Surviving Mars - Game launches and immediately quits

[Colineyes]

Description
Game launches and immediately quits


Mac


Steam

What is your game version?
App ID: 464920 Build ID: 7916247

What DLC do you have installed?
Green Planet

Please explain your issue is in as much detail as possible.
Press play, Preparing to Launch appears, then back to green Play button. I think this started after the Dec. 8 update.

Can you replicate the issue?



File(s) attached

 

[AndrewT]

Please attach here the latest log from the game :

~/Library/Application Support/Surviving Mars/logs/

To find that file, in Finder do cmd-shift-G to bring up the GOTO box. In there paste ~/Library/ . You will see a /Application Support/ folder, and inside that /Surviving Mars/ and then a /logs/ folder. Please attach the latest file from in there to here by dropping it on this support ticket, or use the "Attach file" link here.

Also in Steam please click on Steam-Help-System Info, and paste everything there into a text file and attach that here.

 

[Colineyes]

Thanks for your quick reply. I tried launching Mars this morning after the Mac Mini had been shut down overnight. As well as the immediate quit, this time around I got the attached report that gets sent to Apple. I took a screenshot of the first part of the message that won't show in a text message and the balance of the report is in a .pdf.

 

[AndrewT]

That looks pretty ominous actually, illegal instruction is a bad one! Essentially I think you either have a corrupted install, or your Rosetta version is not coping with this game.

What I'd suggest is a full clean reinstall of the game:

- move any valued save games elsewhere; they are under
~/Library/Application Support/Surviving Mars/{large number}/
- "uninstall" in Steam-Surviving Mars
- manually delete both the ~/Library/Application Support/Steam/SteamApps/common/Surviving Mars AND ~/Library/Application Support/Surviving Mars/ folders
- re-install game in Steam, run a Steam Verify when done.
- start the game with no mods active and test

In particular you need to make sure there are no files or folders left under either the Steam SM or Application Support SM locations, before installing again.


IF that doesn't help can you update to MacOS 12.2.1 , to get the latest Rosetta version?

 

[Colineyes]

Many thanks AndrewT. I updated the OS to 12.2.1 and that didn't fix it so I uninstalled and re-installed the game and all seems fine now. Thanks very much for your support and good advice.