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Please attach here the game log:
C:\Users\YourUserName\AppData\LocalLow\Harebrained Schemes\BATTLETECH\output_log.txt
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.
DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.
C:\Users\YourUserName\AppData\LocalLow\Harebrained Schemes\BATTLETECH\output_log.txt
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.
DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.