Surviving Mars - Game doesn't want to start

[PetarIvan]

Description
Game doesn't want to start


Windows


Steam

What is your game version?


Do you have Space Race installed?
No

Please explain your issue is in as much detail as possible.
I just bought the game Surviving Mars today and installed it. For some reason when I start it it only shows a small white and bigger black window and after a few seconds the game just closes by itself. I tried to deinstall it and install but it doesn't work.

Can you replicate the issue?


Attachments
File(s) attached

 

[Denniss]

game version ?
OS ?
hardware ?
verified game files in Steam?

 

[PetarIvan]

game version ?
OS ?
hardware ?
verified game files in Steam?

My OS is windows and its updated, I checked. I went to local files of the game and verified integrity of game files. I don't know what would be the problem with my hardware, I have enough space and everything.

 

[AndrewT]

Please attach here the latest (ONLY!) game log file, from here:
C:\Users\{Username}\AppData\Roaming\Surviving Mars\logs\
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

Plus, DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

 

[PetarIvan]

Please attach here the latest (ONLY!) game log file, from here:
C:\Users\{Username}\AppData\Roaming\Surviving Mars\logs\
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

Plus, DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

I am from Croatia so im sorry that it isn't in english. If you need anything else tell me.

 

[AndrewT]

The game is crashing in your AMD video driver:

Windows Error Reporting:
+++ WER0 +++:
Grupa koja je prouzročila pogrešku: 1278095931791952493; vrsta: 4
Naziv događaja: APPCRASH
Odgovor: Nije dostupno
ID CAB-a: 0

Potpis problema:
P1: MarsSteam.exe
P2: 1.0.0.0
P3: 6081a539
P4: atidxx64.dll

Please try this:

- uninstall it with this tool

https://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx

- reboot
- install the very latest version from here:

http://support.amd.com/en-us/download

- reboot again

Good luck with that!