Patch 3.1 - Launcher still not working - the new thread [MacOS]

[Capintano Confetti]

Since the release of the Launcher-v2 i struggle to even start stellaris and the other games that utilize the -launcher-v2. Every new Version instantly crashes the second it connects to any paradoxserver. THE ERROR IS STILL THE SAME. For one and a half year i see in my logfiles the same error, that causes the launcher to crash.

My workaround was - until 3.1 - to install an old Version of the launcher via the "launcher-installer-macos" exec inside the stellaris folder and shut down every outgoing connection to pardadox from stellaris and the launcher as well. That worked and i could play all of my dlcs. Even Multiplayer worked.

With every new patch for stellaris i had to uninstall the new launcher and downgrade manually with said method. But the Lem 3.1 Patch breaks even that for me.

But the new 3.1 Patch even this Method does not work anymore, since the executable "launcher-installer-macos" installs the newer Version "2021.7"

This Version loads, but crashes right after startup. And the Second time i load this launcher, i could loginto my paradoxaccount, but it seems that all of my games and dlcs are gone. (Internet Acces must have been granted to log into my paradoxaccount) But sadly the new Version of the Launcher 2021.7.1 is worse. It shows the same behaviour as the other Versions and simply crashes - with or without connection to the internet.

So no more Stellaris for me it seems...

And before i have to do the same chores, i was told to do the last times, i was seeking for help with this everlasting Launcherproblems, here is the list of things i´ve done beforehand to solve the problem:

- NEW INSTALLATION OF OS!! i was told that something with my machine has to be odd, because there are no problems with the new verison of the launcher...so i did a complete reinstall
- Did the complete uninstall of in the Application Support Folder - the classic
- Deleted "Paradox Interactive" in my Documents Folder - also an classic i´ve allready enjoyed a hundred times an still counting
- Looking into the crashlogs and finding the same error, that causes all the trouble for nearly two years

I hope, someone had another idea of solving the problem...

 

[AndrewT]

Just to be clear, it is the launcher 2021.7 that's crashing for you? Or it runs fine and it's the game that's crashing (on startup I assume)?

Does this affect other games like HOI4 and EU4?

 

[Capintano Confetti]

I tested it with HOI4 (it is the only game i´ve allready installed since it is a complete newly installed machine) and is does not work anymore either...with the same error like stellaris. IT IS THE LAUNCHER!

The games itself runs still fine and i could start them by clicking the app inside the steamfolder, but with this method i´m missing all of the dlcs - so that is not an option.

As i am writing this, i can´t play any of your games anymore. Paradox has managed to kick me out of all of their games instead fixing their launcher.

 

[AndrewT]

FYI I run the current launcher 2021.7.1 in my iMac (11.5.2) every day with no problem. I'm not sure why you'd have such terrible problems!

Please Attach ALL .log files Found here ~/Library/Application Support/Paradox Interactive/launcher-v2/

 

[Capintano Confetti]

FYI I run the current launcher 2021.7.1 in my iMac (11.5.2) every day with no problem. I'm not sure why you'd have such terrible problems!

Please Attach ALL .log files Found here ~/Library/Application Support/Paradox Interactive/launcher-v2/

Hi Andrew, thanks for your reply and here are my current logfiles.

 

[AndrewT]

I see some oddities in those files, particularly:

[31m2021-09-14 23:15:47 [main] [ERROR][0m Unable to send telemetry:
%!s(<nil>)

Please check in your firewalls that all traffic to and from api.paradox-interactive.com and api.paradoxplaza.com is allowed through.


Then Download the installer package: https://forumcontent.paradoxplaza.com/emailsignatures/2021.7.1-mac-prod.zip

Unpack the file you just downloaded and place the three files in the Steam folder for a game you're having issues with. If asked if you want to replace already existing files click "yes" - that's a sign you are in the right place!

Then delete the ~/Library/Application Support/Paradox Interactive/ folder. To see it go to the Finder, hit command-shift-G (ie Go To) and paste in ~/Library/Application Support/ .

Then run thaty game to install using the newer files.

If that doesn't help, please attach new copies of those logs, thanks.

 

[Capintano Confetti]

I´ve done replacing the files insde the Steamfolder of Stellaris - i also tested it with HOi4 with a simillar outcome - and it does not help. And sure i have deleted ~/Library/Application Support/Paradox Interactive/ folder. You guys find the new logs as an attachment.

What i did additionally, to rule some possible connection errors out:

- I did completly deactivaded the firewall
- I whitelisted every server like the domain paradox-interactive.com and paradoxplaza.com and even 151.101.114.217 from Fastly that´s in the logfiles
-> I´m able to ping these Servers the whole Time! I could reach them with the same machine the Launcher runs on and i really don´t know why the launcher could reach them for the least 1.5 years.
- I used an Open VPN-Connection in one try
- I connected in a different try with a tethered connection (LTE) over my iPhone to Steam and Paradox - every other connection was off (no lan/no wifi) - just in case the is something odd with my isp/router etc.

But nothing works. You find a Screenshot of the Thread that is crashing the whole time "Crashed Thread.png" to look at.

 

[AndrewT]

Still getting comms errors I see:

[33m2021-09-19 10:59:12 [repository] [WARNING][0m Error in response: Get : contacting repo: Get https://api.paradox-interactive.com/patch/repo/launcher-v2-bootstrapper-macos-64/repository.json: dial tcp 151.101.114.217:443: connect: host is down

Our host is not down of course!

Do you have any other machine on the same network to try this on? This is to determine if it is confined to this one Mac, or a more general issue there.

And/or can you move this Mac to some other network, as a test?

 

[Capintano Confetti]

Our host is not down of course!

I know, that your host is not down. Because i can reach it from every machine i use here in the same network.

The Pictures A and B are from the OS X Networktool installed on the machine with the Launcher that crashes every time. As you can see, the connection works.....but not with the launcher.

Exhibit C and D are from an iOS Device on the same Network with the recent Version of iOS (recent for the last few hours, because the Release of iOS 15 is shedules for today) with also zero connectionerrors.

Additionally, i have tested it with an Android device, with the same results and with an old MBP - same OS Version - with also no connectionerros and two other iOS Devices on differnet iOS Versions. I spare you guys the screenshots of these other devices because they all show the same: No connectionerrors for any of these devices.

Moving this Mac to another Place is not really possible, but i tested it yesterday with a tethered connection over LTE - wifi/lan off - so that probably counts as a different network And i also tested the connection with the iOS Devices over LTE too, just to rule that out.

 

[AndrewT]

You've tested there with api.paradoxplaza.com but the error is with api.paradox-interactive.com . Now they may be the same IP and server, I don't know!

What if you connect to a VPN then try it?

 

[Capintano Confetti]

I tested it with api.paradox-interactive.com as well. Please look at the Pictures B and D. The IP 151.101.114.217 seems to be api.paradox-interactive.com.

I did a VPN Test last Sunday. With the same outcome as the other tests.

- I used an Open VPN-Connection in one try

 

[Capintano Confetti]

*bump*

...and the 3.1.2 Patch does not solve the Problem. Just FYI.

 

[AndrewT]

We wouldn't expect a game patch to fix a launcher problem. But there has been a new launcher 2021.8.1 , which I assume has not helped either.

I'm stumped on this one. This is still the only report I have of this TCP I/O error ! If it happens with this Mac over different networks it has to be the Mac, in some way. You don't have any other Mac, or a Windows or Linux machine, to test this on?