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U

unmerged(148879)

Recruit
Aug 7, 2009
7
0
Ok, I started the game and went straight to the Options then into Controls and I had my first error. Runtime error to be precise. The game then crashes to desktop. It happens every single time.

My next problem: I went into Options then Graphics, everything is set to Low by default it seems, so I put everything to the max and saved it. My screen goes dark, very unusual. So I played with the Gamma setting and it didn't do anything, the screen was permanently dark even when I exited to desktop. I have to restart the system to revert it to normal.

My FINAL problem: When I start a campaign, everything loads, looks fine. But it seems the controls just dont work, when I select the port it doesn't display the window which should enable me to 'Enter The Port'. Also, I cannot zoom in or out and none of my buttons on my keyboard do anything! I cant even find a fleet to control.

Can someone please please help?

I have the following:
ALL up to date Drivers (including Microsoft visual C++ 2008 SP1).

ATI 4670 HD GDDR3 256MB
AMD x64 Athlon 5000+ X2
5.50GB DDR2RAM
Windows Vista Ultimate x64 (SP1)
East India Company Via STEAM
 
By The Way, Heres My Log. I've seen that the development team have asked for it on other posts.

6.8.2009 [23:09]

[23:09:52:727] DEBUG: RELEASE BUILD
[23:09:52:727] DEBUG: Path: c:\program files (x86)\steam\steamapps\common\east india company
[23:09:52:727] DEBUG: Is this game allowed to start?
[23:09:52:727] DEBUG: - CoInitializeEx() succeeded.
[23:09:52:774] DEBUG: - CoCreateInstance() succeeded, can call IGameExplorer::VerifyAccess()
[23:09:52:774] DEBUG: - Game is allowed to start.
[23:09:52:793] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:793] DEBUG: show_tactical_text
[23:09:52:793] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:793] DEBUG: menu_two_click
[23:09:52:793] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:793] DEBUG: menu_autopause
[23:09:52:794] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:794] DEBUG: terrain_memory_reserve
[23:09:52:794] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:794] DEBUG: terrain_memory_precache
[23:09:52:794] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:794] DEBUG: show_terrain_memory_info
[23:09:52:794] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:794] DEBUG: target_based_weapon_choose
[23:09:52:794] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:794] DEBUG: targeting_stops
[23:09:52:794] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:794] DEBUG: double_click_move_fast
[23:09:52:794] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:794] DEBUG: hostile_sighted_autopause
[23:09:52:794] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:794] DEBUG: debug_console_commands
[23:09:52:794] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:794] DEBUG: video_enabled
[23:09:52:794] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:794] DEBUG: external_video_player
[23:09:52:794] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:794] DEBUG: texture_detail_level
[23:09:52:794] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:794] DEBUG: mouse_enabled
[23:09:52:794] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:794] DEBUG: keyboard_enabled
[23:09:52:795] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:795] DEBUG: joystick_enabled
[23:09:52:795] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:795] DEBUG: mouse_force_given_boundary
[23:09:52:795] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:795] DEBUG: mouse_sensitivity
[23:09:52:795] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:795] DEBUG: 1st_player_enabled
[23:09:52:795] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:795] DEBUG: 2nd_player_enabled
[23:09:52:795] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:795] DEBUG: 3rd_player_enabled
[23:09:52:795] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:795] DEBUG: 4th_player_enabled
[23:09:52:795] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:795] DEBUG: 1st_player_keybinds
[23:09:52:795] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:795] DEBUG: 2nd_player_keybinds
[23:09:52:797] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:797] DEBUG: 3rd_player_keybinds
[23:09:52:797] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:798] DEBUG: 4th_player_keybinds
[23:09:52:798] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:798] DEBUG: 1st_player_has_cursor
[23:09:52:798] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:798] DEBUG: 2nd_player_has_cursor
[23:09:52:798] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:798] DEBUG: 3rd_player_has_cursor
[23:09:52:798] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:798] DEBUG: 4th_player_has_cursor
[23:09:52:798] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:798] DEBUG: 1st_player_control_scheme
[23:09:52:798] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:798] DEBUG: 2nd_player_control_scheme
[23:09:52:798] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:798] DEBUG: 3rd_player_control_scheme
[23:09:52:798] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:798] DEBUG: 4th_player_control_scheme
[23:09:52:798] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:798] DEBUG: allow_full_plugin_access
[23:09:52:798] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:798] DEBUG: default_plugin
[23:09:52:798] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:798] DEBUG: gamma
[23:09:52:798] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:798] DEBUG: brightness
[23:09:52:798] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:798] DEBUG: contrast
[23:09:52:798] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:798] DEBUG: red_correction
[23:09:52:799] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:799] DEBUG: green_correction
[23:09:52:799] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:799] DEBUG: blue_correction
[23:09:52:799] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:799] DEBUG: calibrate_gamma
[23:09:52:799] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:799] DEBUG: extra_gamma_effects
[23:09:52:799] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:799] DEBUG: weather_effects
[23:09:52:799] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:799] DEBUG: particle_effects_level
[23:09:52:799] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:799] DEBUG: green_blood
[23:09:52:799] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:799] DEBUG: gore_level
[23:09:52:799] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:799] DEBUG: shadows_level
[23:09:52:799] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:799] DEBUG: lighting_level
[23:09:52:799] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:799] DEBUG: speech_language
[23:09:52:799] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:799] DEBUG: menu_language
[23:09:52:799] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:799] DEBUG: subtitle_language
[23:09:52:799] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:799] DEBUG: show_fps
[23:09:52:799] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:799] DEBUG: show_polys
[23:09:52:799] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:800] DEBUG: camera_autotilt_amount
[23:09:52:800] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:800] DEBUG: render_mode
[23:09:52:800] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:800] DEBUG: render_glow
[23:09:52:800] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:800] DEBUG: render_fakelights
[23:09:52:800] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:800] DEBUG: camera_autotilt_alpha
[23:09:52:800] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:800] DEBUG: camera_autotilt_beta
[23:09:52:800] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:800] DEBUG: show_debug_data_view
[23:09:52:800] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:800] DEBUG: debug_data_view_type_mask
[23:09:52:800] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:800] DEBUG: debug_data_view_rate
[23:09:52:800] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:800] DEBUG: debug_data_view_alpha
[23:09:52:800] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:800] DEBUG: lighting_texture_quality
[23:09:52:800] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:800] DEBUG: shadows_texture_quality
[23:09:52:800] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:800] DEBUG: lod_range
[23:09:52:800] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:800] DEBUG: freeze_camera_culling
[23:09:52:800] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:801] DEBUG: freeze_spot_culling
[23:09:52:801] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:801] DEBUG: controller_script_1
[23:09:52:801] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:801] DEBUG: controller_script_2
[23:09:52:801] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:801] DEBUG: controller_script_3
[23:09:52:801] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:801] DEBUG: controller_script_4
[23:09:52:801] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:801] DEBUG: controller_script_5
[23:09:52:801] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:801] DEBUG: controller_script_6
[23:09:52:801] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:801] DEBUG: controller_script_7
[23:09:52:801] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:801] DEBUG: controller_script_8
[23:09:52:801] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:801] DEBUG: controller_script_9
[23:09:52:801] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:801] DEBUG: controller_script_10
[23:09:52:801] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:801] DEBUG: controller_script_11
[23:09:52:801] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:801] DEBUG: controller_script_12
[23:09:52:801] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:801] DEBUG: controller_script_13
[23:09:52:801] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:802] DEBUG: controller_script_14
[23:09:52:802] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:802] DEBUG: controller_script_15
[23:09:52:802] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:802] DEBUG: controller_script_16
[23:09:52:802] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:802] DEBUG: decal_fade_time
[23:09:52:802] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:802] DEBUG: decal_max_amount
[23:09:52:802] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:802] DEBUG: sounds_enabled
[23:09:52:802] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:802] DEBUG: music_shuffle
[23:09:52:802] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:802] DEBUG: master_volume
[23:09:52:803] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:803] DEBUG: music_enabled
[23:09:52:803] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:803] DEBUG: music_volume
[23:09:52:803] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:803] DEBUG: speech_enabled
[23:09:52:803] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:803] DEBUG: speech_volume
[23:09:52:803] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:803] DEBUG: fx_enabled
[23:09:52:803] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:803] DEBUG: fx_volume
[23:09:52:803] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:803] DEBUG: camera_mode
[23:09:52:803] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:803] DEBUG: camera_range
[23:09:52:804] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:804] DEBUG: camera_time_factor
[23:09:52:804] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:804] DEBUG: camera_no_delta_time_limit
[23:09:52:805] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:805] DEBUG: camera_disable_timing
[23:09:52:805] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:805] DEBUG: camera_invert_look
[23:09:52:805] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:805] DEBUG: screen_width
[23:09:52:805] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:805] DEBUG: screen_height
[23:09:52:805] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:805] DEBUG: screen_bpp
[23:09:52:805] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:805] DEBUG: windowed
[23:09:52:805] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:805] DEBUG: maximize_window
[23:09:52:805] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:805] DEBUG: camera_scrolly_enabled
[23:09:52:805] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:805] DEBUG: sound_mixrate
[23:09:52:805] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:805] DEBUG: sound_use_hardware
[23:09:52:805] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:805] DEBUG: sound_software_channels
[23:09:52:805] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:805] DEBUG: sound_required_hardware_channels
[23:09:52:805] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:805] DEBUG: sound_max_hardware_channels
[23:09:52:805] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:805] DEBUG: sound_use_eax
[23:09:52:805] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:805] DEBUG: sound_speaker_type
[23:09:52:805] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:805] DEBUG: render_max_fps
[23:09:52:805] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:806] DEBUG: game_mode_rts
[23:09:52:806] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:806] DEBUG: game_mode_topdown_shooter
[23:09:52:806] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:806] DEBUG: game_mode_aim_upward
[23:09:52:806] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:806] DEBUG: render_use_vsync
[23:09:52:806] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:806] DEBUG: render_collision
[23:09:52:806] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:806] DEBUG: show_debug_raytraces
[23:09:52:806] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:806] DEBUG: debug_raytraces_type_mask
[23:09:52:806] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:806] DEBUG: game_missiondefs
[23:09:52:806] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:806] DEBUG: cleanup_skip_rate
[23:09:52:806] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:806] DEBUG: flashlight_sway_factor
[23:09:52:806] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:806] DEBUG: flashlight_sway_time
[23:09:52:806] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:806] DEBUG: flashlight_shake_factor
[23:09:52:806] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:806] DEBUG: flashlight_shake_time
[23:09:52:806] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:806] DEBUG: flashlight_impact_factor
[23:09:52:806] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:806] DEBUG: game_execute_use_selected_item
[23:09:52:806] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:806] DEBUG: gui_units_position
[23:09:52:807] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:807] DEBUG: gui_radar_mode
[23:09:52:807] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:807] DEBUG: high_quality_lightmap
[23:09:52:807] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:807] DEBUG: console_history_save
[23:09:52:807] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:807] DEBUG: material_missing_warning
[23:09:52:807] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:807] DEBUG: sound_missing_warning
[23:09:52:807] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:807] DEBUG: lightmap_filtering
[23:09:52:807] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:807] DEBUG: shader_gamma_effects
[23:09:52:807] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:807] DEBUG: render_spot_debug
[23:09:52:807] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:807] DEBUG: render_fakeshadow_debug
[23:09:52:807] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:807] DEBUG: render_glow_debug
[23:09:52:807] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:807] DEBUG: gui_tip_message_level
[23:09:52:808] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:808] DEBUG: render_normalmaps
[23:09:52:808] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:808] DEBUG: render_bone_debug
[23:09:52:808] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:808] DEBUG: render_shadowmaps
[23:09:52:808] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:808] DEBUG: use_instancing
[23:09:52:808] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:808] DEBUG: render_water
[23:09:52:808] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:808] DEBUG: water_detail_level
[23:09:52:808] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:808] DEBUG: use_postprocess
[23:09:52:808] DEBUG: GameOptionManager::load - Property not found.
[23:09:52:808] DEBUG: render_particles
ERROR: This file should have been crypted: config\debugs.txt
ERROR: Ambiguous filename: mountainr_red.dds
ERROR: Ambiguous filename: mountainr_red_nm.dds
ERROR: Ambiguous filename: desert.dds
ERROR: Ambiguous filename: desert_nm.dds
ERROR: Ambiguous filename: grass.dds
ERROR: Ambiguous filename: grass_nm.dds
ERROR: Ambiguous filename: mountainr.dds
ERROR: Ambiguous filename: mountainr_nm.dds
[23:09:53:700] DEBUG: GameVideoPlayer::playVideo - About to play a video.
[23:09:53:700] DEBUG: Data\Videos\Paradox_WMV_640X352.wmv
[23:09:53:700] DEBUG: GameVideoPlayer::playVideo - Not using external video player.
[23:09:54:149] DEBUG: Screen 1024x768 Texture 640x352
[23:09:55:995] DEBUG: Video Rendered!
[23:09:55:995] DEBUG: GameVideoPlayer::playVideo - About to play a video.
[23:09:55:995] DEBUG: Data\Videos\NitroGames_intro_1024X576.wmv
[23:09:55:995] DEBUG: GameVideoPlayer::playVideo - Not using external video player.
[23:09:56:092] DEBUG: Screen 1024x768 Texture 1024x576
[23:09:56:480] DEBUG: Video Rendered!
[23:09:56:480] DEBUG: GameVideoPlayer::playVideo - About to play a video.
[23:09:56:480] DEBUG: Data\Videos\Intro.wmv
[23:09:56:481] DEBUG: GameVideoPlayer::playVideo - Not using external video player.
[23:09:56:626] DEBUG: Screen 1024x768 Texture 1024x576
[23:09:56:980] DEBUG: Video Rendered!
[23:09:58:202] DEBUG: OGUI init
[23:09:58:280] DEBUG: Animator init
[23:09:58:280] DEBUG: Loading msg
[23:09:58:280] INFO: ---------------------------------
[23:09:58:280] INFO: East India Company
[23:09:58:280] INFO: Version 1.01
[23:09:58:280] INFO: East India Company 1.01 (Jul 30 2009)
[23:09:58:280] INFO: ---------------------------------
Click to expand...
 
NG-Juho

Hi!
Sorry to hear you have had these problems. You can see the Troubleshooting Sticky in Tech Support for possible solution.
If you have special characters in your Windows Username, that could cause the problem also. We are currently working on that problem, but it should use the game installation folder for the options-files in this case.
Check also the "Date Execution Prevention" settings as described in the Troubleshooting thread. It could also be causing the problems.

Juho
 
Hey NG-Juho,
I looked in the troubleshooting thread and no joy on any of the possible solutions there. Still the same, and I don't have any special characters in my username in Windows or Ingame.

I also tried the data execution prevention solution and still no joy there. I've been playing around with the windows compatibility settings for the exe also and they don't help.

I mean, the game runs... its just it won't let me do ANYTHING.

Any other solutions would be greatly appreciated.
I have a few of my mates that want to play with game too but they won't unless the game is solid.

A patch via Steam may help, any ideas when that will come? Its still on original retail version.
 
Hi,
here are some things you could try to get playing while we are working on the issue:

1) If you have chinese characters or any other special characters in your Windows username, try to play the game from another profile with just normal a-z letters in the name. You can create this profile from Control Panel -> User accounts

2) Delete the East India Company folder from your Documents (or My Documents) -folder. It might be corrupted. If there's no options.txt and keybinds.txt in the Config folder under East India Company in your Documents, then you know that the game cannot write the savegames there and you can try number 3.

3) Install the game to somewhere else than Program files. It might be that if the game cannot write the settings and savegames to your Documents. Then it tries to write them to the installation folder, but it might be that Windows prevents this.

Sorry for the problems and we will keep on working with them.
 
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