Big cities are chaotic, and public transport systems are too. Not every journey is perfect, for various reasons. People don't know the system so they make mistakes, people who change lines to travel part of a journey with their friends, if you can think of it, there will probably be someone, somewhere who will do it. The imperfections in the AI go some way to representing this kind of chaos. We see as much about our citizens as a traffic planner would in real life, we can't do surveys to find out why people use the system the way the do, so its up to us to fill in the gaps using our own imaginations
Try it, its fun.
Why don't you try commuting to school or work every day through a bad route making the trip take 4 times as long as it has to? The people in CiM2 do this every singe day.
"Try it, it's fun"
You have a small point, but these chaotic "random" journeys make up perhaps 1-10% of the total journeys in a real city unless it's holidays/vacation so the only group the current AI fit for is tourists.
A very very big majority of all other travels are following your well planned day to day schedule to get to school/work/shopping for food that repeats day after day after day.
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