Epic Games version, updated to most recent version
Ryzen 5 2600x
Gigabyte 1660ti
20GB Ram
Windows 10, most recent version
All drivers up to date (through Geforce Experience and downloaded straight from website)
Game will run fine for about 5 minutes and then this error will appear. I am unable to close this error and have to force quit game. Loading up the save again will repeat this issue.
Instance One:
New save, no mods installed whatsoever. Installed Move It mod however never installed correctly (installed as a 7Zip file, I didn't have 7Zip so never extracted, just placed the page looking icon file into my mods folder, never appeared as a mod option in my menu). No issues. Bought the Green Cities Addon, no issues. Day after, launched game, addon had disappeared. Didn't realise so launched game and all addon content had disappeared. Quit the game and relaunched, DLCs were back, had to place back in all DLC buildings however, game ran fine for about 10 minutes before aforementioned error occurred. This all occurred with a population of about 20,000-30,000.
Got in touch with support, who directed me to the dev forums as this sounded like a "game bug". Couldn't create a ticket on their forums as my steam wouldn't link (have game with epic anyways), epic games would link but Cities Skylines was never added to my games list, got fed up and gave up. Started a new save thinking that it wasn't worth my time.
Instance Two:
Bought a few new DLCs. Full list is: Green Cities, High Tech, Modern City Centre, Skyscrapers. Installed some mods. Full list is: Move It, Network Anarchy, Cities Harmony, Roundabout Builder, Traffic Manager, Tree Anarchy (not enabled when playing, was out of date and I couldn't be bothered to find the right one). All installed from Nexus Mods as I have the Epic Games version of the game.
Played for a few days, no issue. Think I'm in the clear. Get to a population of about 20,000 and I load up one day, all DLCs have turned off. Are like unticked on the main page where all the DLCs are on the left. Only noticed this after loading into the game and realising all my DLC content had disappeared. Quit the game, loaded up again, DLCs were ticked again. Loaded into game, similarly to last time, started to replace DLC content and error pops up, can't close it, have to force quit game.
There is no specific action that causes the error, but it is typically while I'm doing something (rather than sat with the game on pause doing nothing).
Support Process and Actions
Took this to support again, followed their advice and they eventually directed me here.
In following their advice I completely uninstalled the game, deleted any previous files. Ensured Windows was up to date and ensured all drivers were up to date. Installed game, did so on a different drive to ensure issue wasn't to do with that. Verified integrity of game files before first launch. Launched game, started a new save with no mods (except infinite money) enabled and all my DLCs enabled. Speed ran a population up to about 48,000 and absolutely no errors. (This save is attached, called "test"). Went into files, copied my old save (The Wye Valley), that I had saved before uninstalling game, into my saves folder, loaded save and within 5 minutes error occurred. The output_log for this is attached under the name "output_log_with_crash". The crash is caused by me as it is the only way to close the game. No mods installed at this time.
After updating them on this, they directed me here.
Development in bug
Loaded up today to get a fresh output_log of the error and something new happened. Loaded The Wye Valley save, waited around 5 minutes for bug and error to pop up, clicked "Okay" as I normally do and normally it'll close and instantly reappear, forcing me to close the game with ALT+F4. Today, the error just closed and my game carried on. Kept playing, minute or so later same thing, clicked Okay and error closed. Happened a few more times before I saved and quit the game as normal before coming here to post log. This is brand new, nothing has changed at all except for today the Infinite Money Mod was enabled (left on from test save) and it has never behaved like this before. This output log is attached as "output_log".
I have attached my game log from when the game crashes. I cannot find an error log in my game files so if you need that you'll need to talk me through how to find it. I've also attached the save itself (The Wye Valley) as well as my DxDiag information.
Comments
Another thing to note, and I'm not here for this to be fixed but thought it could be useful context. When in game I cannot quit to desktop without having to ALT + F4. I close it, black screen with the chirper bird spiral, that goes still and the game is frozen. Only way to close it is for me to click escape, force crashing, and closing through Windows "this game is not responding". This isn't a big issue, happens every time I close the game (which is extremely frequent) and has never caused and data loss or file corruption, but thought if there's a chance worth mentioning it, I should.
Thank you for the help, and at this point if you have to say the save is corrupted/can't be fixed, then fine. I just want to know how to stop it happening again so that I can play without the risk of loosing all my progress. Would be great to save the save, but more importantly I'd just like to know what's causing it so I can stop it.
If any more information is needed I'll be happy to provide.
Ryzen 5 2600x
Gigabyte 1660ti
20GB Ram
Windows 10, most recent version
All drivers up to date (through Geforce Experience and downloaded straight from website)
Game will run fine for about 5 minutes and then this error will appear. I am unable to close this error and have to force quit game. Loading up the save again will repeat this issue.
Instance One:
New save, no mods installed whatsoever. Installed Move It mod however never installed correctly (installed as a 7Zip file, I didn't have 7Zip so never extracted, just placed the page looking icon file into my mods folder, never appeared as a mod option in my menu). No issues. Bought the Green Cities Addon, no issues. Day after, launched game, addon had disappeared. Didn't realise so launched game and all addon content had disappeared. Quit the game and relaunched, DLCs were back, had to place back in all DLC buildings however, game ran fine for about 10 minutes before aforementioned error occurred. This all occurred with a population of about 20,000-30,000.
Got in touch with support, who directed me to the dev forums as this sounded like a "game bug". Couldn't create a ticket on their forums as my steam wouldn't link (have game with epic anyways), epic games would link but Cities Skylines was never added to my games list, got fed up and gave up. Started a new save thinking that it wasn't worth my time.
Instance Two:
Bought a few new DLCs. Full list is: Green Cities, High Tech, Modern City Centre, Skyscrapers. Installed some mods. Full list is: Move It, Network Anarchy, Cities Harmony, Roundabout Builder, Traffic Manager, Tree Anarchy (not enabled when playing, was out of date and I couldn't be bothered to find the right one). All installed from Nexus Mods as I have the Epic Games version of the game.
Played for a few days, no issue. Think I'm in the clear. Get to a population of about 20,000 and I load up one day, all DLCs have turned off. Are like unticked on the main page where all the DLCs are on the left. Only noticed this after loading into the game and realising all my DLC content had disappeared. Quit the game, loaded up again, DLCs were ticked again. Loaded into game, similarly to last time, started to replace DLC content and error pops up, can't close it, have to force quit game.
There is no specific action that causes the error, but it is typically while I'm doing something (rather than sat with the game on pause doing nothing).
Support Process and Actions
Took this to support again, followed their advice and they eventually directed me here.
In following their advice I completely uninstalled the game, deleted any previous files. Ensured Windows was up to date and ensured all drivers were up to date. Installed game, did so on a different drive to ensure issue wasn't to do with that. Verified integrity of game files before first launch. Launched game, started a new save with no mods (except infinite money) enabled and all my DLCs enabled. Speed ran a population up to about 48,000 and absolutely no errors. (This save is attached, called "test"). Went into files, copied my old save (The Wye Valley), that I had saved before uninstalling game, into my saves folder, loaded save and within 5 minutes error occurred. The output_log for this is attached under the name "output_log_with_crash". The crash is caused by me as it is the only way to close the game. No mods installed at this time.
After updating them on this, they directed me here.
Development in bug
Loaded up today to get a fresh output_log of the error and something new happened. Loaded The Wye Valley save, waited around 5 minutes for bug and error to pop up, clicked "Okay" as I normally do and normally it'll close and instantly reappear, forcing me to close the game with ALT+F4. Today, the error just closed and my game carried on. Kept playing, minute or so later same thing, clicked Okay and error closed. Happened a few more times before I saved and quit the game as normal before coming here to post log. This is brand new, nothing has changed at all except for today the Infinite Money Mod was enabled (left on from test save) and it has never behaved like this before. This output log is attached as "output_log".
I have attached my game log from when the game crashes. I cannot find an error log in my game files so if you need that you'll need to talk me through how to find it. I've also attached the save itself (The Wye Valley) as well as my DxDiag information.
Comments
Another thing to note, and I'm not here for this to be fixed but thought it could be useful context. When in game I cannot quit to desktop without having to ALT + F4. I close it, black screen with the chirper bird spiral, that goes still and the game is frozen. Only way to close it is for me to click escape, force crashing, and closing through Windows "this game is not responding". This isn't a big issue, happens every time I close the game (which is extremely frequent) and has never caused and data loss or file corruption, but thought if there's a chance worth mentioning it, I should.
Thank you for the help, and at this point if you have to say the save is corrupted/can't be fixed, then fine. I just want to know how to stop it happening again so that I can play without the risk of loosing all my progress. Would be great to save the save, but more importantly I'd just like to know what's causing it so I can stop it.
If any more information is needed I'll be happy to provide.
