game can be slowish to load but 10 minutes is excessive!

Please attach here the latest (ONLY!) game log file, from here:
C:\Users\{Username}\AppData\Roaming\Surviving Mars\logs\
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

Plus, DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

 

[piggi44]

I've seen the game can be slowish to load but 10 minutes is excessive!

Please attach here the latest (ONLY!) game log file, from here:
C:\Users\{Username}\AppData\Roaming\Surviving Mars\logs\
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

Plus, DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

here you have dxdiag and log file.
thanks for your help!

 

[AndrewT]

That log looks truncated. If you run the game up to the main menu, load a save, and then exit do you get a longer one?

But in that dxdiag I see no real reason for this. That NVIDIA GeForce MX330 and i7 CPU ought to be more than adequate for this game.

If GeForce Experience is running, try unloading it first - is that any better?

 

[isalgueiro]

I think I'm having a similar issue here. In my case I waited more than 15 minutes and tutorial never loaded. Also, I had no sound at all.

 

[ChoGGi_2]

Verifying local files in steam help any?

 

[AndrewT]

I think I'm having a similar issue here. In my case I waited more than 15 minutes and tutorial never loaded. Also, I had no sound at all.

I don't think this is a similar issue at all. The OP's game loaded OK, just slowly. Yours stops and hangs, and never progresses. Always best to start your own thread in future, thanks.


Has it ever worked on this machine? Or never yet?

Can you swap that Philips TV for some other computer monitor and see if the game loads then? Just as a test, as the problem looks to be in the graphics area IMO.

 

[isalgueiro]

Sorry, I thought it's a similar issue as the logs are pretty much the same. My fault.

The game never worked. Can't test on another monitor right now, but I lowered the resolution down to 720p and it hanged just the same, no sound at all and game hangs in loading screen.

I tested it in another machine (Xeon E5 2678 v3 with an RX 560) and it loaded the tutorial in seconds. In the logs I see it progress past the sound part:

Enumming all 2 sound devices
Found a sound device '3 - U32J59x (AMD High Definition Audio Device)' (ID: {0.0.0.00000000}.{7f4662c6-84cb-4101-a39d-2d87eb591d93}), format: 0000fffe, channels: 2, sample rate: 48000, bits: 16, role: 0000000f
Found a sound device 'Realtek Digital Output (Realtek High Definition Audio)' (ID: {0.0.0.00000000}.{3a5e82c2-7dd1-4845-8a53-20b9a14aac08}), format: 0000fffe, channels: 2, sample rate: 48000, bits: 16, role: 00000000
*** Sound device '3 - U32J59x (AMD High Definition Audio Device)' (ID: {0.0.0.00000000}.{7f4662c6-84cb-4101-a39d-2d87eb591d93}), format: 0000fffe, channels: 2, sample rate: 48000, bits: 16
time 0:00:01:657

In the other box (Ryzen 5 5600G) log just stops after the sound devices, without that '*** Sound device' line

Found a sound device '2 - Philips FTV (AMD High Definition Audio Device)' (ID: {0.0.0.00000000}.{66a84d8d-3805-47de-96ba-9f32bff51509}), format: 0000fffe, channels: 2, sample rate: 48000, bits: 16, role: 0000000f
*** Sound device '2 - Philips FTV (AMD High Definition Audio Device)' (ID: {0.0.0.00000000}.{66a84d8d-3805-47de-96ba-9f32bff51509}), format: 0000fffe, channels: 2, sample rate: 48000, bits: 16

Is there something I could try to set up in the sound area to try to make this work in the Ryzen box?

Also, I verifyed the local files using Steam and they're OK.

 

[AndrewT]

In the other box (Ryzen 5 5600G) log just stops after the sound devices, without that '*** Sound device' line

Actually there is a sound device line in there?

*** Sound device '2 - Philips FTV (AMD High Definition Audio Device)'

What happens next in my logs is some LUA and Steam stuff then a list of DLCs.

That dxdiag only lists that one sound device - is there none in the actual machine itself? Because if you have a sound chip in there but no driver for it, that might be the problem.

 

[isalgueiro]

Thanks for your response, you helped me to solve the issue. I already had Realtek audio drivers installed, and Windows showed the device in the device manager console without any warning. Anyway, as I have no speakers connected to it, it didn't show up in the audio mixer thing and Windows automatically selects the HDMI output as my default audio device. So I went into the BIOS, disabled the audio device, rebooted into Windows and now it's working fine

I´m attaching new logs of the game working fine.