Multiplayer issues

[Atroskal]

Me and my friend recently started playing Prison Architect in the multiplayer mode. As the prison started to get bigger, it's been getting harder to join a game which my friend is hosting due to "failed to connect" issue. Usually retrying to connect a couple of times fixed the issue but since we have a little over 160 prisoners I'am unable to join the game. Nothing works, we tried switching regions and editing the save files. Back when we had under 100 prisoners i could resolve the issue in under a couple of minutes, now reconnecting for over half an hour doesn't fix it. We both have good internet (1Gb/s fiber) and live near each other. Can someone help?

 

[JamesUK_]

Also, experiencing similar issues!

 

[Fifnaril]

Hello,
Thank you for the feedback, and we understand it can be frustrated to get disconnected during a multiplayer session. We are aware that players are having issues with multiplayer, and this is something we are investigating.

We are also working on improving multiplayer and will implement improvements and changes in future updates!

 

[Juli337]

Hello,
Thank you for the feedback, and we understand it can be frustrated to get disconnected during a multiplayer session. We are aware that players are having issues with multiplayer, and this is something we are investigating.

We are also working on improving multiplayer and will implement improvements and changes in future updates!

Hi,
Any updates on this subject? When could we expect a fix to this problem?

 

[Fifnaril]

Hi,
Any updates on this subject? When could we expect a fix to this problem?

Hi,
Thank you for reaching out again. I have not heard anything about how the investigation is going. I will highlight the multiplayer issue once again and see if I can get some new information.

 

[TurpoFIN]

Hi,
Thank you for reaching out again. I have not heard anything about how the investigation is going. I will highlight the multiplayer issue once again and see if I can get some new information.

I'm having really serious problems with multiplayer. I'm getting disconnected and after I have lost the connection I can't load back in, it disconnects me when trying to load the map. It's not fun when paying for a game and one of the most enjoyable aspect does not even work....

 

[TT2k2]

Hi,
Thank you for reaching out again. I have not heard anything about how the investigation is going. I will highlight the multiplayer issue once again and see if I can get some new information.

Hey man. Love this game. Currently unplayable with this bug. Just when it gets fun, your friends get kicked or servers go down and they can't reconnect.

Good news is we have narrowed it down a bit. Pretty easy to reproduce.

Start any size map (we did small, if it does matter) with the Jungle preset.
Go Online
Have someone connect.
Place a massive "Dismantle Object" command (under Objects, the bulldozer at the bottom) on a large amount of trees.

The non-host person will get disconnected and they cannot reconnect (well, not successfully).
This was within a few seconds of making the map.

I canceled all the dismantle commands, and immediately after, my friend was able to reconnect.

He got disconnected a few times as we tried to cut down tree strategically so it wouldn't happen randomly while placing big buildings.
We went on to play for a few days, but now we are at 72 prisoners and expanded the small map one block to the north and there are no big commands to stop. Unplayable mid/late game.

But, hopefully, with a pretty easily reproduceable way to test the bug, it should help fixing it. I'm quite surprised this has been going on for years and hasn't been fixed.

There is another MP disconnect problem where both host and non-hosts get disconnect, but that is just a minor nuisance and likely just from the sudden traffic from the free launch on Epic. It does, however, compound the issue with trying to connect with a lot of things going on at once. There seems to be a separate but closely related issue with a large amount of commands while connected or trying to connect.

Edit: This is the base game (no paid DLCs) and through Epic, if there is a difference (seeing bug threads for this issues years prior lends me to think that it isn't just the base game or to do with the Epic build, but just in case).

 

[Fifnaril]

Hey man. Love this game. Currently unplayable with this bug. Just when it gets fun, your friends get kicked or servers go down and they can't reconnect.

Good news is we have narrowed it down a bit. Pretty easy to reproduce.

Start any size map (we did small, if it does matter) with the Jungle preset.
Go Online
Have someone connect.
Place a massive "Dismantle Object" command (under Objects, the bulldozer at the bottom) on a large amount of trees.

The non-host person will get disconnected and they cannot reconnect (well, not successfully).
This was within a few seconds of making the map.

I canceled all the dismantle commands, and immediately after, my friend was able to reconnect.

He got disconnected a few times as we tried to cut down tree strategically so it wouldn't happen randomly while placing big buildings.
We went on to play for a few days, but now we are at 72 prisoners and expanded the small map one block to the north and there are no big commands to stop. Unplayable mid/late game.

But, hopefully, with a pretty easily reproduceable way to test the bug, it should help fixing it. I'm quite surprised this has been going on for years and hasn't been fixed.

There is another MP disconnect problem where both host and non-hosts get disconnect, but that is just a minor nuisance and likely just from the sudden traffic from the free launch on Epic. It does, however, compound the issue with trying to connect with a lot of things going on at once. There seems to be a separate but closely related issue with a large amount of commands while connected or trying to connect.

Edit: This is the base game (no paid DLCs) and through Epic, if there is a difference (seeing bug threads for this issues years prior lends me to think that it isn't just the base game or to do with the Epic build, but just in case).

Thank you so much for the information! I will forward this to the team.

 

[creator_2013]

Me and my friends have an similar issue, but we can't even manage to connect to the lobby. As soon as we try to connect, we get kicked out when loading the map. Sometimes one of us manages to fully connect and load in, but he eventually gets kicked out after a few minutes. At the moment it is impossible for us to play together.

It doesn't matter which friend hosts the game. We have the issue with every host. Changing region didn't help either.
I tried hosting the map on small and one friend was able to join immediately (we only tried once, so I don't know if it will work again). After that I tried to host a big map and the same friend wasn't able to connect anymore.

This is the log when trying to connect to lobby:

JoinRoomCallback success
SaveGameSender: Expecting 7 chunks
SaveGameSender: Received chunk 0 size: 58981
SaveGameSender: Received chunk 1 size: 58981
PhotonInterfaceNew: ConnectionFailed (3/1039) Connection Failed
PhotonInterfaceNew: Connecting...
Disconnected from Photon: ConnectionFailed (3/1039) Connection Failed
MessageQueue AttractScreenThread (000000003C094240) running.
CLOSING MAP...

I hope the information is somewhat helpful

 

[McJalla]

You're getting throttled by Photon. Nothing will help. Paradox will not pay for proper hosting.