As the title says during a random amount of playtime (from 30mins to a couple of hours) both of my monitors will go black and say no input. My keyboard will also disconnect (the RBG turns off) however the fans on my rig will continue to spin and the RGB on the rig will also stay on. My graphics card's fans will also stop spinning. I've tried loading Stellaris through, full screen, borderless, and windowed, but it continues to happen each time. When screens go black there is no sound and the only way I have found to get the computer back on is to restart it. I am using the latest version of Stellaris and I have no mods installed right now. But I did download SW: Fallen Republic and got the first "crash" (not sure what to call exactly) while running with that mod. I took it off to see if it was the problem but the issues continued happening. Any help would be greatly appreciated because right now it is impossible to play. (And sorry if this is in the wrong format I have never posted to a forum like this before). And thanks in advance to anyone who can help!
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Please do a full **clean** re-install:
- move any valued save games elsewhere, and user_empire_designs.txt from /Documents/Paradox Interactive/Stellaris/ if you have made any custom empires or races.
- "uninstall" in Steam-Stellaris
- manually delete both the Steam/SteamApps/common/Stellaris AND Documents/Paradox Interactive/Stellaris folders
- re-install game in Steam, run a Steam Verify when done.
- add stellaris.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test
In particular you need to make sure there are no files or folders left under either the Steam Stellaris or Documents Stellaris locations, before installing again.
If that doesn't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.
Please attach here your Documents/Paradox Interactive/Stellaris/settings.txt and pdx_settings.txt .
From your Documents/Paradox Interactive/Stellaris/logs/ folder, attach here system.log , error.log .
Please report the temperatures of your CPU and video (GPU)
1/ before starting the game up and
2/ after say 10 minutes' play.
If your PC's vendor has given you no way of reading temperatures, install
SPEEDFAN http://www.almico.com/sfdownload.php
- move any valued save games elsewhere, and user_empire_designs.txt from /Documents/Paradox Interactive/Stellaris/ if you have made any custom empires or races.
- "uninstall" in Steam-Stellaris
- manually delete both the Steam/SteamApps/common/Stellaris AND Documents/Paradox Interactive/Stellaris folders
- re-install game in Steam, run a Steam Verify when done.
- add stellaris.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test
In particular you need to make sure there are no files or folders left under either the Steam Stellaris or Documents Stellaris locations, before installing again.
If that doesn't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.
Please attach here your Documents/Paradox Interactive/Stellaris/settings.txt and pdx_settings.txt .
From your Documents/Paradox Interactive/Stellaris/logs/ folder, attach here system.log , error.log .
Please report the temperatures of your CPU and video (GPU)
1/ before starting the game up and
2/ after say 10 minutes' play.
If your PC's vendor has given you no way of reading temperatures, install
SPEEDFAN http://www.almico.com/sfdownload.php
The first method worked for a little bit, was able to get an hour, hour, and half-ish before "crash" happened again. Here are the four files you asked for. And for temps both GPU and CPU were are around 60C-70C during most of the playtime.
Do they ever get to 80c or more?
Do you have any special settings in Catalyst? What if you unload that app - any change?
I've not seen an error.log like that before - was this taken just after an MP game perhaps?
Please try going into the Game settings in our launcher; set Display mode to fullScreen, turn off Vsync then set the refresh rate to 60 - any better?
No, I have not seen them reach 80c or more while playing Stellaris. And I am not sure what Catalyst is so I assume there aren't any special settings with it. And yes the latest crash was from a multiplayer game that I hosted with one other person. I will try playing a single-player game either later tonight or tomorrow and see if the "crash" happens again. And I'll try out the fullscreen method as well
Catalyst is the AMD software (equivalent to nVidia's GeForce Experience I believe), I thought it was installed when you installed their driver - I don't have an AMD machine so I can't confirm that.
Just tried loading in fullscreen, with v-sync off, and refresh rate at 60 and the game still crashed while playing a singleplayer game. Here are the recent error and system log
That error log clearly like a corrupted game installation, or a bad mod - this was definitely with no mods at all enabled, is that right?
If so it is hard to see how that could happen after the clean reinstall we did above - you did make sure there are no files or folders left under either the Steam Stellaris or Documents Stellaris locations, before installing again?
If so it is hard to see how that could happen after the clean reinstall we did above - you did make sure there are no files or folders left under either the Steam Stellaris or Documents Stellaris locations, before installing again?
Yes, that was with no mods installed or enabled. I am pretty sure that was not, but I can try doing another reinstall again. Could my premade races be corrupted and causing it? Or is that not a possibility
That is certainly possible, although I don't see mention of that in the logs. By all means leave your user_empire_designs.txt file elsewhere while we test this!
Sadly leaving that folder out did not fix it. Here are the error and system files.
That error log looks a lot better! Shame it didn't help the issue.
I see you have CK2 and HOI4 also - this issue does not happen with them too?
We can try this: In your Steam Library right-click on this game and choose Properties. Click on Set Launch Options, and paste this in there:
-opengl
Does that make any difference?
I see you have CK2 and HOI4 also - this issue does not happen with them too?
We can try this: In your Steam Library right-click on this game and choose Properties. Click on Set Launch Options, and paste this in there:
-opengl
Does that make any difference?
I uninstalled both of those as they weren't my type of game. And no adding the -opengl did not work. Here is the system file. the error log was empty for some reason
That doesn't seem to have worked, it's still using DirectX 9. You put it in there exactly as I wrote it?
Can you install one of those games, and run it in observe mode for a while, see if the same thing happens?
Can you install one of those games, and run it in observe mode for a while, see if the same thing happens?
I can try that but I think I found the problem. For some reason, the frame rate in Stellaris settings was different than the paradox game settings frame rate. I need to do more testing and stuff like that to make sure it is that