Surviving Mars - Game Crashing

[ThomasKennington]

Description
Game Crashing


Windows


Steam

What is your game version?
1010838

What DLC do you have installed?
I have all DLC . Problem Happens with or without.

Please explain your issue is in as much detail as possible.
The game crashes during play. this has been happening for about 6 months. I use a lot of Mods and thought it was a conflict. I tried a lot of things before doing this. The game will crash with or without Mods, DLC content or setting changes. I have two 980GTX video cards in SLI so I disabled SLI with know change. The files below are taken after two crashes wit no Mods or DLC's 1st one Steam was on 2nd Steam was in offline mode. Also I removed AVG and tried turning windows defender off with no change. If any more information is needed please let me know.

Can you replicate the issue?
Just by playing game.


File(s) attached

 

[AndrewT]

I can't read .dmp files here (only the devs in Ascension can), but that log file shows nothing, I'm afraid.

Are these crashes repeatable from a particular saved game? Or if you load the save after a crash you can play on?

DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

 

[ThomasKennington]

I can't read .dmp files here (only the devs in Ascension can), but that log file shows nothing, I'm afraid.

Are these crashes repeatable from a particular saved game? Or if you load the save after a crash you can play on?

DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file he.

The crash can happen at any time in any save game. With or without Mods or DLC. This has been happening for about six months or so. I have never asked for help like this do the Dev's look at this.

 

[AndrewT]

You have a problem with your nVidia driver or card:

Windows Error Reporting:
+++ WER0 +++:
Fault bucket LKD_0x117_Tdr:3_TdrBug:575504_TdrVTR:0_IMAGE_nvlddmkm.sys_Maxwell, type 0
Event Name: LiveKernelEvent

Please try this:

- uninstall that driver, and all other nVidia software
- reboot
- install the 2022 one fresh from here:

Download The Latest Official NVIDIA Drivers

Download the latest official NVIDIA drivers to enhance your PC gaming experience and run apps faster.

www.nvidia.com

- reboot again

Good luck with that!

 

[ThomasKennington]

Still the same crashing problem.

 

[AndrewT]

That's disappointing! Can I get a new log file and dxdiag.txt please.

 

[ThomasKennington]

These are the new ones. No log files tho. Had to change the crash save. For some reason it wouldn't See the file. Thanks.

 

[AndrewT]

I'm afraid I'm pretty sure you have a hardware problem with your nVidia card now:

[d3d11 error] h:\jenkins\workspace_suma\suma_fullbuild\code\hr\rerenderdevice-d3d11.cpp(1453) : -1297628056 : The video card has been physically removed from the system, or a driver upgrade for the video card has occurred. (-2005270523)

Fault bucket LKD_0x117_Tdr:3_TdrBug:575504_TdrVTR:0_IMAGE_nvlddmkm.sys_Maxwell, type 0
Event Name: LiveKernelEvent

Is that something you can get checked out?

 

[ThomasKennington]

I have two GTX 980 cards in SLI. Is there any way to tell if it is a problem with one or both?
I just checked my SLI settings for my video cards. I had one turned off. I did that as a thing I was trying. Game still crashed eather way. Would that have something to do with this code.
I have turned them back on. These files are with SLI on. Sorry about mess up. Thanks

 

[AndrewT]

We see the same error in there.

I'm pretty sure this game - indeed all our games - is not tested on SLI setups. The only way I can think of confirming that's causing your problem is to disable SLI altogether and run them as separate Graphics systems. Is that something you can try?

 

[ThomasKennington]

I disabled SLI which I think means the system only uses one card. The crash info from Monday were with SLI off (Only one Card). The files from yesterday were with with SLI on with both cards. Also as a note I have had this game sense Green Planet with no problems until about August / September last year. The reason it took this much time to get in touch was I really thought I had a Mod conflict happening and was trying a lot of things before I bugged anybody.
I just thought of something. When I turned off SLI I left it on recommended settings to pick the card it wanted. So I am going to try each card to see if the game crashes on both.

 

[ThomasKennington]

These files were done with the first card. I will check the other out and send files.

 

[ellacharmed]

What stood out to me in that log is this section

POPS: Setting root path C:\Users\Owner.000\AppData\Roaming\Surviving Mars
                         time 0:00:07:000
VideoImpl::Init(Movies/Main Menu.ivf)
                         time 0:00:07:140
Received achievements from Steam.
                         time 0:00:09:140
POPS: [CurlCallManager::update] FAIL '00000231F30B9B30' http status was none of 100, 200, 304: 401
POPS: [CAccountLogInSteamTicket] Received errorCode:'Failure'
POPS: [CAccountLogInSteamTicket] Server returned success code but JSON reply says failure. This might indicate subtle failure modes.
POPS: [CAccountLogInSteamTicket] Received errorMessage:'Not authorized'
[POPS]Steam autologin failed: not-authorized

Particularly the %USERNAME% folder: "Owner.000" and 'Not authorized'

• Does this login account have read/write access to this folder?
• Did something changed in Windows during the time all this crashing started? I know Windows have their twice yearly updates and one usually hits in Sept/Oct period.
• Is this the only Steam game with crashing issues?
• When you say it crash during play, normally how far did the playthrough get? Does it always happen at around the same time in-game?
• Do you have Autosave on? Did the crash happen during Autosave? Are you then able to save manually?
• Is Steam Cloud save on or off?

 

[ThomasKennington]

These are the files when the game crashed using only card number two. I am checking the above info. Thanks

 

[ThomasKennington]

What stood out to me in that log is this section

POPS: Setting root path C:\Users\Owner.000\AppData\Roaming\Surviving Mars
                         time 0:00:07:000
VideoImpl::Init(Movies/Main Menu.ivf)
                         time 0:00:07:140
Received achievements from Steam.
                         time 0:00:09:140
POPS: [CurlCallManager::update] FAIL '00000231F30B9B30' http status was none of 100, 200, 304: 401
POPS: [CAccountLogInSteamTicket] Received errorCode:'Failure'
POPS: [CAccountLogInSteamTicket] Server returned success code but JSON reply says failure. This might indicate subtle failure modes.
POPS: [CAccountLogInSteamTicket] Received errorMessage:'Not authorized'
[POPS]Steam autologin failed: not-authorized

Particularly the %USERNAME% folder: "Owner.000" and 'Not authorized'

• Does this login account have read/write access to this folder?
• Did something changed in Windows during the time all this crashing started? I know Windows have their twice yearly updates and one usually hits in Sept/Oct period.
• Is this the only Steam game with crashing issues?
• When you say it crash during play, normally how far did the playthrough get? Does it always happen at around the same time in-game?
• Do you have Autosave on? Did the crash happen during Autosave? Are you then able to save manually?
• Is Steam Cloud save on or off?

Answered in order.
1) I do not know for sure but under properties it was a read only.changed that and am playing game to see if it stops crashing. I tryed and Game is still crashing.
2) How would I know. Windows always screws something up with the updates.
3) Yes. No other games are crashing.
4) The game can crash at any poin in the game. That said It has only crashed once while trying to save. Also never at the menu.
5) I do not use Autosave so is turned off. Checked to make sure and it was. Also I can manually fine.
6) I do not use Steam Cloud so is turned off.

I looked at "Owner.000" and don't see anything that is used be Surviving Mars but not sure. If I can check out anything on my end let me know.
thank you.