Surviving Mars (Epic) Won't Load Properly on Windows PC.

[ashleighl05]

Hi! I'm having a problem with Surviving Mars on my PC. When I go to load up the game, it opens in windowed mode with a blank window, and then it just closes. Does anyone have a solution or ideas?


Description

Game won't load.​

Game version

Tito.1001569[Windows]​

Platform

Epic Games​

Hardware (amazingly, these meet minimum specs)

• Intel Core2 Duo E8400 (3.00GHz)
• NVIDIA GeForce GT 330
• 8.0 GB RAM

Last game-log (from \AppData\...\Surviving Mars)

*** executable info​

Timestamp: 6058b866​

Date: Tue Mar 23 02:31:50 2021​

​

​

*** hardware info​

CPU Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz​

CPU count 2​

Phys. Memory 8062 MBytes​

Memory In Use 54%​

Disk Free 353263 MBytes​

​

​

*** OS info​

OS: Windows 10​

Version: 10.0.19042​

​

​

*** Debug::Init()​

​

​

 

[AndrewT]

Has it ever worked on this machine? Or never yet?

If you exit the Epic client then run MarsEpic.exe directly, what happens?

DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

 

[ashleighl05]

G'day, thanks for responding!

Has it ever worked on this machine?

It hasn't worked on this machine yet. I got SM recently.​

If you exit the Epic client then run MarsEpic.exe directly, what happens?

Same problem.​

DirectX Diagnostics

I hadn't considered running DxDiag. I've attached the .txt file to this post.​

 

[Denniss]

I'd guess a driver problem or insufficient VRAM on the GT330
No SSD in this computer?

 

[ashleighl05]

I'd guess a driver problem or insufficient VRAM on the GT330

Minimum specs say the GPU requires 1GB of VRAM, the GT 330 has 1GB of VRAM. Also, I've had no problems with drivers so far.

No SSD in this computer?

Unfortunately not, HDD.

 

[ChoGGi_2]

Your dxdiag says your card only has 737MB of ram?

Dedicated Memory: 737 MB

 

[ashleighl05]

Your dxdiag says your card only has 737MB of ram?

Hmm. No idea why it says that, it's supposed to have 1GB. Also, RAM shouldn't be in sizes like 737...

 

[ChoGGi_2]

It is a bit odd, could be some frame buffer allocated it, and that's just how dxdiag reports it? Is it an actual card or a chip on a laptop?

 

[AndrewT]

I frankly suspect the nVidia card is faulty, but you should definitely update its 2016 driver to the 2021 version:

Download The Latest Official NVIDIA Drivers

Download the latest official NVIDIA drivers to enhance your PC gaming experience and run apps faster.

www.nvidia.com

Good luck with that!

 

[Denniss]

i doubt the GT330 is still supported. It seems there were different iterations of this card, one with 768MB was also possible

 

[ashleighl05]

Is it an actual card or a chip on a laptop?

It's a card.

update its 2016 driver to the 2021 version

Reading this I got quite excited to know there was a 2021 update, but not according to the website. I put in the details for my driver, and it returns the same old 2016 version I've been on for a while. Also, GeForce Experience says I'm as up-to-date as possible.

one with 768MB was also possible

I had a good look at the card, they've made it quite ambiguous and it's hard to tell exactly what make of the GT330 it is, but I found that yes it actually is a 768MB version. Well, thank you for that! Although I find that a bit confusing because I'm able to play other games with a minimum of 1GB VRAM required pretty okay... huh.

 

[AndrewT]

Sorry, you are right, nVidia stopped updating the driver for that old system back then. I thought that was only the older 8800-type models but plainly not.

I'm afraid I see no way forward for you other than updating that card or playing on another machine.

 

[ashleighl05]

Wow my god... sorry for being inactive!

Got caught up with other life stuff.

It's sad that I couldn't find a solution, but thank you all so much for helping!