Surviving Mars - Game Crashes -Reason unkown

[Xerrass]

Description
Game Crashes -Reason unkown


Windows


Steam

What is your game version?
1007783

Do you have Space Race installed?
Yes

Please explain your issue is in as much detail as possible.
Game Crashes seconds after i load the attatched safefile

Can you replicate the issue?
Every time i boot up the save takes betrween 10-30 seconds

Attachments
File(s) attached

 

[AndrewT]

I don't see any cause for it in those logs.

Is it just this one save, others are okay?

Is this save new under this patch, or begun under an older one?

 

[Xerrass]

Good Morning,

apparently there is no log but i found .crash and .dmp files. i cant upload the .crash files here but the .dmp files are included.
I reproduced it just now to be sure.
It is a fresh start from two days ago as i was trying to make sure everything is new so i get the full expirience.
to be fair i dont want to play another 30 hours to then be dissapointed when it crashes so i don't know if it is only this save.

best regards,
Xerrass

 

[xrogaan]

Please note: the .crash files are text files containing the logs. Under windows, you can rename them by appending .txt and then open them with notepad.

 

[Xerrass]

Ok what i found is this:


--------------------------------------------------------------
-- Exception Information
--

Thread: 25980 ""
Module: MarsSteam.exe
Address: 00000033:00007ff698396ed2
Function: COULDN'T FIND OR PARSE MAP FILE
Error: Access violation
Remarks:
Read from location 0000027e32f6ba68

altho it makes no sense to my brain that it loads up the Save and then just crashes there.... i have atatched the 2 crashfiles aswell

 

[AndrewT]

No real clue in there why this is happening to you, I am sorry,. It is possible it's a game bug but then why wouldn't everyone get it?

What I'd suggest is a full clean reinstall of the game:

- move any valued save games elsewhere; they are under
C:\Users\{UserName}\AppData\Roaming\Surviving Mars\{large number}\
- "uninstall" in Steam-Surviving Mars
- manually delete both the Steam/SteamApps/common/Surviving Mars AND C:\Users\{Username}\AppData\Roaming\Surviving Mars\ folders
- re-install game in Steam, run a Steam Verify when done.
- add MarsSteam.exe to the exceptions list/whitelist of your antivirus app
- start the game with no mods active and test with a new colony - NOT any existing one

In particular you need to make sure there are no files or folders left under either the Steam SM or AppData SM locations, before installing again.

 

[ellacharmed]

Before you do an uninstall and reinstall, have you test with

1. unsubscribe from ALL mods on Steam/Paradox
2. Verify files in the Steam client and start game with fresh user folders. ie. rename the whole "Surviving Mars" folder under %appdata%/Roaming so the game create a fresh clean one and see if it crashes then.

You have updated to the hotfix version 1007874 by now though?

If it crash with fresh user folder after a verification, then go ahead and uninstall and reinstall.
And still start with the fresh user folder first after the reinstall.

If no crash with clean freshly reinstalled files, then test with that crashing Save file (might get the warning if modded save).
If crash again when loading that save, means one of the files in your user data is causing it - either a broken save file or a broken mod file or any number of things. Then can test with an earlier autosave if there's one. But I'd just start anew. When you start a new game, do you choose the settings at random or always the same sponsor, commander, game rules etc etc?

If crashing with a newly started game on a clean reinstall with clean user folders, I think Devs would need to see the log file of that attempt and your DxDiag.
Things that may help further diagnosing:
Is Windows updates current?
Drive containing the user folders and saves have plenty of space?
Drive containing Steam game folders and content still have plenty of space?
Any bad sectors in C or E drive?