I have tried to do a compatibility test and that did not fix the problem. I am not sure what to do.
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That's usually a Windows problem. Please run this repair tool:
If that doesn't help, delete everything inside that \Installer\ folder - NOT the folder itself, just the contents. They are all temporary files.
Use the System File Checker tool to repair missing or corrupted system files - Microsoft Support
Describes how to use the System File Checker tool to troubleshoot missing or corrupted system files in Windows.
support.microsoft.com
If that doesn't help, delete everything inside that \Installer\ folder - NOT the folder itself, just the contents. They are all temporary files.