Shady company, lost all faith

[hetwiel]

Hi,

I recently bought a 1 month subscription for hoi4 so that i could practice with all the DLC and play a single game with friends over the weekend.

I never agreed or clicked anything to automatically renew and charge me for additional months and thankfully the way i set up my payment in steam prevents steam from charging anything without my explicit interaction. But now steam keeps reminding me almost daily that i am behind on payments and i cant even find where to cancel my Hoi4 subscription.

So, after failing to make a review about this, here i am writing a forum post. To me it is entirely unacceptable that i am being mislead by certain words and lured into payments i dont want to make. "in the fineprint" and "technically correct" doesnt make it ok.

These shady tactics are beneath you Paradox. If you cant get steam to play fair, then dont do business with steam. Simple as that. This reflects very poorly on you as a business and i have now lost all faith in your company and will never puchase anything paradox ever again.

 

[TinyWiking]

I'm sorry to hear you're unhappy with this setup but there are two things you should take into consideration:

1. The word subscription implies it's a recurring cost, much like Disney+, Netflix etc
2. This is made quite clear during the checkout process (see below image)

You did, in fact, agree to monthly payments when you made the purchase and whilst I get that this is frustrating it's not really "shady tactics" from our side. We are also not the creators of the subscription system, it's built and managed by Steam, we just implemented the functionality into our game and you can check the official FAQ here as it will tell you everything you need to know including how to cancel it (so you stop getting notifications).

 

[Bohemian_warlord]

I recently bought a 1 month subscription for hoi4 so that i could practice with all the DLC and play a single game with friends over the weekend.

I never agreed or clicked anything to automatically renew and charge me for additional months and thankfully the way i set up my payment in steam prevents steam from charging anything without my explicit interaction. But now steam keeps reminding me almost daily that i am behind on payments and i cant even find where to cancel my Hoi4 subscription.

So, after failing to make a review about this, here i am writing a forum post. To me it is entirely unacceptable that i am being mislead by certain words and lured into payments i dont want to make. "in the fineprint" and "technically correct" doesnt make it ok.

These shady tactics are beneath you Paradox. If you cant get steam to play fair, then dont do business with steam. Simple as that. This reflects very poorly on you as a business and i have now lost all faith in your company and will never puchase anything paradox ever again.

It has nothing to do with PDX, its a Steam thing.

 

[hetwiel]

See this "technically the word subscription" kinda thing is exactly my point. It makes it feel like im talking to a lawyer instead of a fellow gamer. And im telling you, its making you look bad (atleast to me).
(sorry for not repyling properly, i couldnt, forum kept complaining i was spamming, guessing coz there's a link in your reply?)

 

[hetwiel]

It has nothing to do with PDX, its a Steam thing.

Saying its a steam thing and therefore i cant blame PDX makes no sense at all. PDX decided to sell their subscription model through steam, didnt they?

 

[Foke]

When has "subscription" ever meant anything else? Have you ever subscribed to something that wasn't continuous?

 

[hetwiel]

When has "subscription" ever meant anything else? Have you ever subscribed to something that wasn't continuous?

I payed for 1 month and 1 month only, so i subscribed for 1 month only. If your logic holds up, i would now have to pay indefinitely untill i die? Dude

 

[hetwiel]

Yall are brainwashed and gaslighted into buying into this subscription nonsense. It's a predatory business model designed to extract as much money from costumers as they can and companies that use this care almost exclusively about money. It reflects poorly on PDX. I am not saying PDX is like this, and i am not saying PDX intention was like this when giving the costumer this option. But i am saying it makes me feel like PDX being "okay" with steam acting like this reflects poorly on them.

 

[Bohemian_warlord]

Saying its a steam thing and therefore i cant blame PDX makes no sense at all. PDX decided to sell their subscription model through steam, didnt they?

Steam has near-monopoly status for digital game distribution. And nearly every service with digital subscription will try to make you "accidently" buy another month, so its best to just learn to cancel your subscription the moment you purchase it so you wont forget about it.

 

[Foke]

I payed for 1 month and 1 month only, so i subscribed for 1 month only. If your logic holds up, i would now have to pay indefinitely untill i die? Dude

I honestly don't know if you're trolling or not. If not, then at least take this as a lesson to learn what a subscription means so that you won't think the same thing next time. Sorry to say but this is 100% your own fault.

 

[Graf Zeppelin]

Yall are brainwashed and gaslighted into buying into this subscription nonsense. It's a predatory business model designed to extract as much money from costumers as they can and companies that use this care almost exclusively about money. It reflects poorly on PDX. I am not saying PDX is like this, and i am not saying PDX intention was like this when giving the costumer this option. But i am saying it makes me feel like PDX being "okay" with steam acting like this reflects poorly on them.

Paradox has not really a choice if they want to sell on steam or not.

But you are right, this whole subscription model is to get into your wallet. Now take this as a lesson and dont make the same mistake again.

 

[hetwiel]

I honestly don't know if you're trolling or not. If not, then at least take this as a lesson to learn what a subscription means so that you won't think the same thing next time. Sorry to say but this is 100% your own fault.

Okay, lets say i learned my lesson. Wont be buying any subscriptions anymore. F for PDX no?

 

[TinyWiking]

I payed for 1 month and 1 month only, so i subscribed for 1 month only. If your logic holds up, i would now have to pay indefinitely untill i die? Dude

You are right, you paid for one month, but you also failed at reading the very clear and obvious part about it being renewed every month (despite it appearing right before you confirm your purchase).

I get that this is annoying to you, I really do, but please understand that we didn't pull a fast one on you nor did we try and hide the fact that it's a recurring cost. It's right there when you check out. This thread has run its course and is therefore locked.