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[SOLVED] "Unable to communicate with paradox server"

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KGC

KGC

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Jan 26, 2011
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TLDR;
The issue has been resolved!
I added "-tls1.2" to my launch game parameters in Steam (Library/Games -> Magicka2/Properties -> General/Set Launch Options -> "-tls1.2"

Hello,

I've been trying to play Magicka 2 with my friend, but keep getting the error "Unable to communicate with paradox server". This happens when I start the game, and when I press the "Go Online" button in the main menu. As a side note, I've been able to play singleplayer just fine, after dismissing the error message.

When attempting to join a friend through steam friends (who can actually log in), it first shows me the "Unable to communicate with paradox server" error, and afterwards an error message like "You are not logged in, please log in to your Paradox account" (I dont recall the exact phrasing of the latter.)

I've found the log files in "%appdata%\Roaming\ParadoxInteractive\Magicka2\logs" but they are all empty.

I've attached by DxDiag dump file to this post, as it was requested for Cities: Skylines bug reports.

----- EDIT1 ------------------------------
- I am trying to connect from the Copenhagen area in Denmark.
- I have tried using my default ISP's DNS server and Google's DNS server (8.8.8.8/8.8.4.4).
- I am running Win7, english language pack, and my game seems to be using the english locale too.
- I have tried verifying the steam files integrity
- I am not able to specify which account to log into in-game
- The Paradox forum account i am using is connected to the steam accound that i am trying to play from.
- I have tried turning off Windows Firewall (i dont have other 3rd party firewalls installed)
- I have tied disabling my antivirus (Avast)
- My email, steam username and steam nickname dont contain special characters
- I have tried setting "compatibility mode: run as administrator" on Magicka2.exe, and launched via steam

What i have not yet tried:
- Connecting via a VPN (EDIT: Have tried this now, didnt work)

----- EDIT2 ------------------------------
I have tried running WireShark (package sniffer) and i have found two hostnames that seem to have relevance for magicka (api.paradoxplaza.com @ 23.21.135.41 & app.paradox-interactive.com @ 23.21.210.66 ). I dont have alot of experience with debugging raw network data, but i can export my capture file and send it to you guys at Paradox if you want.

----- EDIT3 ------------------------------
After todays patch i tried again at 14:33 and at 23:38 GMT+1 - still doesnt work. I also now redeemed my CD key on the paradox account page, which I had not done before. Still doesnt work. I have verified that the patch has been downloaded, as the config files now include the keybinding settings in the patch.

----- EDIT4 ------------------------------
I have tried connecting via VPN now, from Denmark, Germany and Netherlands. I wanted to try this as my friend from Germany who could connect to the server. I can hereby conclude that the problem is not affected by your IP in any way (not a problem with load-balancing). I suspect it might be some sort of router setting.

----- EDIT5 ------------------------------
I have been successfully able to log in on my LAPTOP in the same network as my desktop (that i have been using for all previous testing). I have not yet tested if i can play with my friend, i will test that tomorrow. The laptop is running Win8 rather than my desktop's Win7, they are both using Avast Antivirus and both using the Google DNS. This concludes that it is not a router issue that is causing the problem, but either client hardware (less likely) or client software (most likely).

----- EDIT6 ------------------------------
I have tried updating my antivirus, since i was running on a semi-old version. Still doesnt work.

----- EDIT7 ------------------------------
I have tried disabling all other network adapters, that werent my main ethernet network adapter. Still doesnt work.

----- EDIT8 ------------------------------
The issue has been resolved!
I added "-tls1.2" to my launch game parameters in Steam (Library/Games -> Magicka2/Properties -> General/Set Launch Options -> "-tls1.2"

Launching the game after adding the parameter allowed me to log in, and join a random normal game (i hereby assume it is fixed). I also tried removing the "-tls1.2" parameter again afterwards, and it still works. Seems to be related to perhaps an outdated certificate that is cached locally?

For reference, here is the developer post that helped solve resolve my issue:

Sacryn said:
I can understand the frustration with this issue. We are however unable to reproduces this inhouse for some reason. I've tried running Bitdefender, Eset and a few others without any hiccups.
As mentioned previously, make sure that you have the following hosts whitelisted and that you can resolve them. To test enter them in your browser and use HTTPS.
  • api.paradoxplaza.com
  • legal.paradoxplaza.com
  • services.paradoxplaza.com
  • opstm.paradoxplaza.com
  • app.paradox-interactive.com
You could also try to see if forcing the handshake method to TLS1.2 works. To do this add "-tls1.2" to the launch arguments for the game in Steam (excluding the quotation marks).

If you still have this issue, it would help if you could provide your location (country/state should be enough). Might be a problem with Amazon (where the services are hosted) and how you are routed to these servers from your location.
Click to expand...
 

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  • DxDiag.txt
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Last edited:
Upvote 0
if it helps getting this problem resolved...i think i may have used the redeem code option on the paradox website before i linked my steam account, hopefully that doesn't cause this to happen but if it does....
 
legacyrelic said:
if it helps getting this problem resolved...i think i may have used the redeem code option on the paradox website before i linked my steam account, hopefully that doesn't cause this to happen but if it does....
Click to expand...
I pre-ordered on steam, so i dont believe the issue is connected with that.
 
I tried turning off my firewall, it doesnt work.
I would like to play the game with some friends. I mean, I bought it to play with friends and i wont desinstall my norton just to play this game, the developers should come up with something that actually repairs the bug, not like this patch, that did nothing.

Im an Angry Wizard!
 
Angirux said:
I tried turning off my firewall, it doesnt work.
I would like to play the game with some friends. I mean, I bought it to play with friends and i wont desinstall my norton just to play this game, the developers should come up with something that actually repairs the bug, not like this patch, that did nothing.

Im an Angry Wizard!
Click to expand...

What version/variant of Norton are you using?

We are still investigating the issue.
 
(Added a new EDIT section to the original post)
After todays patch i tried again at 14:33 and at 23:38 GMT+1 - still doesnt work. I also now redeemed my CD key on the paradox account page, which I had not done before. Still doesnt work. I have verified that the patch has been downloaded, as the config files now include the keybinding settings in the patch.
 
(Added new edit section to original post)
I have tried connecting via VPN now, from Denmark, Germany and Netherlands. I wanted to try this as my friend from Germany who could connect to the server. I can hereby conclude that the problem is not affected by your IP in any way (not a problem with load-balancing). I suspect it might be some sort of router setting.
 
(Added a new edit section to original post)
I have been successfully able to log in on my LAPTOP in the same network as my desktop (that i have been using for all previous testing). I have not yet tested if i can play with my friend, i will test that tomorrow. The laptop is running Win8 rather than my desktop's Win7, they are both using Avast Antivirus and both using the Google DNS. This concludes that it is not a router issue that is causing the problem, but either client hardware (less likely) or client software (most likely).
 
KGC said:
(Added a new edit section to original post)
I have been successfully able to log in on my LAPTOP in the same network as my desktop (that i have been using for all previous testing). I have not yet tested if i can play with my friend, i will test that tomorrow. The laptop is running Win8 rather than my desktop's Win7, they are both using Avast Antivirus and both using the Google DNS. This concludes that it is not a router issue that is causing the problem, but either client hardware (less likely) or client software (most likely).
Click to expand...

I use windows 7 too but i havent tried to play in other computer, I might give it a try, but i dont think my laptop can run Magicka 2 (Wooden Laptop XD)
 
Can you make sure that Magicka 2 is allowed in your firewall? Seems like some gets it to work if they turn of the anti virus firewall/windows firewall. I cannot guarantee that it will work :/
 
KGC said:
Bump, updated my original post with a new edit. I ran WireShark (package sniffer) and have a capture file i can share with the devs if need be. (More details in original post).
Click to expand...
I would really like to get that wireshark file (if you're experiencing the problem in the capture)
 
Sacryn said:
I would really like to get that wireshark file (if you're experiencing the problem in the capture)
Click to expand...
Since i dont have much experience with network debugging (and the possible security implementations of sharing my raw network packages) i only planned to share it with the Paradox developers :( Most of the packages are encrypted however, but im sure some clever dude could crack it open :)
 
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